Recommended when
When you want to make instant payments without payee registration, which you can authenticate simply using your Citi Debit Card ATM PIN
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- Online Funds Transfer
Transfer funds online, anytime, anywhere!
Citibank allows you to electronically transfer funds online, at your convenience, to a person with an account with any bank in the country.
Online Funds Transfer
Top reasons to use Online Funds Transfer
- It's free
- It's quick and hassle-free
- It can be done at the convenience of your home/workplace
Citibank offers 4 convenient modes of Online Funds Transfer
UPI
Availability
- 24X7 – Round the clock
- Available on Sundays and Bank holidays too
Speed of Transfer
Instant credit to Beneficiary Account within a few seconds
Transaction Service Charges
Free
Daily transaction Limit
Upto INR 100,000 (subset of IMPS limit of INR 200,000)
Channels
- Bharat Interface for Money (BHIM) app
- Other bank UPI apps
- Citi Mobile App (coming soon)
Please note:
- Use your Citi Debit Card ATM PIN to authenticate all UPI transactions on BHIM or 3rd party UPI Apps
- All UPI Compatible apps can be downloaded from Google Play Store / App Store.
Beneficiary Details required
Funds can be transferred to the beneficiary basis
- Either Virtual Payment Address (VPA); or
- Bank Account No. and IFS Code
IMPS
Recommended when
When you want to transfer funds immediately at any time of the day
Availability
24X7 – Round the clock Available on Sundays and Bank holidays too
Speed of Transfer
Instant credit to Beneficiary Account within a few seconds
Transaction Service Charges
Free
Daily transaction Limit
Upto INR 2,00,000
Channels
Fund transfer can be initiated from
- Citibank Online
- Citi Mobile
- SMS
- Citi ATMs
Beneficiary Details required
Funds can be transferred to the beneficiary basis their
- Bank Account No. and IFS Code
- Mobile No. and MMID
(Mobile Money Identifier)
NEFT
Recommended when
When fund transfer is scheduled, planned and/or when you wish to place a standing instruction
Availability
- Weekdays: Same day credit till 5:30 pm
- Saturdays: Same day credit till 11:30 am
- Sundays & Bank holidays: credit on next working day
Speed of Transfer
- Credit to Beneficiary account in batches, depending on day of the week
- Weekdays & Working Saturdays*: Same day credit till 5:30 pm
- Sundays & Bank holidays: credit on next working day
Transaction Service Charges
Free
Daily transaction Limit
- CPC & Citigold customers: Up to INR 50 lakhs
- Citibanking customers: Up to 15,00,000
Channels
Fund transfer can be initiated from
- Citibank Online
- Citi Mobile (upto INR 10 lakhs)
- Citibank Branches
Beneficiary Details required
Funds can be transferred to the beneficiary basis their Bank Account No. and IFS Code
RTGS
Recommended when
When you want to transfer funds of higher value with minimum delay
Availability
- Weekdays: Same day processing till 3:30 pm
- Saturdays: Same day processing till 11:30 am
- Sundays & Bank holidays: Processing on next working day
Speed of Transfer
- Credit to Beneficiary account in batches, depending on day of the week:
- Weekdays & Working Saturdays*: Same day processing till 3:30 pm
- Sundays & Bank holidays: Processing on next working day
Transaction Service Charges
Free
Daily transaction Limit
- Minimum transfer amount: INR 2,00,000
- CPC & Citigold customers: Up to INR 50 lakhs
- Citibanking customers: Up to 15,00,000
Channels
Fund transfer can be initiated from
- Citibank Online
- Citibank Branches
Beneficiary Details required
Funds can be transferred to the beneficiary basis their Bank Account No. and IFS Code
Benefits & Features
UPI:
Unified Payments Interface (UPI) fund transfer service allows customers to instantly transfer funds or request funds from others via mobile phones, by using their registered mobile number. This service is available 24x7, including bank holidays. Features of UPI:
- Transfer funds via Virtual Payment Address (VPA) thus eliminating the need to remember beneficiary account number and IFS Code
- Request funds from others and authorize all incoming requests using your Citi Debit Card ATM PIN
- Transact 24x7 with immediate confirmation of transaction
- Authorize merchant payments
- The maximum limit for UPI is Rs 1,00,000 per account per day (subset of IMPS limit of INR 200,000)
- Based on 2 factor authentication, thus making each transaction compliant with regulatory guidelines
- No need to remember multiple PINs, as, ATM PIN of the debit card linked to the registered Citibank account will be the UPI PIN for all Citi customers.
IMPS:
Immediate Payment Service (IMPS) fund transfer service allows customers to instantly transfer money online or from mobile phones using their registered mobile number 24x7, including bank holidays.
- IMPS can be used to receive or transfer funds using beneficiary registered mobile number and Money Mobile Identifier (MMID) or account number and branch IFSC code.
- This service is available 24x7 with immediate confirmation of transaction.
- MMID can be generated immediately through Citibank online banking platform.
- The maximum limit for IMPS is Rs2,00,000 per day.
- IMPS facility is available only for IMPS live member banks. Click here to view the list of IMPS live member banks.
NEFT:
National Electronic Funds Transfer (NEFT) is a payment utility that allows Citi customers to transfer funds from their Citibank accounts to their own or any other individual having an account with any other bank in the country which is a part of the NEFT network.
- NEFT can be done online without visiting your bank branch.
- It is a cost effective way of electronically transferring funds.
- There is no minimum or maximum limit on the amount of funds that can be transferred.
- It is not restricted to any particular geographical area within India, given that a bank branch should be NEFT enabled. (All Citibank branches are NEFT enabled).
- Outward NEFT transfers initiated online before 5.30 pm on weekdays and working Saturdays* will be processed by Citibank on the same day. Remaining transfers will be processed on the next NEFT working day.
*All Saturdays except second and fourth Saturday of every calendar month are working Saturdays.
RTGS:
Real Time Gross Settlement (RTGS) is a funds transfer utility that allows Citibank customers to transfer funds to their own or other bank accounts promptly. The minimum amount for an RTGS funds transfer in Rs2,00,000.
- Funds transfer via RTGS happens in real time.1
- RTGS is generally used for transfer of large amounts. The minimum amount to carry out RTGS transfer is Rs2,00,000.
- Outward RTGS transfers initiated online before 3.30 pm on weekdays and working Saturdays* will be processed by Citibank on the same day. Remaining transfers will be processed on the next RTGS working day.
*All Saturdays except second and fourth Saturday of every calendar month are working Saturdays.
1Confirmation of account credit depends on processing time. Funds transfer happens only during RTGS working hours.
Getting Started
UPI
- If you are doing a UPI fund transfer for the first time, you will be required to register Citibank account on BHIM app and create a Virtual Payment Address (VPA)
- Login to the BHIM app using the 4 digit application code
- You can choose to send money, request money from others and also make QR code based payments
- Authorize all transactions via your 4 digit ATM PIN (applicable for Citibank accounts)
- You have an option to send money via VPA or via Account number & IFS Code
- You may also choose to save the beneficiary for making quick future payments, though saving payee details is not mandatory for making UPI payments.
IMPS
If you are making an IMPS fund transfer for the first time, you will be required to register the beneficiary / payee.
Login to Citibank Online and provide the details of the beneficiary's account number and IFSC code. To transfer funds using the beneficiary's mobile number, provide the beneficiary's Mobile number and the seven-digit Mobile Money Identifier (MMID) number.
Citibank will send you a one-time use six digit OAC (Online Authorisation Code) to the mobile number as updated on your account with us.
Use this OAC to authorise your payee registration.
Using the Citi Mobile App, you can also do a one-time transfer* using IMPS to a payee not registered on Citibank online.
NEFT / RTGS
- If you are making a fund transfer for the first time, you will be required to register the beneficiary / payee.
- Login to Citibank Online.
- Provide details of the destination account number, city and the amount to transfer. For NEFT / RTGS transfers provide details of the beneficiary bank, branch and location or alternatively provide the IFSC code, to identify the destination branch.
- Citibank will send you a one-time use six digit OAC (Online Authorisation Code) to the mobile number as updated on your account with us.
- Use this OAC to authorise your payee registration.
*You can transfer funds up to Rs.1,000 per day to a non-registered payee through IMPS.
How to Transfer
UPI
UPI on BHIM app
For initiating UPI payments for the 1st time:
- Step 1: Download BHIM UPI app on your mobile device
- Step 2: Create an Application Passcode for BHIM app and verify your mobile number
- Step 3: Select Citibank as the preferred bank
- Step 4: Choose the Citibank account linked to your registered mobile number, and create a VPA of your choice (subject to availability).
- Step 5: Choose “Send “option for transferring funds to beneficiary using the following options
- Virtual Payment Address
- Account Number / IFS Code
- Aadhar Number.
- Step 6: Fill out all the necessary details and press “Pay” and use ATM PIN to authorize your payment
- Step 7: Your payment will be done instantly and a confirmation message will be sent to the beneficiary.
For initiating Scan & Pay:
- Step 1: Choose “Scan & Pay” option to open QR code scanner
- Step 2: Scan the beneficiary QR code
- Step 3: The app will read the details in QR code automatically. It will also take you to the payments page directly after successful QR code scan
- Step 4: Enter the amount and remarks (optional) here and press “Pay”
- Step 5: To authorize the payment please enter the ATM PIN
- Step 6: Your payment will be done instantly and a confirmation message will be sent to the beneficiary.
For Requesting money from others:
- Step 1: Choose “Request” option to initiate collect request from others
- Step 2: Enter the beneficiary VPA
- Step 3: Enter the amount and remarks (optional) here and press “Submit”
- Step 4: The remitter/payer would get a notification, and he/she can accept or reject the payment.
IMPS
Transfer Funds
Step 1
Add a Payee on Citibank Online
Login to Citibank Online and add a payee for IMPS Fund Transfers using your Account number and IFSC or beneficiary's Mobile number and MMID.
Please note that your existing Fund Transfer payees whose banks are participating in IMPS via Account number and IFSC code will automatically be eligible for IMPS transactions.
Step 2
Transfer Funds to the Payee
Using Citi Mobile - Select a payee => Choose either "IMPS via Account number and IFSC" or "IMPS via Mobile number and MMID".
Select a payee, enter an amount and confirm the transaction.
Using Citibank Online - Login to Citibank Online => Click on Make Fund Transfers => Click on Instant Fund Transfer (IMPS).
- Select a payee, enter an amount and confirm the transaction.
- Using SMS to 52484.*
IMPS via Mobile number and MMID.
IMPS <10-digit payee mobile number> <7-digit payee MMID> <amount> <XXXX>
IMPS via Account number and IFSC code.
IMPS <Payee Account number> <Payee IFSC code> <amount> <XXXX>
Note: XXXX denotes last 4-digit of your Debit Card number. The daily limit for IMPS transfers on SMS is Rs.1,000.
Remitters Before Proceeding to Transfer Funds via IMPS
- Beneficiary's Mobile number as registered with his bank.
- Beneficiary's Mobile Money Identifier (MMID).
Note: Please ask the beneficiaries to contact their respective banks to get their MMID.
Or
- Beneficiary's Account number.
- Beneficiary's Bank's IFSC code.
Receive Funds
Step 1
Generate MMID for your Account
Simply send an SMS: MMID XXXX to 52484 and generate your MMID.
XXXX denotes last 4-digit of your Debit Card number.
Or
Note your Account number and IFSC code of your bank to which you want the funds remitted.
Step 2
Share the MMID and your Registered Mobile Number or Account Number and IFSC Code with the Remitter
The remitter will use these details provided by you as beneficiary's details for IMPS and transfer funds to you.
What is MMID?
If you wish to send money using IMPS, you should have the Mobile number and MMID of the beneficiary's (person whom you wish to send money to).
If you wish to receive funds using IMPS, you should generate an MMID for your account and share this with the remitter (person whom you wish to receive money from).
You can generate one MMID per account.
NEFT / RTGS
- If you are making a fund transfer for the first time, you will be required to register the beneficiary/payee.
- Login to Citibank Online
- Provide details of the destination account number, city and the amount to transfer. For NEFT / RTGS transfers provide details of the beneficiary bank, branch and location or alternatively provide the IFSC code, to identify the destination branch
- Citibank will send you a one-time use six digit OAC (Online Authorisation Code) to the mobile number as updated on your account with us
- Use this OAC to authorise your payee registration and complete the transaction
- For transfers within Citibank you can also register a Standing instruction for making the transfers at regular intervals automatically. Also set up a Standing instruction if you would want this payment to be executed automatically at regular intervals.
Faqs
Yes, there are daily limits on transfer of funds from a Citibank account through Citibank Online. Individual Citigold bank account holders having individual savings account can transfer funds upto a maximum of Rs. 50 Lakhs per day. All other bank account holders can transfer upto a maximum of Rs. 15 Lakhs per day.
The above limit is applicable for the following transactions:
- Transfer to any Citibank Account
- Payment to a Citibank Credit Card
- Transfer to any other bank through NEFT, RTGS and IMPS
- Issuance of Demand drafts
- Share transfer (value computed based on the closing price of the last trading day)
The RTGS system is primarily meant for large value transactions. The minimum amount to be remitted through RTGS is Rs.2 Lakh. There is no upper ceiling for RTGS transactions.
Under normal circumstances the beneficiary branches are expected to receive the funds in real time as soon as funds are transferred by the remitting bank. The beneficiary bank has to credit the beneficiary's account within two hours of receiving the Funds Transfer message.
Immediate Payment Service (IMPS) is an instant, interbank (similar to NEFT) electronic fund transfer service. Using IMPS, funds can be transferred real-time, within seconds round the clock, including Sundays and Bank Holidays. IMPS fund transfers can be initiated from Citibank Online Banking, Citi Mobile, SMS and Citi ATMs.
All Citibank domestic bank account holders who have registered mobile numbers can send and receive money using IMPS. Money can be sent via Citi Mobile, Citibank Online Banking, SMS or even Citibank ATMs.
The beneficiary details required are:
- Beneficiary’s mobile number as registered with his/her bank
- Beneficiary’s Mobile Money Identifier (MMID).
or
- Beneficiary’s Account number
- Beneficiary’s IFSC code
Mobile Money Identifier (MMID) is a random seven digit number issued by banks to their customers. If you wish to send money using IMPS, you should have the mobile number and MMID of the beneficiary (person whom you wish to send money to). If you wish to receive funds using IMPS, you should generate an MMID for your account and share this with the remitter (person whom you wish to receive money from). You can generate only one MMID per account. This can be done on Citibank Online or Citi Mobile.
All IMPS transactions using A/C No. & IFSC Code and/or Mobile No. & MMID executed through Citibank Online, Citi Mobile, SMS and/or Citibank ATMs have a combined daily limit of Rs. 2,00,000.One-time fund transfers through IMPS via SMS or Citi Mobile have a daily limit of Rs. 1000/-.
You will get a confirmation SMS on your registered mobile number which informs you of the debit in your account.
You will get a confirmation SMS on your registered mobile number which informs you of the credit in your account.
Immediate Payment Service (IMPS) is an instant, interbank (similar to NEFT) electronic Fund transfer service that can be initiated through mobile phones or online or SMS. The beneficiary details required for sending money are mobile number and MMID or Account number and IFSC code. The transaction will get declined in case any one of these two numbers is erroneous and the transaction will get reversed instantly. If funds are credited to Incorrect/unintended beneficiary, then the customer is requested to coordinate with the beneficiary bank for refund.
IMPS is a 24x7 service. IMPS transactions can be sent and received at any time and any day. There are no timing or holiday restrictions on IMPS remittances.
The funds will be returned immediately for unsuccessful transactions. There might be cases where status of the transaction cannot be determined immediately. In case of timeout transaction the beneficiary’s bank will give the credit to beneficiary on T+2 working day.
In cases where the beneficiary bank is not able to credit the account, they would return the funds to the remitter bank for refund to the customer account which usually takes 5 working days. If you have not received the funds within 5 working days, please contact us to raise a complaint.
The funds received through IMPS can be used immediately upon credit.
IMPS facility is offered by all IMPS live member banks. Click here to access an updated list of all banks offering this facility using Mobile number and MMID / Account number and IFSC code.
No. Deposit and withdrawal of money cannot be done using IMPS.
There are no charges for sending or receiving funds using IMPS.
There are no subscription charges. IMPS can be availed free of charge. SMS and GPRS charges for using the service via the mobile phone apply.
Customers can do this in two ways:
SMS: Customers need to send MMID XXXX to 52484 to generate MMIDs for their accounts. XXXX denotes the last 4 digits of your Debit Card Number.
Please note:
- For Aircel / Airtel / Vodafone / Idea customers SMS to short code service is available 52484.
- Customers on the other service providers should try the long code +919880752484.
If MMID is already generated then this will retrieve the existing MMID.
Citibank Online: : Customers can login to Citibank Online -> Select “Transfer Funds” -> “IMPS Fund Transfer” and generate an MMID for their accounts.
If MMID is already generated customers will be able to view this MMID.
Citi Mobile: Customers can login to Citi Mobile -> Select “Make Requests” -> Select “Show MMID” and generate an MMID for their accounts.
If MMID is already generated, customers will be able to view the MMID.
Customer can do this in 2 ways:
SMS: Send MMIDCANCEL <7-digit MMID> to 52484 to delete the MMID
Citibank Online: Customers can login to Citibank Online -> Select “Transfer Funds” -> “IMPS Fund Transfer” and delete MMID for their accounts.
Customers need to share the new mobile number and the existing MMID with remitters in order to receive funds. Customers can also alternately use the account number and IFSC code combination of the beneficiary to transfer funds using IMPS.
IMPS being a real-time fund transfer mechanism, there are could be network issues sometimes. We would request you to try again.
This means that the IMPS transaction was successful. You can check with your beneficiary, if he or she has received the funds. If the beneficiary has not received the funds and if your account is debited, then please wait for 24 hours for the funds to be reversed. If the funds are not reversed within 24 hours then raise a complaint with the bank.
If there were multiple debits, then your telecom operator would have tried re-sending the SMS request multiple times to us and hence it got processed. You can check with your operator or ask your beneficiary to transfer funds back.
Unified Payments Interface (UPI) is an instant payment system which is built over the IMPS infrastructure and allows you to instantly transfer money between any two parties' bank accounts using Virtual ID or account number / IFSC.
A Virtual ID is an identifier which you create and link to any of your bank accounts to make secure payments. The unique ID can be ”username@bankname” which is easy to remember.
Citibank India customers having Savings and Current accounts can register their bank accounts for UPI.
UPI provides additional benefits over IMPS such as:
- Send money via Virtual ID (no need to remember beneficiary account number / IFSC)
- Request money from others
- Make merchant payments
- Interoperability i.e. register any bank account in any UPI app for making payments
- Every transaction is “1-click 2-factor” authenticated
Presently, the limit for Citi customers is INR 1,00,000 per account per day. Per transaction limit is INR 1,00,000 as set by NPCI. The UPI limit of INR 1,00,000 is a subset of IMPS limit of INR 2,00,000 per account per day. Total no. of debit transactions allowed per day is 20.
Yes. You can now register you Citibank savings or current account on BHIM and other 3rd party UPI apps.
UPI-PIN (UPI Personal Identification Number) is a 4-6 digit pass code you enter to authorize payments on BHIM and other 3rd party UPI apps. For Citibank customers, ATM PIN of their debit card will be the UPI PIN when transacting through their Citibank account on BHIM or other UPI apps. Citibank debit card ATM PIN can be changed / reset only via Citibank Online or Citi ATMs. Any change made to UPI PIN doesn’t impact your Citibank debit card PIN.
Note: Please do not share your ATM PIN with anyone. BHIM and other 3rd party UPI apps do not store or read your ATM PIN details and your bank's customer support will never ask for it
The ATM PIN will be blocked if incorrect PIN is keyed in consecutively 3 times and will be reset automatically after 24 hours. Please remember, you will not be able to use your ATM PIN for all transactions across channels during this “24 hour” period.
Not necessarily. If the beneficiary is not live on UPI, you can still transfer funds to his account via Account number/IFSC combination, mobile number + MMID combination or his 10 digit Aadhar number considering that the beneficiary bank is live on IMPS or UPI network and the beneficiary has linked his Aadhar number to his account. If the beneficiary is registered on UPI, you can transfer funds to his account via Virtual ID as well
For sending money you require at least one of the following details:
- Virtual ID (considering the beneficiary is registered on UPI)
- Account number + IFSC combination
- Aadhar number
- Mobile number + MMID
For requesting money from others, you only require the beneficiary virtual ID.
UPI provides for real time reversals for declines and amount would be transferred back to the payer account immediately
Click here to access an updated list of all banks offering UPI.
All Citi customers will get alert notifications on their registered device for every successful transaction.
There are no charges for sending or receiving funds using UPI.
Yes. For all transactions on UPI, NPCI has set a limit of INR 100,000 per transaction. However, for all Citi customers, there is an additional limit of INR 100,000 per account per day. All these limits are for debit transactions.
UPI adheres to 2 factor authentication as per the guidelines issued by the RBI. If you lose your SIM card/mobile, the other person would still need to know your IPIN.
UPI provides for real time reversals for technical declines and amount would be transferred back to the payer account immediately
Unlike wallets, UPI is an account to account funds transfer and hence money need not be loaded into any account for initiating payments. Daily transaction of INR 100,000 per account per day for Citi customers is much more than daily limit of wallets. Wallets, unlike UPI, are not interoperable i.e. you cannot transfer money from one wallet to another. In UPI, you can register your account on 3rd party UPI apps and make payments to any savings account via virtual payment address, account number + IFSC combination, Aadhar number or mobile number + MMID combination.
Yes, one can use more than one UPI application on the same mobile and link your Citibank accounts for the purpose of transacting via UPI
You can transfer funds up to Rs.50,000 per day across Citibank Online / Citi Mobile and SMS channels using IMPS.
*If you are NOT on Aircel / Airtel / Vodafone / Idea, send the SMS to +919880752484.
Click here to view Mobile Banking Terms and conditions.