Service Excellence

Commercial Bank
A Division of Citibank, N.A., India

Service Excellence.

Service Excellence.

We offer you a range of Exclusive Services & Efficiency Management Solutions.

Best-in-class Services

  • Dedicated Relationship Manager
  • CitiDirect® - Our Online Banking Platform
  • CitiService
  • CitiAlert and Daily Account Statement on E-mail
  • Preferred Customer Privileges

CitiDirect® - Our Online Banking Platform

CitiDirect® - CitiDirect® is our web-based online banking system that enables you to perform multiple banking transactions via one point, without having to go to the bank. We also offer a lighter and faster version of online banking portal called the Citi Commercial Bank Portal.

Features of CitiDirect® and Citi Commercial Bank Portal

  • Online account statements
  • Payment initiation
  • Single sign on for all Citi Commercial Bank Services

Benefits of CitiDirect® and Citi Commercial Bank Portal

  • Central, 24x6 access to currency accounts located at Citibank branches globally
  • Fast, efficient and easy to use
  • Transaction initiation and information management
  • Multi-layered security

Additional Benefits of CitiDirect®

  • Initiation and tracking of Direct Documentary Collections and Letters of Credit requests
  • Online checking of Letter of Credit status
  • Trade event notification that delivers status of your transactions into your mailbox
  • Comprehensive reports and Advice on Cash Management and Import & Export Enhanced customised reporting capabilities

For more details, please refer to this website

Our Advantages

Dedicated Relationship Manager

Your Relationship Manager will assist you not only with your banking requirements but also with liquidity management and need-based financial solutions.


The phone banking unit dedicated to you, will empower your business activities with online and offline information and will respond to your post transactional queries within the committed turn-around time.


Timely alerts on your mobile phones or email pertaining to account balances, cheque returns, etc.

Daily Account Statement on Email

This is to ensure that you are aware of your liquidity position at the start of each day.

Preferred Customer Privileges

As our Preferred Customer, you can avail of the following privileges:

  • Cash Delivery
  • Access to our exclusive weekly India Market Analysis
  • Invitation to exclusive events that are organised to provide Industry-specific knowledge


Citi Commercial Bank is a Division of Citibank, N.A., India ("Citibank"). Nothing in this web-site is an offer, invitation to offer, commitment or agreement on the part of Citibank or on the part of any Citibank entity, including to prepare, negotiate, execute or deliver any product/s, service/s, arrangement/s, lending or subscription and does not give rise to any liability or obligation on the part of any Citigroup entity. Not all products and services are necessarily applicable to all prospects / customers or available at all locations or at all times. All products and services are subject to the provisions of the applicable laws and regulations and Terms and conditions applicable from time to time. Availability and issuance of products and/or services is also subject to, among other factors, where relevant, such due diligence as may be required by Citibank, an offer being made by Citibank and an acceptance of that offer, internal approvals and external approvals (if any) and the customer meeting regulatory as well as Citibank's internal policy requirements. This brochure is merely descriptive of various products that are currently available.

Terms and conditions, without limitation, the nature of products and services, rates operational particulars etc., may be modified or supplemented by Citibank for its products / services in its sole discretion at any time and from time to time including during the course of a due diligence and/or credit approval process or as a result of changes in market or economic or other relevant conditions or criteria otherwise (including the absence of any material adverse change in the financial markets or in the financial condition, operations or prospects of relevant persons).

Prior to availing of any products or services or entering into any transaction including a borrowing, subscription or Investment ("Transaction/s"), you should determine, without reliance upon Citibank or its affiliates, the economic risks and merits (and independently determine that you are able to assume these risks), as well as the legal, tax and accounting characterisations and consequences of any such transaction. Please note that neither Citibank nor any other Citigroup entity is in the business of providing legal, tax or accounting advice.

All products and services are at the sole discretion of Citibank and subject to RBI / FEMA / SEBI / Other regulatory guidelines issued from time-to-time. Citibank and Citigroup entities work within the regulatory framework of India and US.

Citibank and Arc Design are service marks of Citibank, N.A. or Citigroup Inc., used and registered throughout the world. All other trademarks are the property of their respective owners.