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01

How do I block my Citi Card and re-issue a new one?

You may block your card using either Citibank Online or Citi Mobile App. Please follow the steps given below:

Citibank Online

  • Step 1: Log in to Citibank Online
  • Step 2: In the top menu, click on Banking tab (for Debit Card) OR Credit Card tab (for Credit Card).
  • Step 3: In the Left hand menu, click 'Report Lost/Stolen card' and follow the steps outlined on the screen.
  • Step 4: Choose the card you wish to block, select the reason for blocking (whether lost or stolen) and yes for issuing new card and click ‘Next’
  • Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
  • Note: When a lost card is blocked, your access to view your account/credit card online will also be blocked, until a new card is re-issued.

Citi Mobile

  • Step 1: Log in to Citi Mobile
  • Step 2: Choose ‘Account Summary’ and select the account/card you want to block
  • Step 3: Click on ‘Block Card Permanently’

  • Step 4: Select reason for blocking (whether lost or stolen), yes for issuing new card and click ‘Continue’
  • Step 5: That’s it, you’re done! Your new Citi Card will be on its way!
  • Note: When a lost card is blocked, your access to view your account/credit card online will also be blocked, until a new card is re-issued.
Citibank Online
Citi Mobile
02

How to set your User ID, Password and PIN Online?

  • 1. Click here and follow the steps given below. Alternatively you can go to Citibank Online and click on ‘First Time User? Register Now’ on the left.
  • 2. Choose your Account type. If you have more than one relationship with the bank, we recommend choose Suvidha/Banking relationship
  • 3. Enter your details, including card number, CVV and date of birth to proceed
  • 4. Authenticate your information using OTP sent to your registered mobile number
  • 5. Choose your User ID, Password and PIN
  • 6. That’s it, you’re done! Login to Citibank Online and enjoy seamless banking services.
03

What online services does Citibank provide?

Stay home, bank smart! You can access all key services for your bank or card account from your Citi India Mobile app, available for download on the App Store or Play Store, or Citibank Online.

Click here to know more.

04

How do I transfer funds online?

Click here to know all about fund transfer online.

05

How can I view /download my Bank Account / Credit Card/ Loans Statement?

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