ONLINE FUNDS TRANSFER

Online Funds Transfer.

Online Funds Transfer.

Transfer funds online, anytime, anywhere!

Citibank allows you to electronically transfer funds online, at your convenience, to a person with an account with any bank in the country.

Online Funds Transfer

Top reasons to use Online Funds Transfer

  • It's free
  • It's quick and hassle-free
  • It can be done at the convenience of your home/workplace

Citibank offers 4 convenient modes of Online Funds Transfer

UPI

Recommended when

When you want to make instant payments without payee registration, which you can authenticate simply using your Citi Debit Card ATM PIN Or your Internet banking PIN (IPIN)

Availability

  • 24X7 – Round the clock
  • Available on Sundays and Bank holidays too

Speed of Transfer

Instant credit to Beneficiary Account within a few seconds

Transaction Service Charges

Free

Daily transaction Limit

Up to INR 100,000 / day / account for UPI Transactions (subset of IMPS limit of INR 500,000).

One-time mandates

Create standing instructions for a one-time payment to a beneficiary UPI ID

  • Up to INR 100,000 / day / account for Non-IPO UPI mandate creation (included in the UPI daily transaction limit).
  • Up to INR 500,000 / transaction for IPO mandates.
  • Up to INR 500,000 / transaction for RBI Retail Direct Scheme (RDS) mandates.

Online Dispute Resolution

Raise Disputes/Complaints for specific UPI transactions and a get a quick resolution. Available under ‘Transaction History’ tab of BHIM UPI on Citi Mobile app.

Channels

  • Citi Mobile App
  • Bharat Interface for Money (BHIM) UPI App.
  • Other bank's / 3rd Party PSP BHIM UPI App.

Beneficiary Details required

Funds can be transferred to the beneficiary basis

  • Either Virtual Payment Address (VPA); or
  • Bank Account No. and IFS Code

Please note:

  • Use your IPIN to login to Citi Mobile App and transact using the UPI feature.
  • Use your Citi Debit Card ATM PIN to authenticate all UPI transactions on BHIM or 3rd Party UPI Apps.
  • All UPI compatible Apps can be downloaded from Google Play Store / App Store.
IMPS

Recommended when

When you want to transfer funds immediately at any time of the day

Availability

24X7 – Round the clock Available on Sundays and Bank holidays too

Speed of Transfer

Instant credit to Beneficiary Account within a few seconds

Transaction Service Charges

Free

Channels

Fund transfer can be initiated from

  • Citibank Online
  • Citi Mobile
  • Citi ATMs

Beneficiary Details required

Funds can be transferred to the beneficiary basis their Bank Account No. and IFS Code

Daily transaction Limit

Upto INR 5,00,000

NEFT

Recommended when

When fund transfer is scheduled, planned and/or when you wish to place a standing instruction

Availability

  • Available 24x7

Speed of Transfer

  • Credit to Beneficiary account in batches

Transaction Service Charges

Free

Daily transaction Limit

Daily Transaction Limit [Subset of overall daily limit]
Monday to Friday and working Saturdays (1st, 3rd and 5th Saturdays are working):
  • 8 am to 7 pm (Normal daily limits apply)
     - Citibank Online- INR 75 Lacs for    Citigold Private Client & Citigold    customers;
       INR 25 Lacs for others;
     - Mobile Banking- INR 25 Lacs for    Citigold Private Client & Citigold    customers;
       INR 15 Lacs for others;
  • 7 pm to 8 am (next working day)- INR 3 Lacs (Combined limit for NEFT and RTGS)
Sundays and Bank Holidays: For the entire duration of the non-working period- INR 3 Lacs (Combined limit for NEFT and RTGS)

Channels

Fund transfer can be initiated from

  • Citibank Online
  • Citi Mobile (up to INR 25 Lacs for Citigold Private Client& Citigold customers;      INR 15 Lacs for others)
  • Citibank Branches

Beneficiary Details required

Funds can be transferred to the beneficiary basis their Bank Account No. and IFS Code

RTGS

Recommended when

When you want to transfer funds of higher value with minimum delay

Availability

  • The Service available 24x7. However RTGS transfers initiated between midnight and 4 AM will be processed after 4 AM

Speed of Transfer

  • Credit to Beneficiary account in batches

Transaction Service Charges

Free

Daily transaction Limit

Daily Transaction Limit [Subset of overall daily limit]
Monday to Friday and working Saturdays (1st, 3rd and 5th Saturdays are working):
  • 8 am to 7 pm (Normal daily limits apply)
     - Citibank Online- INR 75 Lacs for    Citigold Private Client & Citigold    customers;
       INR 25 Lacs for others;
     - Mobile Banking- INR 25 Lacs for    Citigold Private Client & Citigold    customers;
       INR 15 Lacs for others;
  • 7 pm to 8 am (next working day)- INR 3 Lacs (Combined limit for NEFT and RTGS)
Sundays and Bank Holidays: For the entire duration of the non-working period- INR 3 Lacs (Combined limit for NEFT and RTGS)

Channels

Fund transfer can be initiated from

  • Citibank Online
  • Citi Mobile (up to INR 25 Lacs for Citigold Private Client& Citigold customers;      INR 15 Lacs for others)
  • Citibank Branches

Beneficiary Details required

Funds can be transferred to the beneficiary basis their Bank Account No. and IFS Code

Benefits & Features

UPI:

Unified Payments Interface (UPI) domestic fund transfer service allows customers to instantly transfer funds or request funds from others via mobile phone, by using their bank’s BHIM UPI enabled banking App / using their bank registered mobile number and any 3rd Party BHIM UPI App. This service is available 24x7, including bank holidays. Features of UPI include:

  • Transfer funds via Virtual Payment Address (VPA) thus eliminating the need to remember beneficiary account number and IFS Code.
  • Request funds from others and authorize all incoming fund collect requests to your @citi & @citigold Virtual ID using your Citi Mobile IPIN.
  • Register your Citibank savings / current account on 3rd Party BHIM UPI Apps and request funds from others and authorize all incoming fund collect requests to these Virtual IDs using your Citi Debit Card ATM PIN.
  • Transact 24x7 with immediate confirmation of transaction.
  • Authorize merchant payments.
  • The maximum limit for UPI is Rs. 1,00,000 per account per day (Subset of IMPS limit of INR 5,00,000). Rs.2,00,000 per transaction is allowed for specific verified merchants, Rs. 5,00,000 per transaction is allowed for UPI IPO and RDS transactions.
  • Based on 2 factor authentication, thus making each transaction compliant with regulatory guidelines.
  • No need to remember multiple PINs. UPI works with your existing Citi Mobile IPIN on the Citi Mobile App or existing Citi Debit Card ATM PIN on 3rd Party BHIM UPI Apps.
  • Create standing instructions for a one-time payment to a beneficiary UPI ID by approving a UPI mandate Creation request.
  • Online dispute resolution of specific UPI transactions for quick resolution.

IMPS:

  • Immediate Payment Service (IMPS) fund transfer service allows customers to instantly transfer money online 24x7, including bank holidays, with immediate confirmation of transaction.
  • IMPS can be used to receive or transfer funds using beneficiary account number and branch IFSC code.
  • The maximum limit for IMPS is INR 5,00,000 per day.
  • IMPS facility is available only for IMPS live member banks. Click here to view the list of IMPS live member banks.

NEFT:

National Electronic Funds Transfer (NEFT) is a payment utility that allows Citi customers to transfer funds from their Citibank accounts to their own or any other individual having an account with any other bank in the country which is a part of the NEFT network.

  • NEFT can be done online without visiting your bank branch.
  • It is a cost effective way of electronically transferring funds.
  • There is no minimum or maximum limit on the amount of funds that can be transferred.
  • It is not restricted to any particular geographical area within India, given that a bank branch should be NEFT enabled. (All Citibank branches are NEFT enabled).

RTGS:

Real Time Gross Settlement (RTGS) is a funds transfer utility that allows Citibank customers to transfer funds to their own or other bank accounts promptly. The minimum amount for an RTGS funds transfer is Rs2,00,000.

  • Funds transfer via RTG happens in real time.
  • RTGS is generally used for transfer of large amounts. The minimum amount to carry out RTGS transfer is Rs2,00,000.
  • The Service available 24x7. However RTGS transfers initiated between midnight and 4 AM will be processed after 4 AM.
Getting Started

UPI

Before you can perform a UPI Transaction for the first time using your Citibank Savings or Current Account, you are required to enroll your Citibank Account to the UPI eco-system by creating a Virtual ID linked to this Account:

To set up your Citi Mobile App for using UPI:

  1. Download the latest version the Citi Mobile App from the App store / Google Play
  2. Login in to the Citi Mobile App using your Citibank Online User ID and IPIN and perform the OTP validation
  3. On the account summary screen, select ‘Transact using UPI’ in the ‘Transfer Funds’ feature OR Select ‘Transact using UPI’ in the ‘Payments & Transfer’ Menu in the sidebar
  4. Select the Citibank Account you want to enroll for BHIM UPI
  5. Choose a Citi Virtual ID (subject to availability) and you are ready to start transacting using BHIM UPI on Citi Mobile!

To enroll your Citibank Account on the BHIM UPI App:

  1. Login in to the BHIM UPI App using the 4 digit App PIN
  2. After OTP validation, select Citibank from the list of banks displayed on the App
  3. Choose the Citibank Account you wish to enroll for UPI
  4. You will be automatically-issued a default Virtual ID <Your registered mobile number>@upi and you can start using this immediately on the BHIM UPI App

IMPS

If you are making an IMPS fund transfer for the first time, you will be required to register the beneficiary / payee.

  1. Login to Citibank Online and provide the details of the beneficiary's account number and IFSC code.
  2. Citibank will send you a one-time use six digit OTP (One Time Password) to the mobile number as updated on your account with us.
  3. Use this OTP to authorize your payee registration.

NEFT / RTGS

If you are making a fund transfer for the first time, you will be required to register the beneficiary / payee.

  1. Login to Citibank Online.
  2. Provide details of the destination account number, city and the amount to transfer. For NEFT / RTGS transfers provide details of the beneficiary bank, branch and location or alternatively provide the IFSC code, to identify the destination branch.
  3. Citibank will send you a one-time use six digit OTP (One Time Password) to the mobile number as updated on your account with us.
  4. Use this OTP to authorise your payee registration.
How to Transfer

UPI

UPI on Citi Mobile App

For Sending Money to A Virtual ID via UPI on Citi Mobile App:

  • Step 1: Set up UPI on the Citi Mobile App as described in the ‘Getting Started’ Section
  • Step 2: For making a transaction you can access UPI on Citi Mobile using any of the below three methods
    • From the UPI Icon displayed in Sidebar OR.
    • Select Transact using UPI’ in the ‘Payments & Transfer’ Menu in the sidebar OR.
    • Select ‘Transact using UPI’ under the ‘Transfer Funds’ feature in the Account Summary.
  • Step 3: Provide the Beneficiary Virtual ID, the Amount and the Remarks in the relevant fields.
  • Note: On the Send Money Page, your default Citi Virtual ID will be pre-populated as the sender Virtual ID.
    In-case you have more than one Citi Virtual IDs you can change the sender ID by clicking on the field and selecting the Virtual ID to pay from.
  • Step 4: Check the information provided by you on the pre-confirmation screen and confirm to complete the transaction.

For Sending Money to an Account Number and IFSC via UPI on the Citi Mobile App:

  • Step 1: Click on the ‘Account Number and IFSC’ tab on the ‘Send Money’ Screen.
  • Step 2. Provide the Beneficiary Virtual ID, the Amount and the Remarks in the relevant fields.
  • Note: On the Send Money Page, your default Citi Virtual ID will be pre-populated as the sender Virtual ID.
    In-case you have more than one Citi Virtual IDs you can change the sender ID by clicking on the field and selecting the Virtual ID to pay from.
  • Step 3: Check the information provided by you on the pre-confirmation screen and confirm to complete the transaction.

For Requesting Money from a Virtual ID via UPI on the Citi Mobile App:

  • Step 1: Click on the ‘Request Money’ tab.
  • Step 2. Provide the Remitter Virtual ID, the Amount and the Remarks n the relevant fields.
  • Note: On the Request Money Page, your default Citi Virtual ID will be pre-populated as the requester Virtual ID. In-case you have more than one Citi Virtual IDs you can change the requester ID by clicking on the field and selecting the Virtual ID to pay from.
  • Step 3: Check the information provided by you on the pre-confirmation screen and confirm to Send the Collect Money Request.
  • Step 4: The remitter will need to login to the App on which the Virtual ID they shared with you was created and approve the Collect Money Request sent from your Citi Virtual ID.

UPI on BHIM app

For initiating UPI payments for the 1st time:

  • Step 1: Enroll your Citibank Account to the BHIM UPI App as mentioned under the ‘Getting Started’ Section.
  • Step 2: Open the BHIM UPI App and login using the BHIM App passcode.
  • Step 3: Select Citibank as the preferred bank.
  • Step 4: Choose the Citibank account linked to your registered mobile number, and create a VPA of your choice (subject to availability).
  • Step 5: Choose “Send “option for transferring funds to beneficiary using the following options.
  1. Virtual Payment Address.
  2. Account Number / IFS Code.
  3. Aadhar Number.
  • Step 6: Fill out all the necessary details and press “Pay” and use ATM PIN to authorize your payment.
  • Step 7: Your payment will be done instantly and a confirmation message will be sent to the beneficiary.

For initiating Scan & Pay:

  • Step 1: Choose “Scan & Pay” option to open QR code scanner.
  • Step 2: Scan the beneficiary QR code.
  • Step 3: The app will read the details in QR code automatically. It will also take you to the payments page directly after successful QR code scan.
  • Step 4: Enter the amount and remarks (optional) here and press “Pay”.
  • Step 5: To authorize the payment please enter the ATM PIN.
  • Step 6: Your payment will be done instantly and a confirmation message will be sent to the beneficiary.

For Requesting money from others:

  • Step 1: Choose “Request” option to initiate collect request from others.
  • Step 2: Enter the beneficiary VPA.
  • Step 3: Enter the amount and remarks (optional) here and press “Submit”.
  • Step 4: The remitter/payer would get a notification, and he/she can accept or reject the payment.

Approving a UPI mandate for an IPO (Initial Public Offering) on the Citi Mobile App:

  • Step 1: Click on the ‘Transaction’ tab.
  • Step 2. In the ‘Pending’ sub-tab, look for the mandate creation request received from the beneficiary.
  • Step 3: Check the information provided by the beneficiary and click on ‘Approve’ to create the mandate.
  • Note:
  • 1. Please provide your Citi UPI ID to your broker / bank branch at the time of applying for an IPO to use the mandate facility on the Citi Mobile App. Citi Mobile may only be used for approving IPO mandate creation requests.
  • 2. The UPI ID created on any 3rd Party UPI App may be used for creating and approving IPO mandates as well as non-IPO mandates.
  • 3. Once a mandate is created, the requested funds will be earmarked in your account and will be paid to the beneficiary automatically based on the receipt of the mandate execution request.

IMPS Fund Transfer

Step 1

Add a Payee on Citibank Online

Login to Citibank Online and add a payee for IMPS Fund Transfers using your Account number and IFSC.

Please note that your existing Fund Transfer payees whose banks are participating in IMPS via Account number and IFSC code will automatically be eligible for IMPS transactions.

Step 2

Transfer Funds to the Payee

Using Citi Mobile:

- In sidebar, under ‘Payments and Transfers’ choose ‘To Other Bank Account’.

- On the next screen, choose your account and press ‘Please Select Beneficiary’.

- On the next screen choose IMPS (Only if amount is less than INR 5,00,000).

- Select the beneficiary.

- Enter the amount and press confirm.

Using Citibank Online

- Click on the ‘Banking’ tab.

- Select ‘Transfer Funds’ from the sidebar.

- Click on the ‘To Other Bank Account’ sub-tab.

- Click on ‘Make Payment Now’ in front of the payee you want to transfer to.

- Select ‘Immediate Transfer (IMPS)’.

- Choose the account you wish to pay from, input the amount, choose remarks (if any) and press ‘Continue’

- Accept the T&Cs and press ‘ Confirm’.

Receive Funds

You just need to share you Citibank Account number and IFS Code with the remitter. They can use it to transfer funds via IMPS.

NEFT / RTGS

  • If you are making a fund transfer for the first time, you will be required to register the beneficiary/payee.
  • Login to Citibank Online.
  • Provide details of the destination account number, city and the amount to transfer. For NEFT / RTGS transfers provide details of the beneficiary bank, branch and location or alternatively provide the IFSC code, to identify the destination branch.
  • Citibank will send you a one-time use six digit OTP (One Time Password) to the mobile number as updated on your account with us.
  • Use this OTP to authorise your payee registration and complete the transaction.
  • For transfers within Citibank you can also register a Standing instruction for making the transfers at regular intervals automatically. Also set up a Standing instruction if you would want this payment to be executed automatically at regular intervals.
Faqs

Yes, there are daily limits on transfer of funds from a Citibank account through Citibank Online. Individual Citigold bank account holders having individual savings account can transfer funds upto a maximum of Rs.50 Lakhs per day. All other bank account holders can transfer upto a maximum of Rs.15 Lakhs per day.


The above limit is applicable for the following transactions:

  1. Transfer to any Citibank Account
  2. Payment to a Citibank Credit Card
  3. Transfer to any other bank through NEFT, RTGS and IMPS
  4. Issuance of Demand drafts
  5. Share transfer (value computed based on the closing price of the last trading day)

In addition the following combined limit exists for NEFT and RTGS:

  1. 7 PM to 8 AM (next working day) – Rs.3 Lacs
  2. Sundays and Bank Holidays: For the entire duration of the non-working period – Rs.3 Lacs

The RTGS system is primarily meant for large value transactions. The minimum amount to be remitted through RTGS is Rs.2 Lakh. There is no upper ceiling for RTGS transactions.

Under normal circumstances the beneficiary branches are expected to receive the funds in real time as soon as funds are transferred by the remitting bank. The beneficiary bank has to credit the beneficiary's account within two hours of receiving the Funds Transfer message.

Immediate Payment Service (IMPS) is an instant, interbank (similar to NEFT) electronic fund transfer service. Using IMPS, funds can be transferred real-time, within seconds round the clock, including Sundays and Bank Holidays. IMPS fund transfers can be initiated from Citibank Online Banking, Citi Mobile and Citi ATMs.

All Citibank domestic bank account holders who have registered mobile numbers can send and receive money using IMPS. Money can be sent via Citi Mobile, Citibank Online Banking or even Citibank ATMs.

Beneficiary’s Account number and IFS Code of the Beneficiary’s Bank are required for IMPS funds transfer.

All IMPS transactions using A/C No. & IFSC Code executed through Citibank Online, Citi Mobile and/or Citibank ATMs have a combined daily limit of INR 5,00,000.

You will get a confirmation SMS on your registered mobile number which informs you of the debit in your account.

You will get a confirmation SMS on your registered mobile number which informs you of the credit in your account.

Immediate Payment Service (IMPS) is an instant, interbank (similar to NEFT) electronic fund transfer service that can be initiated through mobile phones or online. The beneficiary details required for sending money are Account number and IFSC code and the transaction will get declined in case any one of these two identifiers is erroneous. If funds are credited to incorrect / unintended beneficiary, then the customer is requested to co-ordinate with the beneficiary bank for refund.

IMPS is a 24x7 service. IMPS transactions can be sent and received at any time and any day. There are no timing or holiday restrictions on IMPS remittances.

The funds will be returned immediately for unsuccessful transactions. There might be cases where status of the transaction cannot be determined immediately. In case of timeout transaction the beneficiary’s bank will give the credit to beneficiary on T+2 working day.

In cases where the beneficiary bank is not able to credit the account, they would return the funds to the remitter bank for refund to the customer account which usually takes 5 working days. If you have not received the funds within 5 working days, please contact us to raise a complaint.

The funds received through IMPS can be used immediately upon credit.

IMPS facility is offered by all IMPS live member banks. Click here to access an updated list of all banks offering this facility.

No. Deposit and withdrawal of money cannot be done using IMPS.

There are no charges for sending or receiving funds using IMPS.

There are no subscription charges. IMPS can be availed free of charge. SMS and GPRS charges for using the service via the mobile phone apply.

IMPS being a real-time fund transfer mechanism, there are could be network issues sometimes. We would request you to try again.

This means that the IMPS transaction was successful. You can check with your beneficiary, if he or she has received the funds. If the beneficiary has not received the funds and if your account is debited, then please wait for 24 hours for the funds to be reversed. If the funds are not reversed within 24 hours then raise a complaint with the bank.

On Citibank online, an additional feature is available with the name ‘Payee Check’ in the left menu of the banking tab. Customer can click on the option and enter the beneficiary account number and IFSC as required on the page. On clicking ‘Check Payee’, the beneficiary name will be displayed.

The name of the beneficiary is received from the beneficiary bank basis the account number and IFSC which is routed through NPCI.

Customer can only perform the beneficiary name check 5 times a day from each of his accounts.

No, Payee Check is an independent feature and has no connection with the fund transfer. The fund transfer is dependent on the beneficiary account number and IFSC entered during Payee addition.

The feature will be dependent on the beneficiary’s bank. Only in case the bank is live with the Name Check feature on IMPS with NPCI, the name will be displayed.

Unified Payments Interface (UPI) is an instant payment system which is built over the IMPS infrastructure and allows you to instantly transfer money between two bank accounts using any of the two mechanisms mentioned below:

  • Send money directly to a bank account using the beneficiary’s Virtual ID or their Bank Account Number & IFSC
  • Request money from the Virtual ID of the payer (payer needs to approve)

A Virtual ID is an identifier which you create and link to any of your bank accounts to make secure UPI payments. The unique ID can be “username@bankname” which is easy to remember, eg. in case of Citibank, the Virtual ID may look like arun.kumar@citi or arun.kumar@citigold

Citibank India customers having Savings and Current accounts can register their bank accounts for UPI.

UPI provides additional benefits over IMPS such as:

  • Send money via Virtual ID, hence no need to remember beneficiary account number / IFSC
  • Request money from others
  • Make merchant payments
  • Interoperability i.e. register any bank account in any UPI app for making payments
  • Every transaction is “1-click 2-factor” authenticated

Presently, the limit for Citi customers using UPI is INR 100,000 per account per day for debit transactions. This limit is a sub-set of the IMPS transaction limit of INR 5,00,000 per account per day for debit transactions. Only 10 debit and 200 credit transactions are allowed per account per day. Credit limits are subject to changes at NPCI.

You can use your Citibank Account to transact using UPI in the below two ways:


  • By accessing the Citi Mobile App and creating your @citi OR @citigold Virtual ID
  • By enrolling your Citibank savings or current account for UPI on BHIM or any 3rd Party UPI App

Yes, UPI transactions need to be authenticated using:


  • Your Citi Mobile User ID and IPIN on the Citi Mobile App
  • A UPI-PIN (ATM PIN in case of Citibank) on BHIM and other 3rd party Apps

UPI-PIN (UPI Personal Identification Number) is a 4-6 digit pass code you enter to authorize payments on BHIM and other 3rd party UPI apps. For Citibank customers, ATM PIN of their debit card will be the UPI PIN when transacting through their Citibank account on BHIM or other UPI apps. Citibank debit card ATM PIN can be changed / reset only via Citibank Online or Citi ATMs. Any change made to UPI PIN doesn’t impact your Citibank debit card PIN.

Note: Please do not share your ATM PIN with anyone. BHIM and other 3rd party UPI apps do not store or read your ATM PIN details and your bank's customer support will never ask for it.

The ATM PIN will be blocked if incorrect PIN is keyed in consecutively 3 times and will be reset automatically after 24 hours. Please remember, you will not be able to use your ATM PIN for all transactions across channels during this “24 hour” period.

Not necessarily. If the beneficiary is not live on UPI, you can still transfer funds to their account via Account number/IFSC combination or their mobile number + MMID combination if that beneficiary bank is live on IMPS or UPI network. If the beneficiary is registered on UPI, you can transfer funds to his account via Virtual ID as well.

For sending money, you require at least one of the following details:

  • Virtual ID (if the beneficiary is registered on UPI)
  • Account number + IFSC combination
  • Aadhar number
  • Mobile number + MMID

For requesting money from others, you only require the beneficiary virtual ID.

UPI provides for real time reversals for declines and amount would be transferred back to the payer account immediately.

Click here to access an updated list of all banks offering UPI.

All Citi customers will get SMS and Email notifications on their registered device for every successful transaction.

There are no charges for sending or receiving funds using UPI.

No, UPI can only be used for domestic transactions.

UPI adheres to 2 factor authentication as per the guidelines issued by the RBI. If you lose your SIM card/mobile, the other person would still need to know your UPI-PIN/Citi Mobile IPIN.

UPI provides for real time reversals for technical declines and amount would be transferred back to the payer account immediately.

Unlike wallets, UPI is an account to account funds transfer and hence money need not be loaded into any account for initiating payments. Daily transaction of INR 100,000 per account per day for Citi customers is much more than daily limit of wallets. Wallets, unlike UPI, are not interoperable i.e. you cannot transfer money from one wallet to another. In UPI, you can register your account on 3rd party UPI apps and make payments to any savings account via virtual payment address, account number + IFSC combination, Aadhar number or mobile number + MMID combination.

Yes, one can use more than one UPI application on the same mobile and link your Citibank accounts for the purpose of transacting via UPI.

Yes, Citibank issues only 1 @citi Virtual ID for each Citi account. You can choose to enroll one or both the accounts for UPI by accessing the UPI Settings Menu from the icon at the top-right corner of the UPI home screen, selecting ‘Add another account’ and creating a new Virtual address for each of the bank account linked to your Citi Mobile User ID. If more than one account has been enabled for UPI, at the time of performing a transaction, you can choose any Virtual address to make payment from / request payment to the account linked to that Virtual Address. At the time of Virtual ID creation, only Citigold account holders are issued 2 Virtual addresses with the same identifier, one with @citi handle and another with @citigold handle.

Go to BHIM UPI section on the Citi Mobile App and click on ‘Transaction History’ to view all your UPI transactions of past 90 days. You can also view these transactions in your bank account statement.

Yes, you can change your Citi Virtual Address by following the below steps:

Step 1: Go to UPI Settings Menu on the Citi Mobile App from icon at the top-right corner of the UPI home screen.

Step 2: Select ‘Manage Your Virtual ID’.

Step 3: In the next screen click ‘Change this Virtual ID’ displayed below the Virtual ID you wish to change.

Step 4: Choose the new Virtual ID on the next screen and confirm.

Please note: You can change a Citi Virtual Address only once during the entire lifecycle of your bank account. Once changed, your old Virtual address will be blocked from the UPI Eco-system and no transactions to and from this Virtual address will be allowed.

Yes, you can deactivate your Citi Virtual Address by following the below steps:

Step 1: Go to UPI Settings Menu on the Citi Mobile App from icon at the top-right corner of the UPI home screen.

Step 2: Select ‘Manage Your Virtual ID’.

Step 3: Turn off the green switch displayed on the right side of the Virtual ID you wish to deactivate.

Please note: Once deactivated, no transactions to and from this Virtual address will be allowed. You can re-activate this Virtual Address by turning the red switch on again. You will not be able to deactivate a re-activated Virtual ID for a period of 24 hours.

Yes, you can block any Virtual Address from which you have received a fund collect request by following the below steps:

Step 1: Go to UPI Settings Menu on the Citi Mobile App from icon at the top-right corner of the UPI home screen.

Step 2: Select ‘Manage Other Virtual IDs’.

Step 3: Turn off the green switch displayed on the right side of the Virtual ID you wish to block.

Yes, Joint Account member will be able to create their own Virtual ID by accessing Citi Mobile using separate credentials.

No, at present, BHIM UPI service is only available for bank accounts.

A UPI mandate allows authorization of a one-time payment to be debited in the future. The customer may authorize a mandate using IPIN (Citi Mobile) / ATM PIN (3rd Party UPI App) and the amount will get earmarked in customer’s account.

Presently, UPI mandates only support “one-time” payments by earmarking the amount to be paid to / requested by the beneficiary.

UPI mandate creation process will be an online process and customer should authorize the mandate using his/her IPIN / ATM PIN on the UPI application. The UPI mandate will be created immediately after authorization.

Note: Please do not share your ATM PIN with anyone. BHIM and other third party UPI apps do not store or read your ATM PIN details and your bank's customer support will never ask for it.

Yes, a UPI mandate can be created & processed instantly.

In case the mandate request is not approved / authorized, it will expire (on the date of expiry) and the mandate will not be created.

Currently the maximum period allowed for mandate creation is 90 days.

Currently the maximum limit for UPI mandate is INR 100,000, which is a part of the customer’s daily UPI limit. Only for mandates created for participating in IPOs and RDS, a transaction limit of INR 500,000 per transaction is applicable.

Yes, the bank will inform the customer on the earmarked amount via an SMS and an Email.

No, UPI mandates may only be created against a UPI ID.

Yes, a UPI mandate may be created by scanning the mandate creation QR Code provided by the beneficiary and approving the mandate creation using your IPIN / APIN. This will earmark funds in your account and the beneficiary will be notified immediately about the mandate creation.

The status of UPI mandate may be viewed under the ‘Active mandates’ section of any UPI App.

No, registering your account for UPI is mandatory for creating a UPI mandate.

In case the customer changes / disables the UPI ID after creating the UPI mandate, the mandate will be executed against the old UPI ID, which was used at the time of mandate creation.

The UPI application will not allow the customer to de-register from the App in case there are any active mandates.

In case of insufficient balance in your account, the transaction will be declined by the bank and no mandate will be created.

Presently, there are no charges for UPI mandate creation.

Yes, any number of UPI mandates may be created on a single UPI ID.

In case the UPI mandate expires, the amount earmarked by the bank at the time of mandate creation will be unblocked at an immediate effect.

You can only revoke a P2P (peer-to-peer) mandate. For revoking any mandate created to pay a merchant / IPO, please contact the respective merchant for initiating the revocation. Funds can only be unblocked in your account once the merchant / IPO entity confirms revocation.

In case of a successful revoke, the earmarked amount will be immediately unblocked by Citibank.

The funds of the customer will be unblocked in case the mandate is revoked or in case the mandate is executed for any amount less than the total earmarked amount (in this case the residual amount shall be unblocked). Also in case of non-execution of the mandate between the start date and the end date, the amount will be unblocked.

Execution of a mandate is the process of debiting the customer’s account and crediting the beneficiary’s account as per the rules specified at the time of mandate creation.

mandate can be executed by the beneficiary at any time during the mandate validity period as specified during the mandate creation.

Yes, even if the customer deletes the UPI App, the mandate will be executed between the execution timeline.

The daily limit for UPI is Rs. 100,000. However, for specific verified merchants and IPO transactions, a customer can transfer upto Rs. 200,000 per transaction.

Yes customers transferring on UPI for the first time or using Citi Mobile application for the first time, can only transact upto Rs 5000. Post the first successful transaction, the customer will be in a cool-off period of 24 hours.

A cool-off period is the duration of 24 hours which starts after the first successful transaction. The customer is allowed to transact for a cumulative amount of upto Rs. 5000 including the first transaction. Transactions above the cumulative limit of Rs. 5000 will be declined during the 24 hours cool-off.

Post completion of your transaction, status can be checked in the UPI app which was used for transfer of funds. In case of Citi Mobile app it will be available in the ‘Transaction History’ section.

The status of the transaction can be viewed under the Transaction History section of UPI app used for transacting.

UPI credits are instant. Sometimes this takes longer than intended. The latest status of the transaction will be auto updated and will be available under the ‘Transaction History’ tab. You may also choose to raise a dispute on the UPI app if deemed necessary.

In case of failures, money will be refunded back to your account. Sometimes this takes longer than intended. If you do not receive the refund within 24 hours, you can raise a dispute on Citi Mobile app via the ODR facility.

Online Dispute Resolution (ODR) is a facility given to customers to raise disputes for UPI transactions and track their status to closure.

Yes. You can raise a dispute on Citi Mobile app by following the below steps:

Step 1: Login to Citi Mobile app and go to ‘BHIM UPI’ section.

Step 2: Click on the ‘Transaction History’ sub-tab to view all your UPI transactions of last 90 days.

Step 3: Select the transaction and click ‘Raise Dispute’.

Step 4: Choose the reason/option for raising a dispute on the next screen and confirm.

Please note: You can track the current status of the dispute raised under the ‘Transaction History’ tab and the status is auto-updated once the dispute is resolved. The status of dispute will be updated on the app based on the response/confirmation from NPCI.Online dispute can be raised for transactions performed in the last 60 days.

Dispute can be raised in the following scenarios:

  • Transaction is showing as successful, but the beneficiary account is not credited.
  • Transaction is successful but the merchant did not render goods/service.
  • Transaction failed but the amount deducted is not yet reversed.
  • Transaction is cancelled or a refund has been requested but the credit is not yet received.

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Disclaimers

You can transfer up to INR 5,00,000 per day across Citibank Online / Citi Mobile using IMPS.

Click here to view Mobile Banking Terms and conditions.