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Welcome to Citibank India's Customer Service Centre

We are at your assistance seven days a week, round the clock. If you are looking for information about our products & services or wish to reach us, make a selection below to get started.

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Please click here, for a comprehensive list of product related FAQs.

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Have unresolved query?

Write to Head-Customer Care in case you would like to follow up on your query.

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Information on Nodal Office and Ombudsman:

If you are not satisfied with the response received from the Head Customer Care, you may escalate your concern to the Principal Nodal Officer(PNO) in the following ways. Please ensure you quote the reference number from your previous interaction with us, while reaching out to the PNO.

Click here to write instantly to Hema L. Venkatesh

Write to

Principal Nodal Officer,
Hema L. Venkatesh,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.

Do not forget to quote your interaction reference number and first point of contact with the bank.

You may also contact the Regional Nodal Officers appointed under the jurisdiction of the respective Banking Ombudsman. Click here for complete contact details of the Nodal Officers/Principal Nodal Officer.

To write to our Senior Management instantly, please use the below links.

To write to Country Head, Global Consumer Group Click here

To write to Head, Credit Cards & Personal Loans Click here

To write to Head, Retail Banking & NRI Business Click here

To write to Head, Home Loans Click here

For the complete list of senior management, please click here.

In the event that you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review. Please click here for details of the Banking Ombudsman scheme.

Demat Related Grievance

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal. For details, click here.