Know more about managing your Home Loan account

Emi Payment

EMI payment for Home Loan

You can make Home Loan EMI payment through various modes including Citibank online, NEFT or Cheque/draft/cash at branch

Steps to make EMI payments

Steps to make online payment

Visit Citi website and follow four easy steps:

Generate your APIN
Generate your APIN

Click on Home Loan EMI payment under the Home Loan tab.

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Receive account statement

Click on ‘I Accept’ button in the disclaimer to proceed.

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Mobilenumber EmailID Address
Mobilenumber EmailID Address

The screen displays the steps for making the payment, click next after viewing the steps.

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ATM Debit cards
ATM Debit cards

On clicking ‘Next’, you will be re-directed to a form where you can enter Home Loan details and payment details. Enter all details ‘step by step’ to complete the transaction.

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Please note Online Home Loan EMI Payment facility is available only between 5th and 24th of the month. In the event you are unable to make your Home Loan EMI Payment, you can try the same again after 24 hours. If you still experience an issue, you can contact the Citiphone Helpline for assistance.

Make payments through Nationalized Electronic Fund Transfer (NEFT) from another bank account

Please fill the below mentioned details in your bank's website to register and to effect online NEFT payments towards your loan account

  • 1. Payee Name (the name mentioned on the loan account)
  • 2. Bank Name (Citibank)
  • 3. City (Chennai)
  • 4. Branch Name (Anna Salai Chennai)
  • 5. IFSC code (CITI0000003)
  • 6. Account Number (input your complete Loan Number)
  • 7. Account Type (select from the dropdown in 3rd party Bank web platform)

Make payments through cash or draft/cheque

Payment through cheque - Submit a cheque or draft payable at any Citibank branch favoring "Citibank loan number _______".

Payment by cash - Please walk-in to the nearest Citibank branch to make the payment towards your loan by cash. For details on branch addresses, visit www.citibank.com/india or call our CitiPhone helpline

Note: For cash payments equal to or exceeding INR 50,000, please provide a copy of your PAN card.

For cash payments equal to or exceeding INR 4,00,000, please carry details/information regarding the source of funds along with a copy of your PAN card.

For cash payments equal to or exceeding INR 10,00,000, please carry documentary proof of the source of funds along with a copy of your PAN card.

Status of EMI paid

For Citi loans, all repayment instructions will be presented on the first working day of the month. The same will be credited to the loan account upon receipt of cleared funds from the other bank, a process which takes 3-4 working days. However, the credit will be provided to your loan account with a value date i.e. on the day your bank account is debited.

For Loans acquired from erstwhile Citifinancial (now known as Citicorp Finance India Ltd), all repayment instructions will be presented on the 5th of the every month. The same will be credited to the loan account upon receipt of clear funds from the other bank, a process which takes 3-4 working days. However, the credit will be provided to your loan account with a value date i.e. on the day your bank account is debited.

In case of SI, the amount will be credited to your loan account on the same day.

Change in repayment instruction

You can change the mode of payment or repayment bank details maintained on your loan account.

To change the repayment bank details or to register for NACH or to maintain a Standing Instruction from your Citibank savings account, please click here.

Please note that if the payment instruction is received after 20th of the month, the EMI for the subsequent month will be processed as per the existing instruction maintained for the loan.

To maintain NACH from your savings/current account held with other bank:

Please fill in the below documents and send it to our mail room. The same will be maintained in our records subject to scrutiny of the documents.

2 completed NACH forms

Cancelled cheque

Mailroom address:

Citibank N.A.
Mail Room, Acropolis, 9th Floor,
148, Dr. Radhakrishnan Salai,
Mylapore, Chennai – 600 004

You can download the NACH forms by clicking on the below link https://www.online.citibank.co.in/customerservice/download_forms.htm. Your duly filled and signed NACH mandate and cancelled cheque should reach us before the 20th of the particular month, for us to maintain the EMI the subsequent month.

To maintain SI from your savings account held with Citibank:

Please send the filled in SI instruction form to our mail room. The same will be maintained in our records subject to scrutinisation of the document.

Mailroom address:

Citibank NA, Mail Room,
Acropolis, 9th Floor,
148, Dr. Radhakrishnan Salai,
Mylapore, Chennai – 600 004

You can download the SI forms from the below link: https://www.online.citibank.co.in/customerservice/download_forms.htm

Excess EMI Refund

The excess EMI paid will be refunded to you. You can contact CitiPhone and place a request for refund of the excess payment made. The amount will be refunded through NEFT (or) demand draft (or) as credit to your Citibank savings account. Alternatively, you may also request to adjust the same towards the principal outstanding on your loan account.

EMI Rescheduling

In the event of a part payment made towards your loan account or a reduction in the rate of interest, Citibank allows you to revise the EMI amount based on internal checks, subject to our credit parameters. We request you to kindly contact our Citiphone helpline number and our officer will guide you with the revised EMI amount. Please note that the EMI will be revised basis the pending principal, current rate of interest and the remaining tenure. You may send us a revised repayment instruction in order to maintain the same in your loan account.

NACH maintenance/rejection

Basis internal check, the mandate will be marked discrepant for reasons such as drawer signature differing, amount in words and figure differing or data mismatch with the loan account. We will send the details of the discrepancy to your mailing address registered in our records. We request you to then revert with a fresh mandate, with the correct information, for our records.

Please click here to download the NACH form. For any assistance required in filling up the mandate, please contact our CitiPhone helpline. Our officers will be glad to assist you.

Please fill in the NACH form with the below details, as applicable to your loan account.

CREATE/MODIFY/CANCEL: Select option CREATE

Sponsor Bank Code: To be left blank

UMRN: To be left blank

Utility code: To be left blank

Date: Date of filling the NACH Instrument

Authorize: Please write it as Citibank N.A.

Account type: Select option as per nature of customer’s bank account CA/SA/CC/SB-NRE/SB-NRE/Others

Bank Account Number: Customer’s banking account number

Bank Name: Customer’s bank name

Amount in rupees: EMI amount in words.

IFSC: IFSC Code of the customer’s bank, from the cancelled cheque

MICR: MICR Code of the customer’s bank, from the cancelled cheque

Frequency: To select option as monthly

Debit Type: To select option as Max EMI

Reference 1: Loan number to be updated

Reference 2: Customer name as per repayment banking account

Phone No: Customers’ mobile no. or landline no. with STD code.

Email ID: Customer’s email ID

Period

From: Start date of EMI presentation

To: Last EMI payment date

**Important points:

Two copies of duly filled mandate should be sent to the bank.

Mandate can accommodate only three authorized signatories. In cases of more than three signatories associated to an account, please inform your bank to process the mandate with only three signatures.

In case the loan is availed in the name of a company, then the company seal should be affixed in the mandates.

Interest rate

Interest rate

Knowing your interest rate

The current interest rate offered by Citi is available on our website. Please click here (https://www.online.citibank.co.in/products-services/loans/pdfs/Pricing-Grid.htm)/(https://www.online.citibank.co.in/products-services/loans/faq.htm) to view the same.

If there is a change in Citibank Mortgage Prime rate/Base rate/Marginal Cost of Lending based lending rate (MCLR)/Treasury Bill benchmark linked Lending Rate (TBLR), then rate of interest on the loan will vary at specified intervals depending upon the variant chosen at the time of signing the loan agreement.

If a change is made to the interest rate, an official communication regarding the same is sent to your mailing address.

Conversion of benchmark from CMPR/Base rate

We are happy to inform you that migration of your loan to MCLR/TBLR can be done at no additional cost. Please contact our CitiPhone helpline.

Request statement

Request statement

Account statement

You can follow the steps mentioned below to view and download the Statement of your loan account online:

  • 1. Login to www.citibank.co.in using your User Id and Internet Password (IPIN).
  • 2. On logging in to your account, click on "view account summary".
  • 3. Select the account number of your choice.
  • 4. The transaction details will be displayed at the bottom of the page.
  • 5. To view other transactions click on "view transaction" and follow the procedure displayed.
  • 6. To download, click on "download account details".
  • 7. The details will get downloaded on to an excel sheet.

Interest and Principal certificate

Statements/Certificates are issued annually. You can view and download the Interest and Principal certificates of your loan account online. We request you to log on to your account using your User ID and IPIN and follow the below-mentioned procedure to view the certificates:

  • 1. Please click on the link “View loan Certificates” in the left navigator.
  • 2. Then click on the link “Recent Financial Year link” and “Current Financial year link”.
  • 3. Then you can click on the link “Interest or Principal Certificate” to view the details.
  • 4. To download click on "download account details".
Disbursal related

Disbursal related

The sanctioned amount and disbursed amount can be viewed online. Please login to Citibank Online to view the details under “Home loan” tab:

Additional disbursal request

The mortgage loan amount will be disbursed as per the disbursal request received from the customer. The initial request can be made to our officer at the time of signing the loan account. You may place subsequent requests for disbursal through Citibank Online.

  • 1. Login to Citibank Online.
  • 2. Click ‘Home loan’ tab.
  • 3. Select “Request loan disbursal” in the left navigation pane and enter the requisite details.

You will receive an intimation for the same once it is processed.

View/Edit personal details

View/Edit personal details

Update mailing address/email/contact number

You can view/edit your email/mobile/address online in 3 easy steps:-

  • Step 1: Login to Citibank Online (www.citibank.com/india) by using your User Name and IPIN. Access quick links on the top right panel and click on 'View/Edit'.
  • Step 2: Choose your Account/Relationship Number. Click on 'Generate OAC*' and authorize with OAC received on your registered mobile number.
  • Step 3: Edit your contact details (Mobile Number/E-mail ID/Address). Click on 'Confirm' to authorize changes.

Alternatively, you may visit our branch with a valid address proof to update the address. To know the list of valid documents, please click here

Update PAN

You may send a copy of your PAN card along with your instruction to update your PAN number to our mail room address. Alternately, you may also visit our branch to get your Pan number updated in our records.

Mail room address:
Citibank NA, Mail Room,
Acropolis, 9th Floor,
148, Dr. Radhakrishnan Salai,
Mylapore, Chennai - 600 004

Partial Payment Related

Partial Payment Related

Modes of Part Payment

Please refer to EMI payment for Home Loan to know the modes of payment.

Part payment Penalty

Status of Part Payment

Online transfer will take 72 working hours to reflect in your loan account. In case of cheque payment, the same will be credited to your loan within 4-5 working days, subject to realization of funds.

Impact on EMI/Tenure

Partial pre-payment will reduce the principal outstanding on the loan account and helps you complete the loan faster. If you wish to reduce the EMI amount, you may contact our Citiphone helpline and our officer will share the revised EMI. Please note that the EMI will be revised basis the pending principal, current rate of interest and the remaining sanctioned tenure. You may send us a revised repayment instruction in order to maintain the same in your loan account. Please click here to download the NACH/SI mandate.

Loan Closure

Loan Closure

Request for closure of loan

The closure of your loan account shall happen once the loan tenure has elapsed or you can pre-close the loan by paying the outstanding amount in a lump sum payment. To know the outstanding amount on your loan account, you need to call our CitiPhone helpline.

You can make payment through NEFT or cheque/draft/cash at branch

For pre-closure penalty, refer to the link below:

https://www.online.citibank.co.in/soc/soc-pdfs/mortgages.pdf

Status of Closure payment

Online transfer will take 3 working days to reflect in your loan account. In case of a cheque payment, it will be credited to your loan within 4-5 working days, subject to realization of funds.

Excess Amount refund

Any amount received in excess will be refunded to you within 3-4 working days through any of the below modes:

  • • NEFT credit to your ECS savings account (or)
  • • Direct credit to Citibank savings account (or)
  • • Demand draft

NOC/Closure letter

The loan will be pre-closed automatically, post receipt of clear funds. The letter confirming loan closure will be sent within 15 working days from the date of loan closure. If there is no other facility availed on the property financed, then you can collect the original title documents along with the loan clearance certificate on or after 15 days from the date of receipt of your payment. A Citibank officer will contact you and fix an appointment to collect the documents.

We request you to visit our branch with a proof bearing your personal identity and that of all co-borrowers on the loan account for collecting the property papers.

Loan Information

Repayment Schedule

You can view the repayment schedule online by following the steps given below:

  • 1. Login to Citibank Online by using your User ID and IPIN.
  • 2. Click on Home Loan' tab on the top.
  • 3. Click on '+' button to expand/view the Home Loan Accounts.
  • 4. Click on the Home Loan Account link to view the details of the Loan Account. You will be able to view a link “click here to view your Repayment schedule” at the bottom of this page.
  • 5. Click on the link to view the Repayment Schedule for next 6 months.

List of Property Documents

You can place a request to get a list of property documents submitted for your loan account. Please follow the steps given below:

  • 1. Login to Citibank Online by using your User Name and IPIN.
  • 2. Please click on the link “View loan Certificates” on the left navigator.
  • 3. Place the request under “property documents custody certificate”.
  • 4. The same will be sent to your address maintained with us in 7 working days.

Copy of Property Documents

You can place a request to get a copy of property documents submitted for your loan account. Please follow the steps given below:

  • 1. Login to Citibank Online by using your User Name and IPIN.
  • 2. Please click on the link “View loan Certificates” on the left navigator.
  • 3. Place the request under “property documents custody certificate”.
  • 4. The same will be sent to your address maintained with us in 7 working days.

Loan Agreement

Please contact our CitiPhone helpline to place a request for a copy of your loan agreement. The same will be sent to your address maintained with us in 7 working days.

Welcome Letter

Please contact our CitiPhone helpline to place a request for a statement of accounts and this will have all loan related details. The same will be sent to your mailing address registered in the loan account or email id registered with us.

Citi Alert

Please contact our CitiPhone helpline to register your loan for CitiAlert. Our officer will be glad to assist you.

Credit Information Report request

Please contact our CitiPhone helpline to place a request for Credit Information report on the existing loan account. Our officer will be glad to assist you.

Home credit

Home credit

Account working

Home Credit is a unique facility, which combines the advantages of a home loan with the transactional features of a current account. This facility also helps you to save on interest and to repay your loan faster.

Home Credit account is a current account linked to your loan. All amounts deposited in the Home Credit account in excess of the threshold amount* (https://www.online.citibank.co.in/soc/soc-pdfs/mortgages.pdf) and subject to a maximum of your outstanding loan is transferred on a daily basis to your loan account to offset the interest being charged on your loan. This amount is always available for withdrawal by you as an overdraft line.

Interest charged/Interest saved related

The balance maintained in the current account will automatically be swept to the home loan account at the end of every day leaving a minimum threshold (as set by the bank) in the current account. The amount swept will be available in the current account in the form of line amount. The line amount will act as the interest saver in the home loan account as the swept amount reduces the loan outstanding. Interest will be charged in your loan account after considering the amount thus swept to your loan account.

Home Credit Vanilla

Home Credit Vanilla option gives you the option of maintaining liquidity. Interest savings arising out of the Home Credit facility go towards increasing this line, which is always available for withdrawal by you.

Home Credit Fast Track

Home Credit Fast Track gives you the option of repaying your home loan faster. Interest saves are adjusted towards reducing your loan outstanding, which effectively reduce the tenure of your loan and help you close your home loan faster.

Every month, an alert will be sent to your registered mobile number on the interest saved in your Home credit account.

Top-up

Top-up

Request for top up

To apply for top-up, you should have completed 12 months EMI repayment on your existing loan. Please note, sanctioning of top-up is subject to meeting Citi’s credit acceptance parameters.

It is easy to apply for Citibank Home loan top up in just 2 steps.

  • Select Home loan under “Loans” tab.
  • Click “Top up on existing loan”
  • Our officer will contact you in 2 working days

You can also apply for the same by logging in to your Citibank Online account.

  • Step 1: Click on “other loan services” on the left hand panel
  • Step 2: Click “Apply for top-up” and enter the relevant details.
  • Our officers will contact you in 2 working days

Status of top up application

You will be provided with a unique Home loan application number. You may contact our CitiPhone helpline to know the status of your application.

Funds Transfer Bill Pay & Recharge Investments Hello Convert Credit Card spends to EMIs

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Refer to below screen for steps 1 to 4 and then proceed with steps 5,6 and 7 as per the text explanation

Refer to below screen for Step 1 and 2. Then select currency, enter the amount, source account and purpose of transfer

View the details and confirm

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Refer to below screen for Step 1 and 2. Then select currency, enter the amount, source account and purpose of transfer

View the details and confirm

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Refer the below screen for step 1 and then proceed with steps 2,3 and 4 as per the text explanation

You can also use Citibank Online to submit request to update below documents

Select 'International Transfer' and the Payee

View the details and confirm.

Select 'Transfer to Citibank Account' or 'To other Bank account'. Click 'Add Payee' button.

Review the new payee details on the pre – confirmation page, accept the T&Cs and then click 'Confirm'.

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Click on 'Edit Mat/Int' for the selected deposit for which you want to make changes

Select 'Add payee' under the International Transfer section

Confirm the payee details.

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Click on 'Edit Mat/Int' for the selected deposit for which you want to make changes.

Select the interest instruction (funds will be transferred on maturity basis this option), and continue

Click the "Citi Mobile Snapshot" button after opening the app

View your account balance

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1. Click on "Add Payee" in the left navigation menu

2. Select the type of payee you want to add

3. Enter beneficiary name and IFSC code for their account

4. Enter beneficiary details like account type and account number

5. Check the details entered and click continue. You will receive a OAC on your registered mobile number

5. Check the details entered and click continue. You will receive a OAC on your registered mobile number

6. You will receive a confirmation message for successful updation of payee

6. You will receive a confirmation message for successful updation of payee

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1.Click on "Document upload" in the left navigation menu

2. Select the account and purpose for submitting document

3. Upload the document you want to submit

4. You will receive a confirmation message for successful upload

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1. Click on "Document upload" in the left navigation menu

2. Select "Status of existing requests"

3. View request status

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