CUSTOMER SERVICE HOME

Welcome to Citibank India's Customer Service Centre

We are at your assistance seven days a week, round the clock. If you are looking for information about our products & services or wish to reach us, make a selection below to get started.

Ask Me

Looking for instant response to your query? Try our virtual query assistant.

Please click here, for a comprehensive list of product related FAQs.

Send Online Query

Write to us through secured channel and get response to your query in 2 working days.

Click here to get User ID and Internet IPIN (IPIN), in case you don’t have access to Online Banking.

Write to Us

Mail us or Write to Head Customer Care, in case you would like to follow up on an unresolved query.

  • For regular announcements and more information you can also follow us

If you are not satisfied with the response received from the Head Customer Care, you may escalate your concern to the Principal Nodal (PNO) in the following ways. Please ensure you quote the reference number from your previous interaction with us, while reaching out to the PNO.

Send an E-mail to Mr. M.Dhananjayan at principal.nodal.officer@citi.com.

Write to

Principal Nodal Officer,
Mr. M. Dhananjayan,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.

Do not forget to quote your interaction reference number and first point of contact with the bank.

Call 1800 266 2400 (India Toll free) / 022 4955 2400 between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.

You may also contact the Regional Nodal Officers appointed under the jurisdiction of the respective Banking Ombudsman. Click here for contact details of the Nodal Officers.

Please click here for contact details of our Senior Management.

In the event that you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review. Please click here for details of the Banking Ombudsman scheme.