You can avail the following additional services for your Demat Account:

• Pledging shares in your account to avail an overdraft*.
• Freezing the account/any specific security/specific quantity of a security.
• Nomination facility.

*subject to T&Cs of lender

In case of:

• Dividend – for shares held in the Demat Account, the amount will be credited to your linked Bank Account.
• Bonus – the bonus shares will automatically be credited to your Demat Account.
• Rights – the allotted shares will be credited to your Demat Account or sent to you as physical certificates depending on the instructions you mention in the Rights application form.

Yes, Citibank is a Depository Participant with NSDL (National Securities Depository Limited) and offers several value added banking services. All of these have been structured to help you meet the strict timelines for delivery and at the same time manage your busy schedule.

The following documents are required:

• Account opening form completely filled and signed by all the account holders.
• Introduction of all the joint holders (Photocopy of the Passport/Voters ID Card/Driving License/PAN Card).
• Address proof for all the joint holders. This could be any of the introduction documents (as above) if the address is the same as required for the account. Alternatively, a Copy of the Telephone Bill/Electricity Bill/Income Tax Returns/Bank Statement can also serve as address proof.
• Permanent Account Number (PAN) is mandatory. If you do not have a PAN, please submit:
• 1 Photograph of all the joint holders with signatures across the photo.
• 1 Photograph and Signature of the nominee (if you are opting for the nomination facility).
• Form/POA for giving transfer instructions using Citibank Online.

You need to open your Demat Account in the same holder combination, as you own the physical shares/securities.

For e.g., if you currently own shares in the names of A, B and C – your Demat Account also needs to be opened in the same holder combination. In addition to the above, if you also own shares in the name of A and B only, a separate Demat Account needs to be opened in this holder combination.

Please Note: The sequence of the holders in the account is also very important and must be the same as CASA sequence.

Please Note: All Demat Accounts with more than one holder are to be operated jointly by all the holders, i.e., these accounts cannot be operated as 'Either or Survivor' or 'Anyone or Survivor'.

Yes, you will need the services of a broker who will help you execute your buy/sell transaction on the exchange.

You need to inform the broker that you want the shares credited to your Demat Account and provide him/her with your Demat Account details.

Yes, you still need the services of a broker. The broker can help you sell the shares on the exchange where the shares of your company are listed. On confirmation from your broker that the shares have been sold, you need to transfer the shares from your Demat Account to your broker's account. Please remember there are strict deadlines within which you need to transfer the shares to your broker.

It is very simple. All you need to do is fill and sign the transfer instructions (Annexure L), which is akin to a Bank Account cheque book – and hand it over to your Depository Participant. Your broker should be able to help you with the type of instruction ('On-market' or 'Off-market' instruction) and the relevant details required for such an instruction. In most instances, you will need to do an 'On-market Transfer' to your broker by entering the following details:

• CM BP ID – Clearing Member Business Partner ID of your broker.
• Settlement Number – the settlement number in which your shares were sold on the exchange.
• Market Type – the market type in which your shares were sold on the exchange.

All these details will be provided to you by your broker.

Please remember there are strict deadlines within which the shares must be transferred.

In India, we currently follow the T+2 rolling settlement cycle. Simply stated, the broker through whom you have sold your shares needs to deliver the same to the exchange on the 2nd business day after the day of trade. Hence, you need to deliver the shares to your broker latest by day T+1, i.e., the next business day.

E.g. if you have sold your shares on Monday (Day T), you need to transfer the shares to your broker latest by Tuesday (Day T+1) to enable the broker to deliver the shares to the exchange on Wednesday (Day T+2). Please note that the Bank branches will remain closed on the 2nd and 4th Saturdays of each month, and depository services will not be available on these days.

Annexure L is a transfer instruction form, which needs to be signed by all the joint holders of the Demat Account, and submitted to the Citibank branch. The Annexure L is akin to the cheque book for your Bank Account.

A personalized Annexure L booklet is sent to you along with your welcome kit at the time of account opening. For additional booklets, you need to send a request signed by all the holders of the account.

If you fail to deliver the shares within the specified time frame, your broker will not be able to deliver the same to the exchange. A penalty will be imposed by the exchange and the requisite number of shares will then have to be bought from the auction market (this transaction will normally be at a loss as compared to the normal market). The penalty as well as the loss will be passed on by the broker and must be borne by you.

NSDL has prescribed closure request format vide Annexure Q of the NSDL business rules. Closing a Demat account involves visiting the branch by any of the Demat account holders and submission of requisite form and documents. Kindly contact your relationship manager for any clarification that you may have in this regard.

Points to note:

• If the account has any negative cash balance, it must be settled before submitting the request for its closure.
• Unused delivery instruction booklet slip should be submitted back to the Depository Participant.