Please select the account type:
- Citigold Account
- Citibanking Account
- Citibank Suvidha Salary Account
- Ready Credit Account
- Citibank Basic Savings Bank Deposit Account and Small Account
- Demat Account
- CitiBusiness Account
Employee Reimbursement Account (ERA) is offered only if you hold a Citibank Suvidha Corporate Salary Account. You may contact your Human Resource or Payroll department to check the corporate tie-up or to obtain the contact details of our Corporate Relationship Managers.
Service charges are levied on an account for non-maintenance of the required minimum Net Relationship Value (NRV). Monthly fee for non-maintenance of the net monthly relationship value is 1% of shortfall or the applicable service fee whichever is lower. For details on the required minimum NRV, kindly refer the Schedule of Charges of your account.
Example: If your actual average NRV for a month is 1,80,000 and the required NRV is 2,00,000 you will be charged 1% of 20,000 i.e. 200; However, if your NRV is 1,30,000, you will be charged 600 (max. charge limit).
Please note, if your corporate salary account has not received salary credit for three consecutive months, the account gets converted into a Citibanking account wherein the required average NRV is INR one lakh. Please click here for the Schedule of Charges pertaining to a Citibanking Account.
Working example of Average Monthly Net relationship Value
| Serial No | Holdings | Rs | Description |
| a | Current / Savings Account | 25000 | Average for the month , calculated based on total of daily end of day balance/total number of days |
| b | Fixed Deposit | 25000 | Daily end of day balances of principal amount / total number of days |
| c | Mutual Funds | 40000 | Daily end of day balances / total number of days |
| d | Loan against securities | 25000 | Daily end of day balances / total number of days |
| e | Demat Holdings | 100000 | 25% of the Demat average balance. Demat average balance + Sum (non-pledged shares x Market rate) |
| f | Insurance Premium | 10000 | Sum of total premium paid |
| g | Mortgage/ Home Loan | 500000 | Outstanding principal amount |
| Average Monthly relationship Value | 650000 | a + b + c + d + 25% x e + f + g |
NRV is the total value of the relationship that the customer has with the bank.
NRV doesn't just include the average monthly balance in the savings account, but also includes fixed deposits (FD's), investments & insurance policies taken through Citibank, outstanding principal on Citibank Home Loans and a part of the holdings in your Citibank Demat Account.
Working example of Average Monthly Net relationship Value.
| Serial No | Holdings | Rs | Description |
| a | Current / Savings Account | 25000 | Average for the month , calculated based on total of daily end of day balance/total number of days |
| b | Fixed Deposit | 25000 | Daily end of day balances of principal amount / total number of days |
| c | Mutual Funds | 40000 | Daily end of day balances / total number of days |
| d | Loan against securities | 25000 | Daily end of day balances / total number of days |
| e | Demat Holdings | 100000 | 25% of the Demat average balance. Demat average balance + Sum (non-pledged shares x Market rate) |
| f | Insurance Premium | 10000 | Sum of total premium paid |
| g | Mortgage/ Home Loan | 500000 | Outstanding principal amount |
| Average Monthly relationship Value | 650000 | a + b + c + d + 25% x e + f + g |
For details on the required minimum NRV, kindly refer the Schedule of Charges of your account.
For details of charges applicable on your account, please click on the type of account that you hold.
Please note that the Citibank Suvidha salary account will be converted to a Citibanking account, if salary is not credited for three consecutive months and the revised Schedule of Charges will be applicable. Please click here for the schedule of charges for a Citibanking account.
The annual fee applicable on the ATM/Debit card is as below:
| ATM/Debit Card type | Annual Fee |
| Citibank Debit Card - Vanilla | Complimentary |
| Citibank Indian Oil Debit Card | Rs 500/- + GST |
| Citibank Indian Oil Premium Debit Card | Rs 600/- + GST |
| Citibank Shoppers Stop Debit Card | Rs 500/- + GST |
| Citibanking Platinum card | Complimentary (issued only to Citibanking account holders) |
| CitiPriority World Debit Card | Complimentary (issued only to CitiPriority account holders) |
| Citigold World Debit Card | Complimentary (issued only to CitiGold account holders) |
| Citigold Private Client World Debit Card | Complimentary (issued only to Citigold Private Client account holders) |
A fee of USD 2.5 per transaction will be applicable on international ATM withdrawal. Please note, the exchange rate on the date of debit card usage will be applied. Click here for details of charges applicable on your account.
You may update your address conveniently using Citibank Online.
- Please click here to login to Citibank online and update your address. The screen that opens up will guide you through the procedure to be followed.
Post address update, request you to submit an address proof within 6 months through Citibank Online or send to us via Email. (Details will be available while you update the address online)
In case if you do not have an address proof, a written declaration in the standard format along with a self-attested proof of your permanent address may be submitted at the branch or sent to 'Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004'.
The list of acceptable address proof remains the same for permanent address.
To view / edit your email address online, please login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'
Step 2: Click 'Your contact details' on the left navigation panel
Step 3: Select 'View/Edit', select the relationship type and click on 'Generate OAC'. The OAC will be sent to your registered mobile number.
Step 4: Select 'Authorise changes', key in your OAC and select submit.
Step 5: Click on 'Edit' against 'Email Address' and proceed to update your email address
To update your Permanent Account Number (PAN), kindly use any of the following options:
- Please Click Here to login to Citibank online and please enter your Pan card number under Instant Pan update option. It will get updated immediately
Upload an attested copy of your PAN Card online.
(Note: The purpose of upload should be
'Update Pan Number')
- Send us a written request with self attested PAN copy to Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148, (Old No.68) Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004.
- Visit your nearest Citibank Branch with your original PAN card.
Please check your monthly statement to ascertain whether a nominee has been registered on your account. Please login to Citibank Online and click on 'e-statements' on the left navigational panel to download your account statement.
To add a nominee, kindly fill up the DA1 form
To delete a nominee, kindly fill up the DA2 form
To change the nominee, kindly fill up the DA3 form
Please submit the duly filled and signed form along with a self attested address proof of the nominee, at the nearest Citibank branch.
Alternatively, you can mail the form to 'Citibank N.A. Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600004'.
To add a joint holder to your account, kindly visit the nearest Citibank branch with the identity proof, address proof and a photograph of the joint account holder. Please note, the account holder and the joint applicant need to be met in person at the branch.
To update your Name/ Date of Birth/Gender, kindly use either of the following options:
A) Visit the nearest Branch with any one of the following documents. Please carry the original document for verification:
- Pan Card
- Passport
- Voter Id
- Driving license
- Aadhaar
B) Send us signed written instruction with a self attested copy of a valid Identity document as mentioned above to: Citibank N.A, Mail Room, Acropolis 9th floor, New Door No.148, (Old No.68), Dr. RadhakrishnanSalai, Mylapore, Chennai - 600 004.
Please Note:
- The name on the identity proof document should be the name to be updated on the Bank account.
- If you have legally changed your name, please provide a copy of the "Gazette Order" confirming the name change.
- To include your spouse's name as the surname after marriage, kindly provide a copy of your 'Marriage Certificate.
- E-Aadhar card will not be accepted via Citibank online or mail room. It should be downloaded at the branch by bank officers or in presence of the RM.
To change your signature, kindly visit the nearest branch and provide a written instruction with proof of your new signature.
Proof of signature includes PAN card, Passport, Driving license and Aadhaar card.
To view your account details like branch name, IFSC code, nominee details, joint holder details, account balance and transaction details please refer to your monthly statements. To download a duplicate statement, please login to Citibank Online and follow the steps below:
Step 1: Select Banking
Step 2: Select 'e-Statements' in the left navigation panel
Step 3: Choose the account number from the option 'View/Print/Download e-Statements'
Step 4: Select the month for which you require the statement to download
You can also click 'View Account Summary' on the left navigation panel for account balance and transaction details.
Automated Teller Machine is a computerized machine that provides the customers of banks the facility of accessing their account for dispensing cash and to carry out other financial & non-financial transactions without the need to actually visit their bank branch.
ATMs set up, owned and operated by non-banks are called White Label ATMs. Non-bank ATM operators are authorized under Payment & Settlement Systems Act, 2007 by the Reserve Bank of India.
i) In White Label ATM scenario, logo displayed on ATM machine and in ATM premises pertain to WLA Operator instead of a bank. However, for a customer, using WLA is just like using the ATM of other bank (bank other than card issuing bank). ii) Acceptance of cash deposits at the WLAs is not permitted at present.
The rationale of allowing non-bank entity to set up White Label ATMs has been to increase the geographical spread of ATM for increased / enhanced customer service.
The ATM/ATM cum debit cards, credit cards and open prepaid cards (that permit cash withdrawal) issued by banks can be used at ATMs/WLAs for various transactions.
In addition to cash dispensing, ATMs/WLAs may offer many other services/facilities to bank customers. Some of these services include:
- PIN change (at all Citi ATMs)
- Request for Cheque Book (at all Citi ATMs)
- Account Information (at all Citi ATMs)
- Mini/Short Statement
- Cash Deposit (at select Citi ATMs, not permitted at WLAs)
- Regular Bills Payment (not permitted at WLAs)
- Purchase of Re-load Vouchers for Mobiles (not permitted at WLAs)
For transacting at an ATM/WLA, the customer inserts /swipes his/her Card in the ATM/WLA and enters his/her Personal Identification Number (PIN). Usually the transactions are menu driven for facilitating easy operation.
PIN is the numeric password which is separately mailed / handed over to the customer by the bank while issuing the card. Most banks require the customers to change the PIN on the first use. Customer should not disclose PIN to anybody, including to bank officials. Customers should change the PIN at regular intervals.
Yes. The cards issued by banks in India may be used at any bank / white label ATM in the country.
Yes. With effect from November 01, 2014, a bank must offer to its savings bank account holders a minimum number of free transactions at ATMs as under:
I. Transactions at a bank's own ATMs at any location: Banks must offer their savings bank account holders a minimum of five free transactions (including both financial and non-financial) in a month, irrespective of the location of ATMs.
II. Transactions at any other banks' ATMs at Metro locations: In case of ATMs located in six metro locations, viz. Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad, banks must offer their savings bank account holders a minimum of three free transactions (including both financial and non-financial transactions) in a month.
III. Transactions at any other banks' ATMs at Non-Metro locations: At other locations, banks must offer the savings bank account holders a minimum of five free transactions (including both financial and non-financial transactions) in a month at other bank ATMs.
RBI has mandated only the minimum number of free transactions at ATMs. Banks may offer more number of transactions free of cost to their customers. The above does not apply to Basic Savings Bank Deposit Accounts (BSBDA) as withdrawals from BSBDA are subject to the conditions associated with such accounts.
Yes, customers can be charged for transactions at ATMs over and above the mandated number of free transactions (as indicated in answer to Q.10 above). In case a bank decides to levy charges, the customer can be charged a maximum of Rs. 20/- per transaction (plus GST, if any) by his/her bank.
The customer should contact the card issuing bank immediately on noticing the loss / theft of the card and should request the bank to block the card.
Banks are required to display the name and the contact numbers of concerned officers/toll free number/help desk numbers in the ATM premises. Similarly, in WLAs, contact number of officials/toll free numbers/ helpline numbers is also displayed for lodging any complaint regarding failed/disputed transactions.
The customer should lodge a complaint with the card issuing bank at the earliest. This process is applicable even if the transaction was carried out at another bank's/non-bank's ATM. In case of WLAs, the contact number/toll free numbers are also available for lodging complaints regarding failed transactions at their ATMs.
As per the RBI instructions (DPSS.PD.No.2632/02.10.002/2010-2011 dated May 27, 2011), banks have been mandated to resolve customer complaints by re-crediting the customer's account within 7 working days from the date of complaint.
Yes. Effective from July 1, 2011, banks have to pay compensation of Rs. 100/- per day for delays in re-crediting the amount beyond 7 working days from the date of receipt of complaint for failed ATM transactions. The compensation has to be credited to the account of the customer without any claim being made by the customer. If the complaint is not lodged within 30 days of transaction, the customer is not entitled for any compensation for delay in resolving his / her complaint.
The customer can take recourse to the Banking Ombudsman, if the grievance is not redressed by the his/her card issuing bank.
The Grievance Redressal Mechanism available to users of WLA is same as that available to users of banks' ATMs for failed/disputed transactions. While the primary responsibility to redress grievances of customers relating to failed transactions at such WLAs will vest with the card issuing bank, the sponsor bank will provide necessary support in this regard, ensuring that White Label ATM Operator (WLAO) makes available relevant records and information to the Issuing bank.
Customer should destroy the card upon card expiry or closure of account, cut it into four pieces through the magnetic strip/chip before disposing it off.
Customers should observe following Dos and Don'ts to keep their transaction safe and secure at ATM/WLA:
- Customer should conduct any ATM/WLA transaction in complete privacy.
- Only one card holder should enter and access ATM/WLA kiosk at a time.
- He/she should never lend his/her card to anyone.
- Do not write PIN on the card.
- Never share PIN with anyone or seek help from anybody by handing over the card and revealing the PIN.
- Never let anyone see the PIN while it is being entered at the ATM
- Never use a PIN that could be easily guessed. e.g. his/her birthday, birthday of spouse or telephone number.
- Never leave card in the ATM/WLA.
- egister mobile number with the card issuing bank for getting alerts for ATM /WLA transactions. Any unauthorized card transaction in the account, if observed, should be immediately reported to the card issuing bank.
- Beware of any extra devices attached to the ATMs/WLAs. These may be put to capture customer's data fraudulently. If any such device is found, inform the security guard / bank/ white label ATM entity maintaining it immediately.
- Keep an eye on suspicious movements of people around ATMs/WLAs. Customer should beware of strangers trying to engaging him/her in conversation or offering assistance / help in operating the ATM
- Remember that bank officials will never ask for card details or PIN over telephone / email. So, do not respond to any phishing mails from people indicating that they represent your bank.
For debit card reissuance (on lost / stolen / damaged cards), please login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'
Step 2: Select 'Other Services and Queries' on the left navigation panel
Step 3: Click on 'Reissue card'
Step 4: Choose the card number and proceed to block and reissue the card.
Please note that the ATM PIN (APIN) will be generated automatically and sent to your registered mailing address, as a shipment separate from your reissued debit card.
Your Debit card will be renewed automatically prior to expiry of the existing card. The renewed card will be sent to your registered mailing address. The existing APIN will be applicable on your new ATM card also (If the card number is same).
If not, Please follow instructions given to create an APIN of your choice instantly via the IVR or Citibank online.
For a photo card, please fill the Debit card issuance form and affix your passport size color photo on the form. Kindly mail the form to 'Citibank N.A. Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600004'.
To request a mandate debit card, please send a Mandate application form along with a signed written instruction to 'Citibank N.A. Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004' or may visit branch.
Please note that the ATM PIN (APIN) will be generated automatically and sent to the registered mailing address, as a shipment separate from the reissued debit card. Kindly enclose a valid ID and address proof along with the instruction. Valid proofs are PAN card, passport, voter Id, Driving license and Aadhaar card.
Please note the instruction needs to be signed by the account holder and the KYC documents of the mandate needs to be self-attested.
Please follow any of the below options:
Login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'
Step 2: Click on "Order Cheque book" from the left navigation options
Step 3: Select the account for which you need a cheque book, and proceed.
or
Login to Citi mobile app and follow the steps below:
Step 1: Click on Menu button on the top left.
Step 2: Select "Service Requests".
Step 3: Select "Cheque book request".
Step 4: Select "Account" and proceed.
Send an SMS in the format CHQBOOK XXXX to 52484, where XXXX represents the last 4 digits of your debit card number. Please ensure that this SMS is sent from your registered mobile number. The cheque book will be dispatched to the registered mailing address within 4 working days.
To place stop payment on a cheque book or a cheque leaf, please login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'
Step 2: Click 'Other Services and Queries' on the left navigation panel
Step 3: Click on 'Stop payment' and follow the instructions
The cheque will immediately be placed under stop payment, if not already presented for payment.
To request a cheque deposit slip, please login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'Step 2: Click 'Other Services and Queries' on the left navigation panel
Step 3: Choose 'Deposit slips'
Step 4: Select the account for which the cheque deposit slip is required and submit your request.
The cheque deposit slip will be dispatched to the registered mailing address within 1 working day.
We send an SMS to the registered mobile number and the registered email ID when an ATM card is dispatched. This SMS carries the Airway Bill Number to track the status of the consignment. You may refer to the website of the respective courier company for the current status.
We send an SMS to the registered mobile number and the registered email ID when a Demand Draft is dispatched. This SMS carries the Airway Bill Number to track the status of the consignment. You may refer to the website of the respective courier company for the current status.
We send an SMS to the registered mobile number and the registered email ID when an ATM card or a Demand Draft is dispatched. This SMS carries the Airway Bill Number to track the status of the consignment. You may refer to the website of the respective courier company for the current status.
Please note the consignment can be dispatched only to an address registered with us or to a Citibank branch of your choice.
To book a demand draft, please login to Citibank Online and choose 'Order Demand Draft' on the left navigation panel and follow the instructions.
The demand draft will be dispatched to the specified address, in 1 working day.
To cancel a demand draft,
- If original draft available: Please provide the signed cancellation request along with the original draft.
- If original draft not available:
- In case of a first party draft*, please submit a written instruction at the branch nearest to you.
- In case of a third party draft, please submit signed Purchaser indemnity form on a stamp paper as per local stamp duty. In addition a Beneficiary Acknowledgement for stop payment needs to be signed by the third party in whose favour the draft has been issued. The signature of the beneficiary should be attested by bankers to beneficiary/Notary public. The purchaser indemnity can be signed as per signature rule updated in your account.
If the instrument is lost at your end in transit, a certificate from courier / postmaster should be obtained stating that the said instrument is misplaced in transit.
*First party is defined as demand drafts purchased by customer in own name.
You may select an ATM PIN of your choice through 2 self select options available - IVR or Citibank online. To generate your new ATM Password (APIN) instantly, please login to Citibank Online or please call 1860 266 2484 to generate on the IVR.
Please find the steps below to generate APIN post login to Citibank Online:
Step 1: select the option "banking" under view account summary
Step 2: Click "PIN related" and select "ATM PIN" on the left panel
Step 3: Select the card number (from the drop down list) and enter your CVV number.
Step 4: Click "Generate OTP".
Step 5: Enter the OTP (sent to the registered mobile number)
Step 6: Provide the desired ATM PIN and confirm.
For any assistance kindly Click Here for live chat.
To request a new Telephone PIN (TPIN), please login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'
Step 2: Click 'PIN related' on the left navigation panel
Step 3: Select 'Telephone PIN'
Step 4: Select the appropriate card number and proceed.
The TPIN will be sent to the registered mailing address within 1 working day.
To change your Internet PIN (IPIN), please login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'
Step 2: Select 'PIN related' in the left navigation panel
Step 3: Choose the 'Internet PIN' option and follow the online instructions
If you have forgotten your IPIN, please click here to reset the same. You will be requested to input your ATM/Debit card number, CVV and Date of Birth to create a new IPIN instantly.
As per the 'Know Your Customer' guidelines issued by the Reserve Bank of India (RBI), a valid proof of address is required to be submitted for every change of mailing address.
Once the address is updated, you will receive a message in the 'Notifications' tab requesting you to upload the address proof. You can use one of the below options to submit your address proof:
- Online: Click Here to login Citibank online, click on your "Notifications" and upload a copy of your signed address proof, mentioning your account number
- Alternatively, you may visit our Branch with the valid proofs for verification by the Banker and submit
The list of acceptable address proof remains the same for permanent address. Below is the list of acceptable address proof documents:
Aadhaar / e-Aadhaar – If address on the same is not current, you may provide any of the below documents.
- Valid Passport with address page
- Valid Driving License with address
- Voters ID card issued by Election Commission of India
- Job card issued by NREGA duly signed by an officer of the State Government
- Letter issued by the National Population Register containing details of name and address
Don't have access to Citibank Online?
-
Click here to get your User ID and Internet IPIN (IPIN), in case you don't have access to Citibank Online.
-
Forgot your User ID? To retrieve it in 3 steps online, Click here.
-
Forgot your IPIN (Internet Password)? Click here to reset it in just 3 steps online.
The Reserve Bank of India vide their circular on Know Your Customer (KYC) Norms / Anti-Money Laundering (AML) Standards / Combating of Financing of Terrorism (CFT) dated February 18, 2008 and guidelines issued thereafter, has advised banks to periodically update the customer identification data.
The periodicity would vary from customer to customer or categories of accounts depending on the bank's perception of risk. Hence, for compliance, we would require the KYC documents periodically.
To update your Permanent Account Number (PAN), kindly use any of the following options:
- Please Click Here to login to Citibank online and please enter your Pan card number under Instant Pan update option. It will get updated immediately
Upload an attested copy of your PAN Card online.
(Note: The purpose of upload should be
'Update Pan Number')
- Send us a written request with self attested PAN copy to Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148, (Old No.68) Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004.
- Visit your nearest Citibank Branch with your original PAN card.
In case you know the branch where your account was opened, please click here for the list of IFSC codes. For MICR codes, please click here
SWIFT code for Citibank India is CITIINBX
Your IFSC code, MICR code, branch name and address are available on your monthly statement and Cheque book. To download a duplicate statement, please login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'
Step 2: Select 'e-Statements' on the left navigation panel
Step 3: Choose the account number from the option 'View/Print/Download e-Statements'
Step 4: Select the month for which you require the statement to download
Please click here to know more about the Online Funds Transfer facility.
You can add payee through either of the below options:
Citibank Online:
- Login to Citibank Online and select 'Transfer funds' in the left navigation panel. You can transfer funds to another Citibank account or to any other bank account.
- Please choose the appropriate option in this page and click on 'Add New Payee'.
- Please input the beneficiary account details to register the payee.
- Authorize payee using OAC sent to registered mobile number
Citi mobile app: Please login to your Citi mobile app and follow the below steps:
Step 1: Select the account from which the transaction has to be processed.
Step 2: Select 'Make a Transaction'.
Step 3: Select 'Add Payee'.
Step 4: Select desired option.
Step 5: Provide the requested details and click on continue.
Once the payee is registered, you can transfer up to Rs 50,000/- immediately, and after a cool-off period of 24hrs (excluding holidays), you can transact up to the limits specified below. We will send you an email which confirms the exact time up to which the said restriction (of Rs 50000) will be applicable.
Type of Account Daily Transaction limit: CitiGold 50 lakhs (inclusive of all transactions), Citi Priority 2 lakhs, Citibanking 15 lakhs (inclusive of all transactions), Suvidha Corporate 15 lakhs (inclusive of all transactions). Please note that payee must be added separately for NEFT/IMPS and RTGS transfers.
To understand the requirements for transferring funds abroad, kindly visit the branch nearest to you as the documents required vary basis the purpose of remittance.
According to FEMA regulation, the purpose of remittance must be specified in the wire transfer message, to receive funds from an overseas account. If the purpose of remittance is not specified, we will send you an alert from the email ID CitiAlert.India@citicorp.com, requesting to confirm the same in 48 hours, for us to process your transaction.
Kindly note that in the absence of valid purpose information, we will not be able to process the transaction and will be constrained to return the funds to the remitting bank.
Please note that it may take upto 48-72 hours to credit the funds into your account after receiving the response from your registered email id.
If you have neither received the funds, nor the alert, please contact us with the telex copy of the remittance (available with the remitter or remitting bank), for us to trace the funds.
Outward remittance:
Please click here for details on charges applicable on outward remittance.
Inward remittance:
No charges are levied by Citibank India on inward remittances. Your account gets credited for the amount received from the remitting bank. However, there may be charges levied by the remitting bank or intermediary bank, details of which you may kindly check with the remitter.
Please click here to know more about the Online Funds Transfer facility.
Citibank ready credit is an overdraft facility offered to select Suvidha Corporate Salary Account holders. To know more about this facility, please click here.
Please click here for the schedule of charges applicable on a Ready Credit Account.
Citibank ready credit is an overdraft facility offered to select Suvidha Corporate Salary Account holders. Please click here to check the eligibility criteria. To apply for a Ready Credit Account, please click here.
Please note: Issuance of the Citibank Ready Credit facility is at the discretion of the Bank and subject to its internal approval criteria.
Your Ready Credit Account will be opened in 7 working days from the date of application. Once the account is opened, your account number will reflect on your Citibank Online Account summary page. However, the limit will be assigned to you post the subsequent salary credit.
Your Ready Credit account will automatically be closed in case we are unable to extend a limit to your account. We would also send an email / letter confirming the reason to your registered email ID / mailing address
Please note: Issuance of the Citibank Ready Credit facility is at the discretion of the Bank and subject to its internal approval criteria.
There are several options for making payments to your Ready Credit Account:
- Fund transfer vide Citibank Online, Citi Mobile, NEFT, RTGS
- Cheque/Demand Draft deposit at Citibank ATMs
- Sending Cheque or Draft by post / courier to 'Citibank N.A. Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600004'.
Please note,
- The monthly minimum payment of 5% of your outstanding balance will be deducted from your linked savings account on the date of salary credit
- The interest on your total usage will be deducted from your linked savings account on 1st of every month. In case there is no usage of the facility, there will be no interest payable.
We review the limit assigned to you on an annual basis and whenever you are eligible for an increased limit, we inform you vide an email and Citibank Online. Please login to Citibank Online and visit the 'Inbox' section on top of the page, to view and accept the offer for Credit Limit Increase.
Kindly note, we may reduce the credit limit if there is a decrease in salary or change in your credit history.
To close the Ready Credit facility, kindly use any of the below options:
- Contact 24x7 CitiPhone helpline.
- Send the request via Citibankonline 'Your Queries' link
- Send a signed written instruction mentioning
your 10-digit
Ready Credit account number to: Citibank
N.A, Mail
Room, ACROPOLIS, 9th Floor, New Door No.148,
(Old
No.68) Dr. Radhakrishnan Salai, Mylapore,
Chennai - 600 004.
For any assistance, kindly Click Here for Live Chat.
Please note: Any outstanding amount on the account needs to be paid prior to closure of the Ready Credit account.
You can pay your electricity bill, mobile and telephone bill, SIP and insurance premium through 'Bill Pay'.
To view the list of billers, please login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'
Step 2: Select 'Bill Pay' on the left navigation panel
Step 3: Choose 'Register new biller'
Step 4: Please click on 'View All Billers' and choose your city for the exhaustive list of billers
To register a new biller, please login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'
Step 2: Click 'Bill Pay' on the left navigation panel
Step 2: Select 'Register new biller'
Step 3: Select the utility bills that you wish to pay and submit the instruction.
Please note, the bill pay facility will be activated post confirmation / verification from the biller.
To view the list of billers, please login to Citibank Online and follow the below procedure
Step 1: Select 'Banking'
Step 2: Select 'Bill Pay' on the left navigation panel
Step 3: Choose 'Register new biller'
Step 4: Please click on 'View All Billers' and choose your city for the exhaustive list of billers
To register a new biller, please login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'
Step 2: Click 'Bill Pay' on the left navigation panel
Step 3: Select 'Register new biller'
Step 4: Select the utility bills that you wish to pay and submit the instruction.
Please note, the bill pay facility will be activated post confirmation / verification from the biller.
To view / modify / de-register your utility bill payments online, please login to Citibank Online and follow the below steps below:
Step 1: Select 'Banking'
Step 2: Click 'Bill Pay' on the left navigation panel
Step 3: Select 'Pay/Manage bills' and follow the instructions.
To recharge your Mobile / DTH, kindly login to Citibank Online and click 'Mobile / DTH recharge' on the left navigation panel and proceed with the onscreen instructions.
If your account has been debited though your mobile / DTH recharge has been unsuccessful, we request you to bear with us as completion of the transaction may take upto 4 working days.
We request you to contact us after 4 working days, if the payment has neither been credited to the mobile / DTH account, nor credited back to your account.
To change your user ID, please login to Citibank Online and follow the steps below:
Step 1: Select 'Banking'
Step 2: Click on 'Other Services and Queries' on the left navigation panel
Step 3: Select 'Change User ID' and input the User ID of your choice.
iPhone and Android phone users can download the Citi Mobile App from App Store and Android Market respectively. You may also download the application by sending an SMS in the format 'SMS MBANK' to '52484'.
Please note, users with Windows OS can visit the mobile version of our website at m.citibank.co.in and fulfill their banking needs.
Please click here for further details on mobile banking functionalities.
Your branch name, address, IFSC and MICR code are also available on your monthly statement and Cheque book. To download a duplicate statement, please login to Citibank Online and follow the steps below:
Step 1: Select 'e-Statements' in the left navigation panel
Step 2: Choose the account number from the option 'View/Print/Download e-Statements'
Step 3: Select the month for which you require the statement to download
In case you know the branch where your account was opened, please click here for the list of IFSC codes.
To locate the nearest branch and for details like branch address, contact number and timings, please click here
To locate the nearest branch and for details like branch address, contact number and timings, please click here
In case you have an existing Citibank account, and wish to know your branch details (address, IFSC and MICR code), you can view the same on your monthly statement and Cheque book. To download a duplicate statement instantly, please login to Citibank Online and follow the steps below:
Step 1: Select 'e-Statements' in the left navigation panel
Step 2: Choose the account number from the option 'View/Print/Download e-Statements' and proceed with the onscreen instructions.
To view the contact details of your Relationship Manager, please login to Citibank Online and follow the steps below:
Step 1: Click on 'Home' tab on the top navigation panel
Step 2: Click 'contact' under 'Relationship Manager'
To open a Demat account with us, please visit our branch nearest to you with your original PAN card, photograph, ID proof, address proof & cheque leaf.
Please note that the Demat A/c cannot be used for Trading Purpose. Please click here for details, benefits and charges applicable on a Demat account
You will receive a monthly statement from NSDL and an annual statement from Citibank.
To transfer shares from your Citibank Demat account, kindly walk in to the nearest branch and submit the below documents:
- Annexure L if the transferee account is with a Depository Participant affiliated to NSDL.
- Annexure N if the transferee account is with a Depository Participant affiliated to CDSL.
To ascertain if the transferee Demat account is with a Depository Participant affiliated to NSDL or CDSL, please visit their respective websites.
To transfer shares vide Citibank Online, please walk in to the branch nearest to you and provide a Power Of Attorney (POA) to Citibank to execute share transfers. Please note, online share transfer can be done only if the transferee account is with a Depository Participant affiliated to NSDL
The Annexure L and Annexure N booklets would have been dispatched to you at the time of Demat account opening.
In case the booklet is lost, stolen or misplaced, kindly send a written instruction signed by all the holders with the reason for requisition (book has been misplaced, etc.) to the nearest Citibank branch or mail it to 'Citibank N.A. Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600004'. Please enclose your transaction statement (attested by you) along with this request.
Dematerialization is the process of conversion of physical share certificates into electronic form. To dematerialize your shares, please walk-in to our branch nearest to you and submit the Original Share Certificates along with a written instruction.
Dematerialization will take approximately two to four weeks depending on the time taken by the company / their Registrar & Transfer agent.
