SMS BANKING

SMS Banking.

SMS Banking.

Your Citibank account and Credit Card information is just an SMS away.

SMS Banking allows you to check your bank account balance, view statements, check Reward Points, request for a cheque book, etc.

Just SMS the corresponding keyword (table below) to 52484 or +919880752484 and get the details.

SMS Banking

Top reasons to use SMS Banking

  • Allows you to request and receive banking information from your bank on your mobile phone anytime and anywhere
  • It's easy
  • It requires only the SMS facility in your phone
Benefits & Features

To use SMS Banking service, you need:

  • A Citibank Debit or Credit Card number.
  • A mobile number registered with Citibank.

Using SMS Banking you can check your Bank / Credit Card balance, view your statement, check your Reward Points, request cheque book etc.

You can place a request for your Account / Credit Card card details by sending an SMS as follows:

Eg: If you want to fetch your account balance, SMS BAL XXXX to 52484 where XXXX are the last four digits of your debit card number.

For subscribers OTHER THAN Aircel / Airtel / Vodafone / Idea, please send the SMS to +919880752484

Bank Account Holders

SMS To Get
BAL XXXX Account Balance
SAL XXXX Last Salary Credit in Bank Account
ATM <Location> Nearest ATM
DUPSTAT XXXX

Statement on E-mail or physical statements.

Duplicate Statement
CHQBOOK XXXX New cheque book
MMID XXXX Retrieve/Generate your MMID
IMPS <Bene MMID>
<Bene Phone Number> <Amount> XXXX
Fund transfer through IMPS
OTP XXXX One time Password for your Payment Gateway transactions

Credit Card Holders

SMS To Get
STMT XXXX

The details will be as per your latest statement.

Total Amount Due, Minimum Amount Due and Payment Due Date
CARDBAL XXXX Credit Card Outstanding with Available Credit Limit
REWARDS XXXX

The details will be as per your latest statement.

Reward Points
OTP XXXX One time Password for your Payment Gateway transactions

Where XXXX denotes last 4-digits of your Debit / Credit Card number

Getting Started

Instant Assist

Instant Assist is a fast and simple feature on your Citi Mobile App to do enquiry transaction for Banking Account / Credit Card via SMS.

Instant Assist on Citi Mobile provides you with a list of enquiry transactions you can make. All you need to do is choose the enquiry transaction you wish to make, enter the last 4 digits of the your debit card and click on send SMS. The Citi Mobile App sends an SMS in the required format from your phone.

Step 1

Ensure your mobile number is updated with us to access SMS Banking. For registering your mobile number with us please login to Citibank Online or call Citiphones.

Step 2:

Place a request through SMS by sending the corresponding keyword followed by a space and the last four digits of your Debit / Credit Card number. For instance, if you want to fetch the payment due date on your Credit Card and if the last four digits of your Credit Card number are 8656, the content of the SMS to 52484/+919880752484 should be STMT 8656.

Step 3:

You will get the information instantly back on your mobile via SMS.

Citibank offers the SMS Banking service free of charge to all customers. However, any SMS to 52484/+919880752484 may be charged by your mobile operator. Please contact your mobile operator for details of SMS charges.

Faqs

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To use SMS Banking service, you need:

  • A Citibank Debit or Credit Card number
  • A Mobile number registered with Citibank

Step 1: Ensure your mobile number is updated with us to access SMS banking. For registering your mobile number with us please login to Citibank Online or call CitiPhones.

Step 2: Place a request through SMS by sending the corresponding keyword followed by a space and the last four digits of your Debit / Credit Card number. For instance, if you want to fetch the payment due date on your Credit Card and if the last four digits of your Credit Card number are 8656, the content of the SMS to 52484/+919880752484 should be STMT 8656.

Step 3: You will get the information instantly back on your mobile via SMS.

Citibank offers the SMS Banking service free of charge to all customers. However, any SMS to 52484/+919880752484 may be charged by your mobile operator. Please contact your mobile operator for details of SMS charges.

Bank Account Holders

  • Account Balance.
  • Last Salary Credit.
  • New cheque book Request.
  • Duplicate Statement Request.

Credit Card Holders

  • Credit Card Statement.
  • Credit Card outstanding with available Credit limit.
  • Fetch Reward Points.

Note: Only one request for duplicate statement and a new cheque book can be made in a day.

Please ensure you are requesting for this service from a mobile number which is updated with Citibank. This service is not available to Citibank customers who are trying from a non-registered mobile number. Also please ensure that the last 4-digits of the Debit / Credit Card that you provided as input belong to an account that is mapped to the mobile number from which you placed your request. For eg., If your Card number is 5520 XXXX XXXX 9023, you will have to SMS the corresponding keyword followed by a space and then followed by 9023.

There is no risk to your bank account even if your phone is lost or stolen.

SMS Banking is not handset dependent. It is available on all standard handsets.

Note: Only one request for duplicate statement and a new cheque book can be made in a day.

Click here to view CitiAlert related Terms and conditions.

  • Use Citibank Easy Bill Pay. Pay your Insurance, DTH & Mobile Bills.
  • Dialy cash benefit on hospitalization up to 180 days in a year.