Know more about KYC documents updation & blocked accounts

Credit Card/Bank Account

My Credit Card/Bank Account is blocked. How can I unblock it?

To unblock your account here are some of the key documents you may submit (Identity + Address Proof)

  • Aadhaar Card
  • Passport
  • Driving License
  • Voters ID

For the full list refer question "What documents do I need to submit?"

To submit the documents please use the below:

  • Using the Citi Mobile India app with its 'Document Upload' feature
  • Logging in to Citibank Online and using the 'Submit Documents' feature there. Click here to upload.
  • Emailing self-attested scans of the document to cardskyc@citi.com (for Credit Card customers), bankingkyc@citi.com (for Banking customers)

Refer question “Process for updating KYC documents with Citi” for more details.

We urge you to submit the Documents immediately.

How can I unblock it?

I am an NRI and my Bank Account is blocked. How can I unblock it?

To unblock your account please submit the below

  • Passport (mandatory identity proof)
  • If the passport does not contain address, you may submit in addition
    • Driving License
    • Documents issued by Government departments of foreign jurisdictions or letter issued by Foreign Embassy/Mission in India
    • Aadhaar Card/Voters ID

To submit the documents please refer the below:

  • Using the Citi Mobile India app with its 'Document Upload' feature
  • Logging in to Citibank Online and using the 'Submit Documents' feature there. Click here to upload
  • Emailing self-attested scans of the document to mykycdocuments@citi.com

Also refer the questions “Process for updating KYC documents with Citi” and "What documents do I need to submit?"

KYC

I had received a communication to update my KYC by April 7, 2018 else my account would be blocked. What does this mean?

The original deadline for updating Know Your Customer (KYC) for a specific set of customers was January 31, 2018, which was then extended to April 7, 2018. As per Reserve Bank of India*, banks will need to block accounts where the required documents are not provided. You are advised to submit your KYC documents immediately in case you have not submitted the same already.

In case your Credit Card/Bank Account is already blocked, please refer to the section - “My Credit Card/Bank Account is blocked. How can I unblock it?”

* RBI/DBR/2015-16/18 DBR.AML.BC.No.81/14.01.001/2015-16, Dated December 8, 2016

KYC documents

I received a communication to submit KYC documents for my Credit Card/Bank Account within 90 days from the date of communication. Was the deadline of April 7, 2018 applicable to me?

NO, the April 7, 2018 deadline was not applicable to you. This deadline was applicable to only a specific set of customers for which the KYC was overdue. You received this communication as your KYC became due for renewal recently and were required to submit the documents within 90 days of receiving the communication. We request you to submit these documents at the earliest in case you have not already done so to avoid any delay in processing your request due to high volumes closer to the deadline.

Credit Card/Bank Account

My Credit Card/Bank Account is blocked, will Standing Instructions on my card/account be impacted?

Yes. In case you did not submit KYC documents by the specified deadline and the card/account gets blocked, any standing instructions, including but not limited to insurance payments, bill payments, mutual funds etc, will get dishonored. Do note, you would have also received an SMS alert and/or Email informing you of this impact.

Convert Credit Card spends to EMIs

What documents do I need to submit?

Please refer to the below document list:

  • Valid Identity documents:
    • Aadhaar Card
    • Passport
    • Driving License
    • Voters ID
    • Job card issued by NREGA duly signed by an officer of the State Government
  • Valid Address documents:
    • Passport
    • Driving License
    • Voters ID
    • Aadhaar Card
    • Job card issued by NREGA duly signed by an officer of the State Government

NRI customers, please refer to the below list:

  • Valid Identity & Address documents:
    • Passport (Mandatory for Identity proof)

    If the passport does not contain address, in addition, the below documents may be submitted:

    • Driving License
    • Documents issued by Government departments of foreign jurisdictions or letter issued by Foreign Embassy/Mission in India
    • Aadhaar Card/Voters ID
Wallet Recharge

Process for updating KYC documents with Citi

You can easily do so by:

  • Using the Citi Mobile India app with its 'Document Upload' feature
  • Logging in to Citibank Online and using the 'Submit Documents' feature there.Click hereto upload.
  • Emailing self-attested scans of the document to cardskyc@citi.com (for Credit Card customers), bankingkyc@citi.com (for Banking customers), and mykycdocuments@citi.com (for NRI customers).

# The Citi Mobile India app is currently available for download in the app store/Google play store of the following countries - India, US, UK, UAE, Australia & Singapore.

Standalone Personal Loan and Home Loan customers, please refer to the below section:

For Standalone Personal Loan customers (i.e. no other Citi relationship),

  • Click here to upload the documents on Citibank Online with your Internet PIN (IPIN). Select the purpose of upload as ‘KYC Document Submission’.

For Standalone Home Loan customers (i.e. no other Citi relationship),

  • Email scanned copies of your self-attested KYC documents to mortgagekyc@citi.com from your registered email-id. The attachment size should not exceed 2 MB. OR
  • Send the documents through courier to Citibank Mailroom – “Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004”. OR through ordinary post to “Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai - 600 002.

If you have multiple relationships with Citibank and you have KYC due on more than one of your relationships, please submit your KYC documents for ANY of your relationships to be marked ‘KYC compliant’ for your account. To check all your linked relationships with Citibank, please refer to the ‘Account Summary’ section in Citibank Online or the post login screen in the Mobile Banking Application.

Citi Mobile App is available on both android & iOS platforms. Alternatively, you can SMS ‘MBANK’ to 52484 or +91 9880752484 and we will send you a link to download the app.

Don’t have access to Citibank Online?

  • Click here to get your User ID and Internet IPIN (IPIN), in case you don’t have access to Citibank Online.
  • Forgot your User ID? To retrieve it in 3 steps online, Click here.
  • Forgot your IPIN (Internet Password)? Click here to reset it in just 3 steps online.
Hello*

Checking status of your KYC update

We are in the process of validating the submitted documents for all our customers and updating our systems. You will receive a confirmation once it is updated. In case we require any additional details we will get in touch on your registered mobile number or e-mail ID.

To enable us to process your KYC documents in the shortest possible time, please ensure that-

  • Your Passport/ Driver’s License /Aadhaar/Voters ID/ NREGA card is valid and not expired.
  • If your address on our records continues to be your current address, you can login to Citibank Online and confirm the same by checking the box provided for the purpose. If not, please use the change address tab to change address and then complete updating your KYC.

If we need further information, we will get in touch on your registered mobile number or e mail. Due to huge volumes, our processing time is high, but as we complete your KYC updation, we will inform you on your registered mobile/e-mail.

Hello*

I have submitted KYC documents but still receive communications to update it. Is resubmission required?

No. You would receive an immediate acknowledgement of receipt once you update your KYC. However, you may continue to receive messages post submission till we update our records. We are in the process of validating documents for all our customers and updating our systems and you will receive confirmation once we finish updating your KYC. In case we require any additional details we will get in touch on your registered mobile number or e-mail ID.

Hello*

I have received a communication stating that my KYC update was rejected. What do I do?

The reject reason(s) will be specified as part of the rejection communication sent to you. We request you to follow the steps outlined in the communication for updating KYC and we will update your account as KYC compliant.

You are advised to submit your documents immediately to facilitate the unblocking process. Please refer to the sections - "What documents do I need to submit?" and “Process for updating KYC documents with Citi” for the documents required and submission process respectively.