Welcome to Citibank India's Customer Service Centre

We are at your assistance seven days a week, round the clock. If you are looking for information about our products & services or wish to reach us, make a selection below to get started.

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Frequently asked Questions

Aadhaar can be updated using Citi Mobile app or Citibank Online. Click here to know more on Aadhaar linkage.

click here to know more about the updating KYC documents and blocked accounts.

To immediately block your credit or debit card, login to Citibank Online by clicking here. Select ‘Report Lost/Stolen card’ from the drop down list in the ‘Quick links’ section at the top of the page. Follow the steps provided to block your card and re-issue a new one.

You can alternatively call CitiPhone to block and re issue your card. Click here for the contact details.

You can simply update your personal details using Citibank Online. The post login screen will guide you on the process for updating the details.

Click here to update your details now.

You can click here to login to Citibank Online and click ‘View/Download statements’ in the left navigation menu.

Earning and redeeming your reward points will vary depending on the card type that you hold. Please click here to know more about earning reward points, checking your points balance and the redemption options available for your credit card.

To redeem your reward points, please click here.

Please click here, for a comprehensive list of product related FAQs.

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Write to Us

Write to Head - Customer Care, in case you would like to follow up on an unresolved query.

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If you are not satisfied with the response received from the Head Customer Care, you may escalate your concern to the Principal Nodal Officer(PNO) in the following ways. Please ensure you quote the reference number from your previous interaction with us, while reaching out to the PNO.

Click here to write to Principal Nodal Officer-Mr. M. Dhananjayan.

Write to

Principal Nodal Officer,
Mr. M. Dhananjayan,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.

Do not forget to quote your interaction reference number and first point of contact with the bank.

Call 1800 266 2400 (India Toll free) / 022 4955 2400 between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.

You may also contact the Regional Nodal Officers appointed under the jurisdiction of the respective Banking Ombudsman. Click here for complete contact details of the Nodal Officers/Principal Nodal Officer.

Please click here for contact details of our Senior Management.

In the event that you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review. Please click here for details of the Banking Ombudsman scheme.