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For Immediate Release
Citigroup Inc. (NYSE: C)
February 15, 2017

Citi India Extends Live Chat Services for Customers

Mumbai: Citi today announced the launch of instant chat services for customers logged in to Citibank Online (CBOL) in India. The real-time chat facility focuses on resolving queries instantly, in a safe environment, across cards, domestic and non-resident accounts, and loans, for clients as they transact online.

"The live chat functionality will transform the post login experience of our customers as they will be able to instantly connect with our service team while they bank on our secure site. The chat facility will address the customer’s need for help or clarification while logged into CBOL," said Kartik Kaushik, Country Business Manager, Global Consumer Bank, Citi India.

CBOL also features a regular chat facility for generic query resolutions. This was introduced to support non-account centric queries, such as requests for product features, branch locations and log-in assistance, amongst others. India is the first country in Asia Pacific within the Citi network, which spans 12 countries in the region, to launch the generic chat capabilities.

"The new chat facility does not require additional verification for the customer once logged in and authenticated. This feature, coupled with the recently launched voice biometrics authentication solution for CitiPhone, will transform the service paradigm for our customers. We believe these two chat options support digital penetration as online users can have a deeper engagement with the bank," said Anand Chopra, Head of Operations & Technology, Citi South Asia.

After logging in to CBOL, a customer who would like to use the post-login chat facility will need to click on the chat icon under the 'your queries' tab. An authentication OTP will be sent to the customer’s registered mobile number. Within a minute, a CitiPhone Officer can chat with the customer to help him or her navigate and transact on CBOL. The service will be available from 9.00 am to 9.00 pm.

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi |
Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

About Citi India:

Committed to India for over 110 years, Citi takes pride in being a premier locally embedded financial institution, backed by an unmatched global network. Citi is an employer of choice in India offering consumers and institutions a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, brokerage, treasury and trade services, securities and fund services and wealth management. In line with our commitment to make a positive difference in the communities we work, Citi India's citizenship program targets its strategic efforts in the priority areas of Financial Capability & Asset Building, Microfinance, Enterprise Development, and Youth, Education & Livelihoods.

Additional information may be found at: www.citibank.co.in | Facebook: www.facebook.com/citiindia

For Immediate Release
Citigroup Inc. (NYSE: C)
January 13, 2017

The Citi Journalistic Excellence Award 2017: Recognizing Outstanding Business Reporting Around the World
Open to journalists in India to recognize their work in financial, economic and business topics; Winner to represent India in an international study seminar administered by the Columbia University Graduate School of Journalism, New York

Mumbai: Citi today announced the launch of the Citi Journalistic Excellence Award (CJEA) program. The program recognizes outstanding business reporting across the globe in the countries Citi operates in, to further support and advance quality journalism. Each country winner is provided the opportunity to attend a rigorous 8-day business and financial seminar in New York, administered by the prestigious Columbia University Graduate School of Journalism.

“We are extremely pleased with the level of interest from journalists in CJEA and the quality of applications received since the program’s launch in India. Given India’s growing importance in the global community, we believe international recognitions such as CJEA will continue to inspire young journalists to attain excellence in business reporting," said Citi India CEO Pramit Jhaveri.

Since CJEA’s inception in 1982, more than 300 talented journalists from over 100 media outlets in close to 40 countries have enhanced their professional development through participation in the study seminar. Journalists in India may enter CJEA by submitting an article of at least 750-words published within the 2016 calendar year. An independent judging panel, made up of academics and business leaders in the country, will draw up a shortlist of three individuals, which will then be sent to Columbia University Graduate School of Journalism for their consideration. Citi India will sponsor the scholarship, which includes travel and incidental costs to attend the study course, while the study course is administered by Columbia University Graduate School of Journalism.

The winner will be announced by the end of March and the study seminar will be held between May 30, 2017, and June 8, 2017, in New York. Selected journalists under the CJEA program will assemble in New York for the opportunity to participate in rigorous workshops in the principles of accounting and finance and exposure to a wide-ranging view of financial and economic issues, including those which affect their own countries. Journalists participate in sessions with leading Columbia University faculty members, engage in discussions with senior academicians and policy-makers, and visit key financial institutions and U.S. Government departments. 

Journalists may apply to the program until February 10, 2017. The application must include:

  • Completed application form
  • Autobiographical essay of no more than 1,000 words WRITTEN IN ENGLISH describing your journalistic accomplishments and future plans; as well as a paragraph about what one hopes to get out of the seminar in New York
  • Headshot photograph
  • One sample of a published article of a minimum 750 words in the calendar year 2016 – Original and translated to English (if published in any Indian language)
  • Editor letter authorizing attendance at the Columbia seminar

Please note, previous award winners, and owners and directors of media companies are not eligible. For any questions and to make an entry, applicants may write to cjea.india@citi.com. Entry requirements and the application form may also be found on Citi India’s website (under the ‘about us’ section at Citi Journalistic Excellence Award at www.citibank.co.in)

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi |
Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

About Citi India:

Committed to India for over 110 years, Citi takes pride in being a premier locally embedded financial institution, backed by an unmatched global network. Citi is an employer of choice in India offering consumers and institutions a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, brokerage, treasury and trade services, securities and fund services and wealth management. In line with our commitment to make a positive difference in the communities we work, Citi India's citizenship program targets its strategic efforts in the priority areas of Financial Capability & Asset Building, Microfinance, Enterprise Development, and Youth, Education & Livelihoods.

Additional information may be found at: www.citibank.co.in | Facebook: www.facebook.com/citiindia

For Immediate Circulation
Citigroup Inc. (NYSE: C)
January 10, 2016

Citi India Launches Voice Biometrics Authentication
Voice Biometrics offers enhanced security, faster and more convenient authentication experience for consumer banking clients
Your Voice is Now your Password

Mumbai: Citi India today announced the launch of voice biometrics authentication for its consumer banking clients. The new technology allows clients to use their voiceprints for authentication rather than having to remember multiple PINs or respond to questions used for verifying their identities.

The voice biometrics authentication capability uses voiceprint, similar to fingerprint, which is unique to each person. The new authentication solution is fast, secure and convenient to use as verification is automatically completed within 15 seconds while clients speak with our CitiPhone officers when they call CitiPhone Banking, our 24-hour service hotline. This is a reduction from the average 45 seconds spent verifying their details currently. CitiPhone in India receives an average of 12.5 million calls annually.

When clients call CitiPhone Banking, they can choose to enroll for this service by having their voice recorded to generate their unique voiceprint. Each voiceprint will be uniquely tagged and cannot be emulated or reused once stored.

"This is another step to simplify our client experience and drive efficiencies for the bank. Voice biometrics authentication, coupled with our already launched e-Chat and Virtual Assistant features, are transforming the way we service the Citi customer in India. We anticipate a very high uptake for the use of voice biometrics authentication amongst our customers," Anand Chopra, Head of Operations & Technology for Citi South Asia.

"Voice Biometrics authentication can greatly add to the overall customer experience over the phone by allowing customers to focus on their work with the bank and learn more about our service offerings, rather than spending their time to recall information, in order to start transacting," said Kartik Kaushik, Country Business Manager, Global Consumer Bank, Citi India.

Voice biometrics authentication is being rolled out in phases in all 12 of Citi’s consumer banking markets in Asia Pacific, representing more than half of the bank’s 19 consumer markets globally.

Clients can enroll for the voice biometrics authentication by calling CitiPhone Banking, our 24-hour service hotline. Upon clients’ agreement, a recording will be made of their voice while speaking with a CitiPhone officer. The authentication system will analyze clients’ recording and create their unique voiceprint, which will be securely stored in the system. Thereafter, whenever clients call CitiPhone Banking, the voice biometrics authentication system will use the voiceprint to match the client’s identity at the start of any call, so that clients can directly proceed to banking services. The CitiPhone officer may ask additional security questions basis the nature of the transaction. For further details or to register for voice biometrics authentication, please call 1860 210 2484.

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi |
Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

About Citi India:

Committed to India for over 110 years, Citi takes pride in being a premier locally embedded financial institution, backed by an unmatched global network. Citi is an employer of choice in India offering consumers and institutions a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, brokerage, treasury and trade services, securities and fund services and wealth management. In line with our commitment to make a positive difference in the communities we work, Citi India's citizenship program targets its strategic efforts in the priority areas of Financial Capability & Asset Building, Microfinanc e, Enterprise Development, and Youth, Education & Livelihoods.

Additional information may be found at: www.citibank.co.in | Facebook: www.facebook.com/citiindia

For Immediate Release
Citigroup Inc. (NYSE: C)
January 06, 2017

Citi Reduces Home Loan Rate to 8.8% from 9.5%
New rate effective January 9, 2017

Mumbai: Citi India today announced it will reduce its home loan rate to 8.80 percent from 9.50 percent, effective January 9, 2017. Citi offers a wide range of mortgage products and features to complement different life stages and financial goals for customers in India.

“The reduction in the home loan rate is reflective of our commitment to consumers who may be interested in purchasing under-construction or ready-to-move-in property,” Rohit Ranjan, Head of Secured Lending, Citi India said.

The final pricing on the loan will be based on the loan amount, product or facility type offered, and internal Citi loan risk assessment parameters.

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi |
Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

About Citi India:

Committed to India for over 110 years, Citi takes pride in being a premier locally embedded financial institution, backed by an unmatched global network. Citi is an employer of choice in India offering consumers and institutions a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, brokerage, treasury and trade services, securities and fund services and wealth management. In line with our commitment to make a positive difference in the communities we work, Citi India's citizenship program targets its strategic efforts in the priority areas of Financial Capability & Asset Building, Microfinanc e, Enterprise Development, and Youth, Education & Livelihoods.

Additional information may be found at: www.citibank.co.in | Facebook: www.facebook.com/citiindia

JAN

For Immediate Release
Citigroup Inc. (NYSE: C)
January 13, 2017

The Citi Journalistic Excellence Award 2017: Recognizing Outstanding Business Reporting Around the World
Open to journalists in India to recognize their work in financial, economic and business topics; Winner to represent India in an international study seminar administered by the Columbia University Graduate School of Journalism, New York

Mumbai: Citi today announced the launch of the Citi Journalistic Excellence Award (CJEA) program. The program recognizes outstanding business reporting across the globe in the countries Citi operates in, to further support and advance quality journalism. Each country winner is provided the opportunity to attend a rigorous 8-day business and financial seminar in New York, administered by the prestigious Columbia University Graduate School of Journalism.

“We are extremely pleased with the level of interest from journalists in CJEA and the quality of applications received since the program’s launch in India. Given India’s growing importance in the global community, we believe international recognitions such as CJEA will continue to inspire young journalists to attain excellence in business reporting," said Citi India CEO Pramit Jhaveri.

Since CJEA’s inception in 1982, more than 300 talented journalists from over 100 media outlets in close to 40 countries have enhanced their professional development through participation in the study seminar. Journalists in India may enter CJEA by submitting an article of at least 750-words published within the 2016 calendar year. An independent judging panel, made up of academics and business leaders in the country, will draw up a shortlist of three individuals, which will then be sent to Columbia University Graduate School of Journalism for their consideration. Citi India will sponsor the scholarship, which includes travel and incidental costs to attend the study course, while the study course is administered by Columbia University Graduate School of Journalism.

The winner will be announced by the end of March and the study seminar will be held between May 30, 2017, and June 8, 2017, in New York. Selected journalists under the CJEA program will assemble in New York for the opportunity to participate in rigorous workshops in the principles of accounting and finance and exposure to a wide-ranging view of financial and economic issues, including those which affect their own countries. Journalists participate in sessions with leading Columbia University faculty members, engage in discussions with senior academicians and policy-makers, and visit key financial institutions and U.S. Government departments. 

Journalists may apply to the program until February 10, 2017. The application must include:

  • Completed application form
  • Autobiographical essay of no more than 1,000 words WRITTEN IN ENGLISH describing your journalistic accomplishments and future plans; as well as a paragraph about what one hopes to get out of the seminar in New York
  • Headshot photograph
  • One sample of a published article of a minimum 750 words in the calendar year 2016 – Original and translated to English (if published in any Indian language)
  • Editor letter authorizing attendance at the Columbia seminar

Please note, previous award winners, and owners and directors of media companies are not eligible. For any questions and to make an entry, applicants may write to cjea.india@citi.com. Entry requirements and the application form may also be found on Citi India’s website (under the ‘about us’ section at Citi Journalistic Excellence Award at www.citibank.co.in)

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi |
Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

About Citi India:

Committed to India for over 110 years, Citi takes pride in being a premier locally embedded financial institution, backed by an unmatched global network. Citi is an employer of choice in India offering consumers and institutions a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, brokerage, treasury and trade services, securities and fund services and wealth management. In line with our commitment to make a positive difference in the communities we work, Citi India's citizenship program targets its strategic efforts in the priority areas of Financial Capability & Asset Building, Microfinance, Enterprise Development, and Youth, Education & Livelihoods.

Additional information may be found at: www.citibank.co.in | Facebook: www.facebook.com/citiindia

For Immediate Circulation
Citigroup Inc. (NYSE: C)
January 10, 2016

Citi India Launches Voice Biometrics Authentication
Voice Biometrics offers enhanced security, faster and more convenient authentication experience for consumer banking clients
Your Voice is Now your Password

Mumbai: Citi India today announced the launch of voice biometrics authentication for its consumer banking clients. The new technology allows clients to use their voiceprints for authentication rather than having to remember multiple PINs or respond to questions used for verifying their identities.

The voice biometrics authentication capability uses voiceprint, similar to fingerprint, which is unique to each person. The new authentication solution is fast, secure and convenient to use as verification is automatically completed within 15 seconds while clients speak with our CitiPhone officers when they call CitiPhone Banking, our 24-hour service hotline. This is a reduction from the average 45 seconds spent verifying their details currently. CitiPhone in India receives an average of 12.5 million calls annually.

When clients call CitiPhone Banking, they can choose to enroll for this service by having their voice recorded to generate their unique voiceprint. Each voiceprint will be uniquely tagged and cannot be emulated or reused once stored.

"This is another step to simplify our client experience and drive efficiencies for the bank. Voice biometrics authentication, coupled with our already launched e-Chat and Virtual Assistant features, are transforming the way we service the Citi customer in India. We anticipate a very high uptake for the use of voice biometrics authentication amongst our customers," Anand Chopra, Head of Operations & Technology for Citi South Asia.

"Voice Biometrics authentication can greatly add to the overall customer experience over the phone by allowing customers to focus on their work with the bank and learn more about our service offerings, rather than spending their time to recall information, in order to start transacting," said Kartik Kaushik, Country Business Manager, Global Consumer Bank, Citi India.

Voice biometrics authentication is being rolled out in phases in all 12 of Citi’s consumer banking markets in Asia Pacific, representing more than half of the bank’s 19 consumer markets globally.

Clients can enroll for the voice biometrics authentication by calling CitiPhone Banking, our 24-hour service hotline. Upon clients’ agreement, a recording will be made of their voice while speaking with a CitiPhone officer. The authentication system will analyze clients’ recording and create their unique voiceprint, which will be securely stored in the system. Thereafter, whenever clients call CitiPhone Banking, the voice biometrics authentication system will use the voiceprint to match the client’s identity at the start of any call, so that clients can directly proceed to banking services. The CitiPhone officer may ask additional security questions basis the nature of the transaction. For further details or to register for voice biometrics authentication, please call 1860 210 2484.

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi |
Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

About Citi India:

Committed to India for over 110 years, Citi takes pride in being a premier locally embedded financial institution, backed by an unmatched global network. Citi is an employer of choice in India offering consumers and institutions a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, brokerage, treasury and trade services, securities and fund services and wealth management. In line with our commitment to make a positive difference in the communities we work, Citi India's citizenship program targets its strategic efforts in the priority areas of Financial Capability & Asset Building, Microfinanc e, Enterprise Development, and Youth, Education & Livelihoods.

Additional information may be found at: www.citibank.co.in | Facebook: www.facebook.com/citiindia

For Immediate Release
Citigroup Inc. (NYSE: C)
January 06, 2017

Citi Reduces Home Loan Rate to 8.8% from 9.5%
New rate effective January 9, 2017

Mumbai: Citi India today announced it will reduce its home loan rate to 8.80 percent from 9.50 percent, effective January 9, 2017. Citi offers a wide range of mortgage products and features to complement different life stages and financial goals for customers in India.

“The reduction in the home loan rate is reflective of our commitment to consumers who may be interested in purchasing under-construction or ready-to-move-in property,” Rohit Ranjan, Head of Secured Lending, Citi India said.

The final pricing on the loan will be based on the loan amount, product or facility type offered, and internal Citi loan risk assessment parameters.

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi |
Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

About Citi India:

Committed to India for over 110 years, Citi takes pride in being a premier locally embedded financial institution, backed by an unmatched global network. Citi is an employer of choice in India offering consumers and institutions a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, brokerage, treasury and trade services, securities and fund services and wealth management. In line with our commitment to make a positive difference in the communities we work, Citi India's citizenship program targets its strategic efforts in the priority areas of Financial Capability & Asset Building, Microfinanc e, Enterprise Development, and Youth, Education & Livelihoods.

Additional information may be found at: www.citibank.co.in | Facebook: www.facebook.com/citiindia

FEB

For Immediate Release
Citigroup Inc. (NYSE: C)
February 15, 2017

Citi India Extends Live Chat Services for Customers

Mumbai: Citi today announced the launch of instant chat services for customers logged in to Citibank Online (CBOL) in India. The real-time chat facility focuses on resolving queries instantly, in a safe environment, across cards, domestic and non-resident accounts, and loans, for clients as they transact online.

"The live chat functionality will transform the post login experience of our customers as they will be able to instantly connect with our service team while they bank on our secure site. The chat facility will address the customer’s need for help or clarification while logged into CBOL," said Kartik Kaushik, Country Business Manager, Global Consumer Bank, Citi India.

CBOL also features a regular chat facility for generic query resolutions. This was introduced to support non-account centric queries, such as requests for product features, branch locations and log-in assistance, amongst others. India is the first country in Asia Pacific within the Citi network, which spans 12 countries in the region, to launch the generic chat capabilities.

"The new chat facility does not require additional verification for the customer once logged in and authenticated. This feature, coupled with the recently launched voice biometrics authentication solution for CitiPhone, will transform the service paradigm for our customers. We believe these two chat options support digital penetration as online users can have a deeper engagement with the bank," said Anand Chopra, Head of Operations & Technology, Citi South Asia.

After logging in to CBOL, a customer who would like to use the post-login chat facility will need to click on the chat icon under the 'your queries' tab. An authentication OTP will be sent to the customer’s registered mobile number. Within a minute, a CitiPhone Officer can chat with the customer to help him or her navigate and transact on CBOL. The service will be available from 9.00 am to 9.00 pm.

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi |
Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

About Citi India:

Committed to India for over 110 years, Citi takes pride in being a premier locally embedded financial institution, backed by an unmatched global network. Citi is an employer of choice in India offering consumers and institutions a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, brokerage, treasury and trade services, securities and fund services and wealth management. In line with our commitment to make a positive difference in the communities we work, Citi India's citizenship program targets its strategic efforts in the priority areas of Financial Capability & Asset Building, Microfinance, Enterprise Development, and Youth, Education & Livelihoods.

Additional information may be found at: www.citibank.co.in | Facebook: www.facebook.com/citiindia