For Resident Indians and NRIs - Privacy for Consumers at Citi
Our goal is to maintain your trust and confidence while handling personal information about you.
You have Choices
As a Citi customer, you have the opportunity to make choices about how personal information about you may be shared. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services, that help you meet your financial needs and objectives.
If you are, or will be, a resident of the U.S. State of California, you have certain rights with respect to your Personal Information under the California Privacy Rights Act ("CPRA") as of January 1, 2023. For more information about what this means to you, please click here.
To access your rights under CPRA, please call U.S. +1-833-981-0270 or click here CPRA non-US Request to print a form and mail to us.
Security of Personal Information
The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
Citi Online Privacy Statement
Our Online Privacy Statement does not cover information you provide to the websites we advertise on and may link to. We encourage you to read the privacy policies on these sites.
Our Online Privacy Statement describes below how we may collect, use and share information you provide when you visit this website, receive our emails or interact with advertisements we have on third-party websites.
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We collect two types of online information: Non-Personal and Personal.
When you visit our site, we collect the IP address of the device you use to connect to the Internet. In addition, we gather information such as what browser and which version of it you're using, the type of operating system you have, and which site you came from. This information helps us provide an online experience that matches your device.
It's important to note that cookies and pixel tags do not capture any information that can personally identify you. The information they gather helps us improve your online experience and may include:
We may also supplement the information we collect with information we receive from other companies. For example, we may use marketing segments developed by us or other companies to customize certain services to your local area and provide relevant Citi offers tailored to you.
In addition to the information described in the previous section, we may also gather personal information that you provide to us such as your name, address, phone number, and email. Collecting this personal information enables us to offer you online experiences that help you with your financial needs. For example, we collect personal information when you are:
If you've enrolled in Citi services, such as online bill payment, we collect personal information about your transactions, and how you interact with third parties such as those you pay like a utility company or phone company. Collecting this information enables us to provide you these services. You can refer to the Terms and conditions for your account or service to learn how your information is collected and used.
If we have personal information from you, or information that's publicly available from other sources, we may use it in combination with the information that Citi has collected online. We can use this information to better tailor and personalize our service and marketing communications with you, both online and offline.
The personal information you provide online is held by the Citi business that maintains your account or is processing your application for a new product or service. You can access and/or change information in connection with your account or application by logging on to your account online or telephoning customer service.
Citi uses the information we collect about and from you to manage our business and to offer an enhanced, personalized online experience on our site and third-party websites.
The information we collect allows us to:
Companies we work with place and track advertisements on third-party websites.
Like most advertisers, we place advertisements where we think they will be most relevant to customers. We place advertisements by developing and using our own marketing segments that may combine online and offline information about our current and prospective customers. In addition, we may use marketing segments provided by online publishers and network advertising companies.
Network advertising companies that provide these services have their own privacy policies and are not subject to our Online Privacy Statement. Many of these companies provide ways to avoid targeted advertising provided by, or thru, them.
It's important to note that the information we use about you helps us provide you with products, services and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online.
You can control whether to accept cookies or not. If you decide to not accept cookies, some features and services on our site may not work properly because we may not be able to recognize and associate you with your Citi account(s). In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.
If you would prefer not to accept cookies, you can:
Notice of changes
This policy was last modified in Sep, 2011.
citibank.com/india and citinri.com is managed by Citibank India and enable online access to account information and transaction services for clients of Citibank India. In addition, citibank.com/india, citinri.com and asia.citi.com accepts applications for Citibank India. This disclosure does not address how information is handled by or the policy of any other affiliate or third party site that may be linked to these sites.
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If a Customer does not wish to receive any marketing material / information from us, they can contact us to remove their name from our list.
Customers can contact us by writing to us at the mailing address given below:
Citibank N.A., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.