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Your account could be temporarily blocked because of the following 2 reasons:

  • Your account may be in 'Dormant' status due to inactivity in the account for more than 24 months
  • Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection

Here’s a quick step-by-step guide to activate your Citibank account in two minutes