Banking Digitally for NRIs

Funds Transfer

Access Citibank Online and Citi Mobile App

Get Citibank Online

  • Click here to create your User ID and generate your password and start using Citibank online.
  • Forgot your User ID? To retrieve it in 3 steps online, click here.
  • Forgot your IPIN (Internet Password)? Click here to reset it in just 3 steps online.

Get Citi Mobile App

  • Download the app from the Apple App store or Android Play store.
    (The app is currently available for download in the app store/play store of the following countries - India,US, UK, UAE, Australia & Singapore).
  • To login to the Citi India Mobile app, use the same User ID and password as your Citibank Online account.
Funds Transfer

Citibank Online

Citibank Online provides you instant access to your account, ability to manage it, and transact in a secure environment. Using Citibank Online for your banking needs helps you to avoid the hassle of visiting the branch and/or couriering the documents from your international location to India thereby reducing the turnaround time for processing your instruction. Refer below for a walkthrough on how you can transfer funds within India or overseas, update your Form 60 / PAN / Passport details, change your address and much more. Click here to login to Citibank Online.

Functions I can do straight through i.e. without any need to submit any documents

Select the 'Banking' section in the top menu on the Citibank Online home page and then click on the below options to view the process to be followed: 

Generate your APIN
Generate your APIN

Generate your APIN

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Refer to the below screen for steps 1, 2 and 3. Then enter your OTP and choose your ATM PIN

Receive account statement
Receive account statement

Receive account statement on e-mail

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Add a new payee for funds transfer
Add a new payee for funds transfer

Add a new payee for funds transfers

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Transfer funds within IndiaOverseas
Transfer funds within IndiaOverseas

Transfer funds within India/Overseas

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Refer to below screen for Step 1 and 2. Then select currency, enter the amount, source account and purpose of transfer

View the details and confirm

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Mobilenumber EmailID Address
Mobilenumber EmailID Address

Change your Mobile number/Email ID/Address

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1 and 2.Click on 'Update Contact Details' in the left hand navigation menu and then click ‘View/Edit’ and Select your account and click ‘Generate OAC’ button

3. Click on the link below to authorize changes and then enter the OAC received on your registered mobile number and continue

4. Click the relevant ‘Edit’ button to update Mobile number/Email ID/Address and make the necessary changes

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ATM Debit cards
ATM Debit cards

Request an ATM/Debit card in case your card is lost/stolen

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Refer the below screen for Step 1, 2, and 3

BookDeposits
BookDeposits

Book deposits / Change maturity details of existing deposits

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Click here to create your User ID and generate your password and start using Citibank online.

Forgot your User ID? To retrieve it in 3 steps online, Click here

Forgot your IPIN (Internet Password)? Click here to reset it in just 3 steps online.

Instructions I can submit using 'Submit Documents' facility

Click on the respective transaction below for the form required to be filled and submitted. You can then upload a copy of the form along with any additional documents as per the simple seven-step process described in the section – "How to submit documents using Citibank Online?". Please ensure the size of the attachment uploaded does not exceed 2 MB.

Submit request to update your Form 60 / KYC / PAN / Passport
  • Click here to download Form 60. For KYC / PAN / Passport, please upload a copy of the corresponding document.
Wire transfer funds from overseas to Citi NRI account
  • Click here to download the transfer request form and submit it to your bank to initiate the wire transfer to Citi NRI account.
Apply for deposit account / Close deposit account / Changes to existing deposits on maturity
  • For Deposit account application form, pleaseClick here
  • Click here for the deposit account closure form.
  • Click here for the form to make changes to existing deposit on maturity.
Update FATCA and CRS Documents
  • Click here to know the list of valid Tax forms/Self-Certifications that can be uploaded.
Claim for DTAA Benefit

Please note, all the forms for the above transactions are 'smart forms' which can be filled electronically and then printed. It helps you avoid the hassle of manually filling the form. Kindly ensure you sign the form, as required, prior to uploading it for processing

How to submit documents using Citibank Online?

Click here for demo on submitting documents online and follow the below process:

  1. Click on 'Submit Documents' in the left navigation menu
  2. Click ‘Upload documents’
  3. Select your account
  4. Choose the purpose of document upload from the drop down basis your requirement
  5. You will be prompted to enter OAC sent to your registered mobile number
  6. Upload the required document and submit
  7. To view status of your submission, click ‘View status’ in the left hand navigation menu.

Refer to below screen for steps 1 to 4 and then proceed with steps 5,6 and 7 as per the text explanation

click here to create your User ID and generate your password and start using Citibank online.

Forgot your User ID? To retrieve it in 3 steps online click here

Forgot your IPIN (Internet Password)? click hereto reset it in just 3 steps online.

For further details on updating your KYC, click here.

Options to transfer funds from India to my overseas account

Citibank Global Transfer(For transferring funds from Citi to Citi accounts)

  • From your Citibank Non-Resident External (NRE) Rupee Checking Account to a Citibank Account in select countries overseas. Click here to view availability and transfer limit for specific countries
  • Almost instantaneous
  • Exchange rates visible prior to transfer

Wire (Funds) Transfer(For transferring funds from Citi to non – Citi accounts)

  • From your Citibank Non-Resident External (NRE) Rupee Checking Account to any overseas account
  • Effected within 1-2 business days
  • Indicative exchange rates displayed at time of transfer

For learn more about the simple funds transfer process, refer to the section – "Transfer funds within India/Overseas"

Options to transfer funds from overseas to my Citi India NRI account

Citibank Global Transfer

  • From your Citibank Account in your home country to NRI Account with Citi India. Click here to view availability and transfer limit for specific countries
  • Almost instantaneous
  • Exchange rates visible prior to transfer

Wire (Funds) Transfer

  • From your overseas account to NRI Account with Citibank India
  • Effected within 2-3 business days
  • Indicative exchange rates at time of transfer
  • Click here to fill out the Wire transfer request form. Print the form and provide it to your bank to initiate the wire transfer.

Automated Clearing House (For US Customers only)

  • From your US Bank Account to NRI Account with Citibank India
  • Effected within 5 business days
  • Exchange rates visible prior to transfer
  • Click here know how to transfer funds using Automated Clearing House

Faster Payments (For UK Customers only)

  • From your local UK Savings or Current Account to your Citibank Rupee Checking Account
  • Effected within 2-3 business days
  • The foreign exchange rate for these transfers will the applicable rates on the day funds are received by Citibank.Click here for the applicable rates.
  • Click here to know how to transfer funds using Faster Payments
Funds Transfer

Citi Mobile App

You can bank on the go with the Citi Mobile app. You can view your account balance, add new payees, transfer funds, submit instructions to update your KYC / Passport and much more.

View my account details

  • The Snapshot feature of the Citi Mobile app helps view account balances without having to login every time.
  • Click here to watch the 2-minute video and follow the simple, one step registration process.

Click the "Citi Mobile Snapshot" button after opening the app

View your account balance

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Add new payee for fund transfers

  • To add a payee, login to the app and follow the below six-step process.
    (Don’t know the IFSC code for the beneficiary account in Step 3? Click the “Don’t know IFSC” option to provide the bank name, city and branch location and proceed.)

1. Click on "Add Payee" in the left navigation menu

2. Select the type of payee you want to add

3. Enter beneficiary name and IFSC code for their account

4. Enter beneficiary details like account type and account number

5. Check the details entered and click continue. You will receive a OAC on your registered mobile number

5. Check the details entered and click continue. You will receive a OAC on your registered mobile number

6. You will receive a confirmation message for successful updation of payee

6. You will receive a confirmation message for successful updation of payee

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Are there any limits on the number of payees that I can add using the Citi Mobile app?

In a 24-hour period, a maximum of 3 payees can be added across all accounts. Additionally, there a limit of INR 30,000 for 24-hour period after adding a payee. For example, if you have added a payee today at 3 PM, you cannot transfer more than INR 30,000 till 3 PM tomorrow.

Initiate fund transfers within India from my NRE checking account

Funds can be transferred in India using NEFT and beneficiaries typically receive funds within the next business day.

To initiate a fund transfer, login to the app and follow the below four-step process:

  1. Select ‘Payment and Transfers’ option from the left navigation menu
  2. From the dropdown, select the account type you want to transfer funds to (e.g. Citi account, other bank account) (Want to add a new payee? Refer to section – "Add new payee for fund transfers")
  3. Select the account to be debited, the beneficiary, and amount to be transferred
  4. Confirm the fund transfer

Is there any limit on the amount and number of NEFT transactions I can initiate daily?

There is a limit of INR 10 Lakhs per day for transfers using Citi Mobile app. The same is applicable from 00:00 to 24:00 IST on any given day.

Instructions I can submit using 'Document Upload' facility

You can submit the below instructions using the 'Document Upload' facility:

  • Update Form 60 / PAN
  • Update FATCA / CRS documents
  • Apply for deposit account / Close deposit account
  • Update KYC / Passport

How can I submit documents?

1.Click on "Document upload" in the left navigation menu

2. Select the account and purpose for submitting document

3. Upload the document you want to submit

4. You will receive a confirmation message for successful upload

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How can I check status of documents submitted?

  • Click on the 'Document upload' option and select ‘Status of existing requests’ (Click for Demo)

1. Click on "Document upload" in the left navigation menu

2. Select "Status of existing requests"

3. View request status

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Funds Transfer Bill Pay & Recharge Investments Hello Convert Credit Card spends to EMIs

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Refer to below screen for steps 1 to 4 and then proceed with steps 5,6 and 7 as per the text explanation

Refer to the below screen for steps 1, 2 and 3. Then enter your OTP and choose your ATM PIN

1 and 2.Click on 'Update Contact Details' in the left hand navigation menu and then click ‘View/Edit’ and Select your account and click ‘Generate OAC’ button

3. Click on the link below to authorize changes and then enter the OAC received on your registered mobile number and continue

4. Click the relevant ‘Edit’ button to update Mobile number/Email ID/Address and make the necessary changes

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Refer to below screen for Step 1 and 2. Then select currency, enter the amount, source account and purpose of transfer

View the details and confirm

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Refer to below screen for Step 1 and 2. Then select currency, enter the amount, source account and purpose of transfer

View the details and confirm

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Refer the below screen for Step 1, 2, and 3

Refer the below screen for step 1 and then proceed with steps 2,3 and 4 as per the text explanation

You can also use Citibank Online to submit request to update below documents

Select 'International Transfer' and the Payee

View the details and confirm.

Select 'Transfer to Citibank Account' or 'To other Bank account'. Click 'Add Payee' button.

Review the new payee details on the pre – confirmation page, accept the T&Cs and then click 'Confirm'.

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Click on 'Edit Mat/Int' for the selected deposit for which you want to make changes

Select 'Add payee' under the International Transfer section

Confirm the payee details.

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Click on 'Edit Mat/Int' for the selected deposit for which you want to make changes.

Select the interest instruction (funds will be transferred on maturity basis this option), and continue

Click the "Citi Mobile Snapshot" button after opening the app

View your account balance

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1. Click on "Add Payee" in the left navigation menu

2. Select the type of payee you want to add

3. Enter beneficiary name and IFSC code for their account

4. Enter beneficiary details like account type and account number

5. Check the details entered and click continue. You will receive a OAC on your registered mobile number

5. Check the details entered and click continue. You will receive a OAC on your registered mobile number

6. You will receive a confirmation message for successful updation of payee

6. You will receive a confirmation message for successful updation of payee

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1.Click on "Document upload" in the left navigation menu

2. Select the account and purpose for submitting document

3. Upload the document you want to submit

4. You will receive a confirmation message for successful upload

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1. Click on "Document upload" in the left navigation menu

2. Select "Status of existing requests"

3. View request status

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