You can contact us anytime, anywhere though our contact points that provide you faster, friendlier and easier access to your loan account.

At Citibank, it is our constant endeavor to make out relationship a mutually beneficial one and there is no better way to achieve this than by always being available to you.

Your Citibank Loan

Your Loan Account Number

The moment you take a loan, a Loan Account Number is provided to you. Your Loan Account Number is the key to access your loan details with Citibank and is mentioned in the Welcome Letter. Remember to quote your Loan Account Number in all your correspondence with Citibank to help us address your queries and requests immediately.

In case you forget your Loan Account Number, please contact our CitiPhone officers or visit us at We will verify your details against those in our records and your Loan Account Number will be sent to you.

We shall be sharing your loan account information through:

  • Statement on e-mail (SOE)
  • CitiAlert Service

You can contact us through the following touch points for a query on your loan account:

  • Citibank Online (CBOL)
  • Citibank Mobile App (MBOL)
  • CitiPhone Banking
Citibank Online (CBOL)

You can access a range of services and keep track of your 24X7 through Citibank Online (CBOL). All you need to do is log on to with your IPIN to view, transact and manage your Loan Account.

We encourage you to login to Citibank Online today and generate your IPIN by following these easy steps mentioned alongside. CBOL is a best-in-class platform that not only gives you the freedom to access your Loan Account whenever you please, but is also simple and convenient to use.

You can familiarize yourself with CBOL today by following the simple instructions on every screen, CBOL is the one-stop solutions to all your loan related queries and needs.

What are the sections that I can view online?

  • Loan Account Summary
  • Statements / Welcome Letter
  • Interest & Principal Certificate

What can I manage online?

  • Request for a loan agreement copy
  • Request for a property documents custody certificate
  • Update your contact information – such as address, mobile number and e-mail address
  • Register for CitiAlerts to keep track of your Loan Account

What are the transactions I can conduct online?

  • Request for a Top-Up
  • Request for a New Home Loan
  • Place your Loan Disbursal request

Follow these easy steps to get your IPIN instantly!

Step 1: Log on to
Step 2: Click on "Get IPIN Now" and choose your relationship type
Step 3: Enter your personal details and request for an Online Authorisation Code (OAC)
Step 4: Once your OAC reaches you through your e-mail/mobile, enter your OAC reference number, the OAC and your personal details
Step 5: Select an IPIN (Internet Password) of your choice
CitiAlert Service

Now, keep track of your Citibank Loan Account anytime, anywhere through the CitiAlert Service. You will get SMS / E-mail alerts from time-to-time on your Loan Account so that you stay informed even when you are on the move.

For using the CitiAlert service, you need to provide a valid e-mail ID/ mobile number, and in the event of any change, intimate us about your new e-mail ID / mobile number.

We constantly review these services and reserve the right to add new alerts, modify/stop the existing alerts based on your feedback and independent research.

How can I register for the CitiAlert service?

Your current subscription to CitiAlert service is mentioned in the welcome letter. In the event you missed out subscribing to CitiAlert service at the time of loan processing you can also activate/modify the CitiAlert service using CBOL (refer the section on Citibank Online).

Do I have to pay any additional fee for the CitiAlert service?

The CitiAlert facility is currently free of cost. Citibank reserves the right to, at its sole discretion, but with prior intimation to the customer, charge fees for provision of the CitiAlert Facility. Kindly refer to the loan agreement for Terms and Conditions related to the CitiAlert Service.

What are the Alerts that I will receive as part of the CitiAlert service?

Some of the key alerts sent to a registered E-mail ID/mobile number are as below :

Alert Time
Loan Booking Alert Sent at the time of loan booking along with loan details
Loan Disbursal Alert Sent at the time of Loan Disbursal along with disbursal details
EMI Payment Confirmation Alert Sent post receipt of monthly payment
E - Mail Address Updation Alert Sent at the time of a customer changing their E-mail address
Contact Number Updation Alert Sent at the time of a customer changing their contact number
Address Updation Alert Sent at the time of a customer changing their mailing address
Part Prepayment Alert Sent post banking of the part prepayment instructions, if any
Closure Alert On closure of the loan account
EMI Reminder Alert Sent prior to the EMI being debited

Snapshot of services across various platforms

Type of Request Citibank Online CitiPhone
Statement Y Y
Balance Confirmation Y Y
List of Property Documents Y Y
Interest & Principal Certificate Y Y
Disbursal Request Y Y
Top-up Request Y Y
Mailing Address Change Y Y
Copy of Loan Agreement Y Y
Statement on E-mail (SOE)

Now, contribute to the environment and say no to paper. Receive your adhoc requests for statements / certificate requirements through our Statement on e-mail facility.

What are the benefits of the Statement on E-mail (SOE) facility?

  • You can archive your E-statements on your computer in a PDF format and say goodbye to cumbersome paper statements
  • These documents can also be easily accessed and viewed anytime from your e-mail’s inbox
  • You may print your PDF statements for future reference

Is Statement on E-mail completely secure?

Statement on E-mail is completely secure because of the following features:

  • It comes in a 128-bit encrypted PDF file, which is tamper-proof
  • It can be viewed with a password known only to you, thus protecting your privacy

What are the documents that I can receive through SOE?

You can receive the following documents through SOE:

  • Loan statement
  • Interest and Principal Certificates
  • Address change confirmation letter
  • Pre-closure letter
  • Sharing is rewarding - Get rewarded for every successful home loan referral


*Terms and conditions apply. All loans are at the sole discretion of Citibank N.A. Citibank reserves the right to ask for any additional documents from the applicant. Citibank reserves the right, at anytime, with prior notice to add / alter / modify / change or vary any of the Terms and conditions or to replace them, wholly or in part. Click here for Most Important Terms and conditions. Please refer to our Schedule of Charges.

Mortgage Loans are available only in Delhi-NCR, Mumbai, Pune, Bengaluru, Chennai, Hyderabad, Jaipur, Coimbatore, Ahmedabad, Chandigarh & Kolkata.

Citibank India does not market any product or service to individuals resident in the European Union, European Economic Area, United Kingdom, Brazil, New Zealand, Switzerland, Guernsey, Jersey, Monaco, San Marino, Vatican and The Isle of Man. This webpage is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to individuals resident in the European Union, European Economic Area, United Kingdom, Brazil, New Zealand, Switzerland, Guernsey, Jersey, Monaco, San Marino, Vatican and The Isle of Man.