WhatsApp Offer Terms & Conditions

    • The Offer shall be valid between August 25, 2020 00:00 Hrs and September 30, 2020 23:59 Hrs (“Offer Period”)
    • This Offer is valid for a select set of credit card customers (“Customer”) who have received the invitation to the offer via email/SMS/mobile app notification/post-login banner on Citibank Online/targeted Facebook or Instagram post from Citibank.
    • Offer Details:
      To avail the offer, customers are required to opt in for receiving updates from Citi via WhatsApp within the Offer Period. Reward points/Cashback as mentioned in the communication, will be credited within 90days from the end of offer period .
    • Customers who have already opted-in to receive updates from Citi via WhatsApp prior to the Offer period will not be eligible for the Offer.
    • Customers will be eligible for the offer only once during the Offer Period.
    • Citibank shall send an intimation vide email/SMS to select eligible customer, at its sole discretion, to participate in the Offer. In order to be eligible for the offer, customers should have a valid mobile number registered on the credit card account with Citibank.
    • Customers who consent to opt in for receiving WhatsApp communication shall be governed by WhatsApp T&Cs available in https://citi.asia/INwhatsapp
    • Customers qualifying under the Offer will receive reward points/cashback as per the Offer Details.
    • The reward points/cashback will be credited directly to credit card of eligible customers, within 90 working days from the end of offer period subject to customer having received above mentioned intimation and performed qualifying actions. The timeline provided for affecting the credit is only indicative of expected period and may differ from actual date of credit.
    • Citibank's discretion in determining eligibility of customer to participate in the Offer or to receive intimation to participate in Offer shall be final, conclusive and binding upon the Customers. The customer agrees, accepts and acknowledges that no claim, disputes shall be raised against Citibank in this regard.
    • All credit cards issued by Citibank in India except Ultima cards and Corporate cards are eligible for the Offer.
    • The decision of Citibank would be considered final for awarding the reward points/cashback to qualified customers. The Customer agrees and accepts that no claims pertaining to the qualification for the reward points/cashback shall be raised against Citibank.
    • The Customers shall not hold Citibank, its group entities, or affiliates, their respective directors, officers, employees, agents, vendors, responsible for or liable for, any actions, claims, demands, losses, damages, personal injury, costs, charges and expenses which a Customer claims to have suffered, sustained or incurred, or claims to suffer, sustain or incur, directly or indirectly, by way of and/or on account of participating in the Offer or the acceptance, decline, non-receipt, suitability, quality or by use or non-use or suitability or effectiveness of the products/services .
    • The Offer is valid only if the Customer’s account continues to be in good standing and payment continues to reach Citibank before the payment due date.
    • Citibank reserves the right to, at any stage and at its discretion, to extend or terminate this Offer, without prior notice or assigning any reasons thereof, to add/alter/modify/change or vary all or any of these terms and conditions or to replace wholly, or in part, this Offer by another Offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
    • Neither anything contained in these terms & conditions, nor the running of these Offer to which they apply, shall be construed as an obligation on Citibank to continue the Offer up to, on or after the Offer termination date. Nothing herein amounts to a commitment or representation by Citibank to conduct further such Offers.
    • The Offer terms & conditions shall be governed by the Laws of India. Any dispute arising out of this Offer shall be subject to the exclusive jurisdiction of competent courts in Mumbai.
    • If the Offer and/or anything to be done by Citibank or any other entity in respect of the Offer is prevented or delayed by causes, circumstances or events beyond the control of Citibank or any other entity, including but not limited to computer viruses, tampering, unauthorized intervention, interception, fraud, technical failures, floods, fires, accidents, earthquakes, riots, explosions, wars, hostilities, acts of government or other causes of like or similar or other character beyond the control of Citibank or the other entity/ies, then Citibank and/or the other entity/ies shall not be liable for the same to the extent so prevented or delayed, and will not be liable for any consequences
    • Customers are not bound in any way to participate in this offer. Such participation is voluntary and is deemed as acceptance of the terms and conditions mentioned herein. By participating in the offer, the Customers agree to be bound by the terms & conditions contained herein. Without a Customer being required to do any further act, he/she shall be deemed to have read, understood and unconditionally accepted the terms & conditions herein. The Offer Terms & Conditions need to be read in conjunction with the detailed Digital Banking Terms and Conditions, Citibank Card member Terms & Conditions, Most important terms and conditions (MITC), and terms governing the use of Citibank credit/debit cards and/or Citibank website.
    • Any query regarding the offer will be entertained till 31st December, 2020. Post such date, Citibank will not entertain any correspondence or communication regarding this Program from any customers/persons.
    • This product/service is offered by branches of Citibank, N.A. in India.

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