CUSTODY SERVICES

Securities Services.

Custody Services.

Securities Services. Custody Services.

Direct Custody and Clearing provides asset servicing and transaction functions primarily to intermediaries such as broker-dealers, banks, fund managers, insurance companies and other global investors through our proprietary network in over 60 markets. The scale of this network, provided through our own offices and staffed with Citi experts in each market, sets Citi apart from the competition.

Custody and Clearing delivers the highest standards of technology and processes, as well as a level of expertise, quality and consistency that is unmatched. Additionally, the market knowledge and relationships created by such a widespread local presence enable Citi to develop new industry solutions and help lead the process of change in the securities marketplace

  • Scalable Trade Settlement with highest levels of Straight-Through Processing (STP)
  • The solutions offered include
    • Safe Keeping
    • Clearing and Settlement
    • Comprehensive support for subscriptions to Initial Public Offerings (IPO)
    • List of Branches & Nodal officer for Bankers to an issue
    • Support for subscriptions to mutual funds, money market funds, listed open-end and exchange-traded funds
    • Robust corporate actions functionality, leveraging Citi system enhancements
    • Local custodian for American Depositary Receipts (ADR) and Global Depositary Receipts (GDR)
  • Proxy Voting Services
    • Careful monitoring of announcement sources
    • Timely and accurate notification of agenda items
    • Facilitation of voting at general meetings
    • Confirmation that votes have been submitted
  • Market Information
    We can blend traditional global custody services with domestic direct custody access to markets, to meet your comprehensive and most complex custodial needs, including:
    • Safekeeping and settlement:
      Our high STP rates ensure that your trades settle with a minimum of manual intervention.
    • Income processing and corporate actions:
      We provide information to help you manage your cash assets effectively and maximize your investment returns.
    • Record keeping and reporting:
      Our reports give you critical information on your securities and cash positions, along with transaction status.
    • Direct electronic interface:
      We have direct interfaces into central depository systems and through CitiVelocity, our Web-based platform for custody and clearing clients.
    • Technological sophistication:
      We deliver an advanced IT infrastructure, processing technologies and rigorous operational controls.

Competitive pricing and best Forex deadlines

We can execute Forex transactions in 306 currency pairs with innovative pricing solutions, using the RBI benchmark rate for pricing deals. We offer you a dedicated Forex desk with extended coverage time [8:00 AM to 9:30 PM IST] with a capability to quote cash [same day value deals] even post local cut off time by using Citi's prop book.


The existing demat account holders will have the ability to update/modify email ID and / or income range in their demat accounts in an online mode on NSDL web portal viz., https://eservices.nsdl.com/kyc-attributes/#/login.


SEBI Complaints Redress System (SCORES) platform:

SCORES is a web based centralized system to capture investor complaints against listed companies and registered intermediaries and is available 24x7. Please refer below link of SCORES portal to lodge grievances.
https://scores.gov.in/scores/Welcome.html

Filing compliant on SCORES – Easy & quick

a. Register on SCORES portal

b. Mandatory details for filing complaints on SCORES

i. Name, PAN, Address, Mobile Number, E-mail ID

c. Benefits:

i. Effective Communication

ii. Speedy redressal of the grievances

Investor grievances –

For Complaints/grievances related to Custody Services;

Email - ss.custodygrievances@citi.com

For Complaints/grievances related to Designated Depository Participants (DDP) Services;

Email - ss.ddpgrievances@citi.com

Below email ID is created by NSDL for receiving complaints exclusively related to surveillance activities. Clients can lodge their complaints with respect to market manipulation/fraudulent activities in the market or against Depository Participants.

Email - report-mktmanipulation@nsdl.com

Online Dispute Resolution Portal (“ODR Portal”):

After exhausting all available options (lodging complaint directly/SCORES Portal) for resolution of the grievance, if the investor/client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal.

Please click this ODR Portal to lodge grievances

ATTENTION INVESTORS

"KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary."

"Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL on the same day......................issued in the interest of investors."

    ATTENTION INVESTORS

  • Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f.
    September 1, 2020.
  • Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
  • Pay 20% upfront margin of the transaction value to trade in cash market segment.
  • Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.
  • Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month. .......... Issued in the interest of Investors.
  • NSDL and CDSL circulars notifying the Do’s and Don’t related to demat account holders.
  • Investor Grievances escalation matrix – Contact Us
  • In order to encourage investors and to make the e-Voting process easier, NSDL also facilitates direct e-voting by investors. The e-Voting platform of NSDL can be accessed by investors through the following link - https://eservices.nsdl.com or https://www.evoting.nsdl.com/
  • Details of DP/Account Opening & Complaint filing Steps - Click here
  • SOP for seeking additional disclosures from certain objectively identified Foreign Portfolio Investors (FPIs) framed by the DDPs, Custodians, Depositories and Exchanges, in consultation with SEBI, for implementation of the SEBI circular SEBI/HO/AFD/AFD-PoD-2/CIR/P/2023/148 issued on August 24, 2023. (Updated SOP as of 08th Feb 2024) - Click here
  • Details of Various Services Charges - Click here
  • SEBI Reporting formats for below reports: Click here

  • I. FPI General Information to assess the eligibility under Regulation 4 of FPI Regulations, 2019 

    II. NRI/OCI/RI requirements under Clause 1(ii) of Part A of Master Circular for FPIs and DDPs dated December 19, 2022

    III. Change in material information where there is a delay of more than 6 months as provided under Clause 14(iii) of Part A of the Master Circular for FPIs and DDPs

    IV. FPIs non-compliant with Legal entity identifier requirements under circular dated July 27, 2023

    V. FPIs who have not submitted granular BO details under circular dated August 24, 2023

    VI. FPIs granted exemption under circular dated August 24, 2023

  • SEBI has recently launched New Investor website which offers valuable insights that can empower the general public to become informed and savvy investor. Investors can access the website through following link: https://investor.sebi.gov.in/
  • sebi investor website

    Complaints Status

  • SEBI : Complaints against Custodians - Click here
  • NSDL/CDSL : Complaints against Depository Participant (DP) - Click here
  • SEBI : Complaints against Designated Depository Participants (DDPs) - Click here

    INVESTOR CHARTER

  • Investor Charter for Custodians and Designated Depository Participants (DDPs) - Click here
  • Investor Charter for Depository Participants (DPs) - Click here