ONLINE FUNDS TRANSFER

Immediate Payment Service (IMPS) is an instant, interbank (similar to NEFT) electronic fund transfer service. Using IMPS, funds can be transferred real-time, within seconds round the clock, including Sundays and Bank Holidays. IMPS fund transfers can be initiated from Citibank Online Banking, Citi Mobile, SMS and Citi ATMs.

All Citibank domestic bank account holders who have registered mobile numbers can send and receive money using IMPS. Money can be sent via Citi Mobile, Citibank Online Banking, SMS or even Citibank ATMs.

The beneficiary details required are:

1. Beneficiary’s mobile number as registered with his/her bank
2. Beneficiary’s Mobile Money Identifier (MMID).

or

1. Beneficiary’s Account number
2. Beneficiary’s IFSC code

Mobile Money Identifier (MMID) is a random seven digit number issued by banks to their customers. If you wish to send money using IMPS, you should have the mobile number and MMID of the beneficiary (person whom you wish to send money to). If you wish to receive funds using IMPS, you should generate an MMID for your account and share this with the remitter (person whom you wish to receive money from). You can generate only one MMID per account. This can be done on Citibank Online or Citi Mobile.

All IMPS transactions using A/C No. & IFSC Code and/or Mobile No. & MMID executed through Citibank Online, Citi Mobile, SMS and/or Citibank ATMs have a combined daily limit of Rs. 2,00,000.One-time fund transfers through IMPS via SMS or Citi Mobile have a daily limit of Rs. 1000/-.

You will get a confirmation SMS on your registered mobile number which informs you of the debit in your account.

You will get a confirmation SMS on your registered mobile number which informs you of the credit in your account.

Immediate Payment Service (IMPS) is an instant, interbank (similar to NEFT) electronic Fund transfer service that can be initiated through mobile phones or online or SMS. The beneficiary details required for sending money are mobile number and MMID or Account number and IFSC code. The transaction will get declined in case any one of these two numbers is erroneous and the transaction will get reversed instantly. If funds are credited to Incorrect/unintended beneficiary, then the customer is requested to coordinate with the beneficiary bank for refund.

IMPS is a 24x7 service. IMPS transactions can be sent and received at any time and any day. There are no timing or holiday restrictions on IMPS remittances.

The funds will be returned immediately for unsuccessful transactions. There might be cases where status of the transaction cannot be determined immediately. In case of timeout transaction the beneficiary’s bank will give the credit to beneficiary on T+2 working day.

In cases where the beneficiary bank is not able to credit the account, they would return the funds to the remitter bank for refund to the customer account which usually takes 5 working days. If you have not received the funds within 5 working days, please contact us to raise a complaint.

The funds received through IMPS can be used immediately upon credit.

IMPS facility is offered by all IMPS live member banks. Click here to access an updated list of all banks offering this facility using Mobile number and MMID / Account number and IFSC code.

No. Deposit and withdrawal of money cannot be done using IMPS.

There are no charges for sending or receiving funds using IMPS.

There are no subscription charges. IMPS can be availed free of charge. SMS and GPRS charges for using the service via the mobile phone apply.

Customers can do this in two ways:

SMS: Customers need to send MMID XXXX to 52484 to generate MMIDs for their accounts. XXXX denotes the last 4 digits of your Debit Card Number.

Please note:

• For Aircel / Airtel / Vodafone / Idea customers SMS to short code service is available 52484.
• Customers on the other service providers should try the long code +919880752484.

If MMID is already generated then this will retrieve the existing MMID.

Citibank Online: : Customers can login to Citibank Online -> Select “Transfer Funds” -> “IMPS Fund Transfer” and generate an MMID for their accounts.

If MMID is already generated customers will be able to view this MMID.

Citi Mobile: Customers can login to Citi Mobile -> Select “Make Requests” -> Select “Show MMID” and generate an MMID for their accounts.

If MMID is already generated, customers will be able to view the MMID.

Customer can do this in 2 ways:

SMS: Send MMIDCANCEL <7-digit MMID> to 52484 to delete the MMID

Citibank Online: Customers can login to Citibank Online -> Select “Transfer Funds” -> “IMPS Fund Transfer” and delete MMID for their accounts.

Customers need to share the new mobile number and the existing MMID with remitters in order to receive funds. Customers can also alternately use the account number and IFSC code combination of the beneficiary to transfer funds using IMPS.

IMPS being a real-time fund transfer mechanism, there are could be network issues sometimes. We would request you to try again.

This means that the IMPS transaction was successful. You can check with your beneficiary, if he or she has received the funds. If the beneficiary has not received the funds and if your account is debited, then please wait for 24 hours for the funds to be reversed. If the funds are not reversed within 24 hours then raise a complaint with the bank.

If there were multiple debits, then your telecom operator would have tried re-sending the SMS request multiple times to us and hence it got processed. You can check with your operator or ask your beneficiary to transfer funds back.

Unified Payments Interface (UPI) is an instant payment system which is built over the IMPS infrastructure and allows you to instantly transfer money between two bank accounts using any of the two mechanisms mentioned below:

• Send money directly to a bank account using the beneficiary’s Virtual ID or their Bank Account Number & IFSC
• Request money from the Virtual ID of the payer (payer needs to approve)

A Virtual ID is an identifier which you create and link to any of your bank accounts to make secure UPI payments. The unique ID can be “username@bankname” which is easy to remember, eg. in case of Citibank, the Virtual ID may look like arun.kumar@citi or arun.kumar@citigold

Citibank India customers having Savings and Current accounts can register their bank accounts for UPI.

UPI provides additional benefits over IMPS such as:

• Send money via Virtual ID, hence no need to remember beneficiary account number / IFSC
• Request money from others
• Make merchant payments
• Interoperability i.e. register any bank account in any UPI app for making payments
• Every transaction is “1-click 2-factor” authenticated

Presently, the limit for Citi customers using UPI is INR 100,000 per account per day for debit transactions. This limit is a sub-set of the IMPS transaction limit of INR 200,000 per account per day for debit transactions. Only 10 UPI debit transactions are allowed per day.

You can use your Citibank Account to transact using UPI in the below two ways:

• By accessing the Citi Mobile App and creating your @citi OR @citigold Virtual ID
• By enrolling your Citibank savings or current account for UPI on BHIM or any 3rd Party UPI App

Yes, UPI transactions need to be authenticated using:

• Your Citi Mobile User ID and IPIN on the Citi Mobile App
• A UPI-PIN (ATM PIN in case of Citibank) on BHIM and other 3rd party Apps

UPI-PIN (UPI Personal Identification Number) is a 4-6 digit pass code you enter to authorize payments on BHIM and other 3rd party UPI apps. For Citibank customers, ATM PIN of their debit card will be the UPI PIN when transacting through their Citibank account on BHIM or other UPI apps. Citibank debit card ATM PIN can be changed / reset only via Citibank Online or Citi ATMs. Any change made to UPI PIN doesn’t impact your Citibank debit card PIN.

Note: Please do not share your ATM PIN with anyone. BHIM and other 3rd party UPI apps do not store or read your ATM PIN details and your bank's customer support will never ask for it.

The ATM PIN will be blocked if incorrect PIN is keyed in consecutively 3 times and will be reset automatically after 24 hours. Please remember, you will not be able to use your ATM PIN for all transactions across channels during this “24 hour” period.

Not necessarily. If the beneficiary is not live on UPI, you can still transfer funds to their account via Account number/IFSC combination or their mobile number + MMID combination if that beneficiary bank is live on IMPS or UPI network. If the beneficiary is registered on UPI, you can transfer funds to his account via Virtual ID as well.

For sending money, you require at least one of the following details:

• Virtual ID (if the beneficiary is registered on UPI)
• Account number + IFSC combination
• Aadhar number
• Mobile number + MMID

For requesting money from others, you only require the beneficiary virtual ID.

UPI provides for real time reversals for declines and amount would be transferred back to the payer account immediately.

Click here to access an updated list of all banks offering UPI.

All Citi customers will get SMS and Email notifications on their registered device for every successful transaction.

There are no charges for sending or receiving funds using UPI.

No.

No, UPI can only be used for domestic transactions.

UPI adheres to 2 factor authentication as per the guidelines issued by the RBI. If you lose your SIM card/mobile, the other person would still need to know your UPI-PIN/Citi Mobile IPIN.

UPI provides for real time reversals for technical declines and amount would be transferred back to the payer account immediately.

Unlike wallets, UPI is an account to account funds transfer and hence money need not be loaded into any account for initiating payments. Daily transaction of INR 100,000 per account per day for Citi customers is much more than daily limit of wallets. Wallets, unlike UPI, are not interoperable i.e. you cannot transfer money from one wallet to another. In UPI, you can register your account on 3rd party UPI apps and make payments to any savings account via virtual payment address, account number + IFSC combination, Aadhar number or mobile number + MMID combination.

Yes, one can use more than one UPI application on the same mobile and link your Citibank accounts for the purpose of transacting via UPI.

Yes, Citibank issues only 1 @citi Virtual ID for each Citi account. You can choose to enroll one or both the accounts for UPI by accessing the UPI Settings Menu from the icon at the top-right corner of the UPI home screen, selecting ‘Add another account’ and creating a new Virtual address for each of the bank account linked to your Citi Mobile User ID. If more than one account has been enabled for UPI, at the time of performing a transaction, you can choose any Virtual address to make payment from / request payment to the account linked to that Virtual Address. At the time of Virtual ID creation, only Citigold account holders are issued 2 Virtual addresses with the same identifier, one with @citi handle and another with @citigold handle.

Go to the ‘Transactions’ tab on the UPI home Screen on the Citi Mobile App and click on ‘Completed’ sub-tab to view all your UPI transactions from the last 90 days. You can also view these transactions in your bank account statement.

Yes, you can change your Citi Virtual Address by following the below steps:

Step 1: Go to UPI Settings Menu on the Citi Mobile App from icon at the top-right corner of the UPI home screen.

Step 2: Select ‘Manage Your Virtual ID’.

Step 3: In the next screen click ‘Change this Virtual ID’ displayed below the Virtual ID you wish to change.

Step 4: Choose the new Virtual ID on the next screen and confirm.

Please note: You can change a Citi Virtual Address only once during the entire lifecycle of your bank account. Once changed, your old Virtual address will be blocked from the UPI Eco-system and no transactions to and from this Virtual address will be allowed.

Yes, you can deactivate your Citi Virtual Address by following the below steps:

Step 1: Go to UPI Settings Menu on the Citi Mobile App from icon at the top-right corner of the UPI home screen.

Step 2: Select ‘Manage Your Virtual ID’.

Step 3: Turn off the green switch displayed on the right side of the Virtual ID you wish to deactivate.

Please note: Once deactivated, no transactions to and from this Virtual address will be allowed. You can re-activate this Virtual Address by turning the red switch on again. You will not be able to deactivate a re-activated Virtual ID for a period of 24 hours.

Yes, you can block any Virtual Address from which you have received a fund collect request by following the below steps:

Step 1: Go to UPI Settings Menu on the Citi Mobile App from icon at the top-right corner of the UPI home screen.

Step 2: Select ‘Manage Other Virtual IDs’.

Step 3: Turn off the green switch displayed on the right side of the Virtual ID you wish to block.

Yes, Joint Account member will be able to create their own Virtual ID by accessing Citi Mobile using separate credentials.

No, at present, BHIM UPI service is only available for bank accounts.