Now make your self-help journey at Citi simpler – Introducing Ask Citi with four fantastic features! Click here to get started.
Once you click on ‘Ask Citi’, you can view simple solutions upfront for your top queries, including Update KYC and Address, Block Card/Report Fraud, Queries on Rewards and Payments and PIN reset.
For example, to update your address, you will be guided from the first step of login to the final step of editing your details online, without having to call Citi.
Simply type your query to get relevant solutions. Alternatively, you also have the option to click on the burger menu at the bottom-left of your screen for smart browsing.