EPay enables you to pay your Citibank Credit Card bill online from any of your Non-Citibank accounts. You can pay from over 48 major banks including SBI, ICICI, HDFC, Axis and many more! So, no more trips to the drop boxes or waiting in queues.

Click here for the list of banks to which this service is extended.

No, all you need to do is visit www.citibank.com/india, choose 'EPay' and follow the instructions. You must have your Internet Banking details like User ID or Password for your Non-Citibank account you would like to make the payment from.

Currently this service is absolutely free!

If your transaction status on the E-Pay confirmation page is successful, your Citibank Credit Card will be credited with the amount you authorised within 2 working days (excluding weekends and bank holidays).

Payments can be made only towards Credit Cards issued by Citibank. You can pay not only your own but any Citibank Credit Card using EPay, including add-on Cards.

Yes, you can.

No. To make your Citibank Credit Card payment from your Citibank account, you will need to log into Citibank Online with you IPIN and use the “Pay Credit Card” menu to effect the payment. Your bank account will be debited and the payment to the credit card will be applied instantaneously.

We ask for the Card number twice to ensure accuracy. However, if a payment is made to a wrong Card number then please get in touch with our customer care team for resolution. You may send a mail to indiaservice@citicorp.com or call CitiPhone. We request you to check the Card number before authorising the payment.

After the payment is made, you will be shown an acknowledgment screen. This screen will contain a 'Status' title, which will display 'SUCCESS' in case of successful transactions and 'FAILURE' in case of failed transactions. This screen will also contain the transaction reference number. Please note this down and quote this in case of any transaction queries with your Bank.

We are constantly trying to add more banks to this service. Please contact our customer care team at indiaservice@citicorp.com to request the addition of any bank, which is not currently a part of Citibank's EPay service.

If your bank account has been debited, however the success page with the transaction reference number is not displayed, then you are advised to contact your Bank to check if the transaction was successfully processed. Your Bank will confirm back to you if the transaction is successful and the payment will be credited to the Credit Card.

Once the transaction has been successfully completed, your Bank will debit the funds from your Bank account and transfer the same to Citibank. On receipt of the funds, the same will be credited to your Credit Card by end of the day (if done before 5 p.m.), else the next working day. Funds transfer request made on non-working days will get executed on the following working day. The actual time taken to credit the account depends on the time taken by your bank to process the payment.

In the event of an invalid Card number being submitted by the customer, the funds will be returned to the originating bank within one working day. To check the status of the credit into your account, please get in touch with your Bank.

Citibank does not levy any charges for payments received through funds transferred to your CitiCard from other bank account. Most banks also offer funds transfer facility free of cost. However, you are requested to get in touch with your bank for details on applicable charges, if any.

Yes, on successfully completing the funds transfer you will be given a reference number for the transaction.

If you have not noted the same at the time of the transaction, you can call your bank and the same will be provided to you.

You need to quote this Unique Transaction Reference Number at the time of logging in your complaint, if any.

Almost all banks are registered for providing their customers with the funds transfer facility. However you are requested to check with your bank.

Your funds transfer can be rejected if you have entered an invalid Card number (or) if you have entered an invalid IFSC Code. In the event of rejection, the funds will be remitted back to the originating bank within one working day. To check the status of the credit into your account, please get in touch with your Bank.

Please note this facility is not enabled for Citibank World Money Card and Diners Club NRI Card. Also Non Resident customers who hold International Credit Card with Citibank India should not use this facility and should ensure payments are made only from their NRE/NRO account.

You will receive a payment confirmation via SMS and E-mail to the registered mobile number and E-mail address.

Your payment will be credited on the same day (if done before 5 p.m.), else the next working day. In case the same is still not reflecting, you are requested to contact our 24 hours CitiPhone Banking helpline service quoting your UTR number. You can also send us an E-mail at indiaservice@citi.com.