We have disabled online/e-commerce transactions (international or domestic) for new, upgraded, renewed, and reissued cards as per the RBI circular dated January 15, 2020 on Enhancing Security of Card Transactions, to prevent potential misuse and fraud on your card. This is also applicable for existing cards that have not been used for online/e-commerce transactions for 3 years (including cards issued or new accounts opened during this period).

To enable online/e-commerce transactions simply login to Citi Mobile App or Citibank Online and navigate to “Manage Cards”.

We have disabled contactless transactions (international or domestic) including Samsung Pay for new, upgraded, renewed, and reissued cards as per the RBI circular dated January 15, 2020 on Enhancing Security of Card Transactions, to prevent potential misuse and fraud on your card. This is also applicable for existing cards that have not been used for contactless transactions for 3 years (including cards issued or new accounts opened during this period).

To enable contactless transactions, simply login to Citi Mobile App or Citibank Online and navigate to “Manage Cards”.

You can enable your card for international, contactless and/or online transactions on our Citi Mobile App or Citibank online:

Citi Mobile App

• Login to Citi Mobile App
• Go to ‘Manage Card’ tab on card summary screen (for credit cards)/savings screen (debit cards)
• Enable International usage or setup limit for Online transactions

Please refer to the demo below for Citi Mobile App (Debit Card):

• 1.Login to your Citi Mobile App

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• 2.Click on ‘Account Summary’

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• 3.Click on ‘Savings/Credit Card’ (Debit Card, i.e. ‘Savings’ journey highlighted here)

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• 4.Click on ‘Manage Card’

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• 5.Read and accept T&Cs of Manage Card and click on ‘Continue’

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• 6.Unlock international transactions

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• 7. Set your transaction limits

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• 8. Enable or set transaction limits for POS, Online and ATM transactions (in case of Credit Card, you also have the option to set transaction limits for Contactless transactions)

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Citibank Online

• Click here to manage transaction and set daily limits for your card.

• Please refer to the demo below for Citibank Online (Credit Card):

• 1.Login to your Citibank Online account

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• 2.Click on Banking/Credit Card (Credit Card journey highlighted here)

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• 3.Click on ‘Manage Cards’

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• 4.Unlock International transactions using Quick lock

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• 5.Set your daily transaction limits

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• 6.Set up limits and usage for POS, Online, ATM and Contactless transactions for domestic and international usage

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This feature is available 24*7 every day. You can instantly lock/unlock transactions on your card or even set daily limits for Point of Sale (PoS), online/ecommerce, contactless transactions and ATM withdrawals by logging into Citi Mobile App or Citibank Online and navigating to ‘Manage Card’ functionality on the card summary/savings screen.