Important Information

BCSBI and Code of Bank’s Commitment to Customers

Citibank is a member of ‘The Banking Codes and Standards Board of India (BCSBI)’. BCSBI is an autonomous body, which prescribes minimum standards of banking practices for banks to follow while dealing with clients.

At Citibank, we are committed to follow the standards as mentioned in ‘Code of Bank’s Commitment to Customers’

The Key Commitments are:

  • To act fairly and reasonably in all client dealings
  • To help you understand our financial products and services
  • To provide regular updates to you on changes in interest rates, service charges and terms & conditions
  • To deal promptly and sympathetically with your complaints
  • To treat your personal information as private and confidential
  • To display in our branches and on our website important information on services provided, schedule of charges, contact information of grievance redressal officers & banking ombudsman etc
  • To adopt and practice a non - discrimination policy

Click here to know more about Code of Bank’s Commitment to Customers.

Click here to know more about Code of Bank’s Commitment to Micro and Small Enterprises.

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