The Reserve Bank of India in its “Statement of Development and Regulatory Policies” dated 27th Mar 2020 announced certain measures to ease the burden of repayment of dues towards banks due to disruptions on account of the COVID-19 pandemic.
In a pursuant order dated 22nd May 2020, the RBI has allowed banks to extend the deferment of the repayment of credit card dues by the customers for the payment due dates falling between 1st Mar 2020 (“Start Date”) - 31st May 2020 till 31st Aug 2020 (now referred as “End Date”). You will be enrolled for the Moratorium if you choose not to pay the Minimum Amount Due for your card up-to 2 days before the next statement date. The benefits of the Moratorium will then be available for that statement period. There will be no late payment and payment return charges payable, no reporting to the credit bureau in default status and no EMI(s) will be billed for the enrolled customers during such period. However, the interest will continue to accrue which shall be recovered after the completion of this period. Please also note that if you do not pay the Total Amount Due as mentioned in your card statement, the interest free period will not apply for any fresh purchases you make subsequently and interest at the applicable rate will be levied from the date of purchase.
You will be required to make the payments towards the outstanding after the moratorium period ends to avoid penal charges and credit bureau reporting.
Moratorium is an option provided to not make payments towards your card dues for 6 months starting 1st Mar 2020 and ending 31st Aug 2020. During this period, you can choose not to make payments till the next Statement date. We will review all eligible accounts 2 days prior to their respective statement period end and enroll those accounts in to the moratorium for which the Minimum Amount Due remains unpaid. Such enrolled accounts would not be reported to credit bureau in default for the payments missed during the moratorium and the late payment charges and payment return charges levied would be reversed.
You can write to us for enrollment at email@example.com
This is available to our credit card customers whose cards are in good standing as of March, 2020 (i.e. no default in repayment of prior dues).
Customers who have received the communication from Citi via e-mail and/or SMS, and whose cards have no prior dues as of 1st Mar 2020, are eligible to enroll (refer Q1. for enrollment) for the moratorium.
No, there is no explicit opt-in required. Customers who have received the communication are eligible for payment due dates until 31st Aug’20. If you had not made payment of your Minimum Amount Due upto 2 days before the next Statement Date, your account will be enrolled for moratorium and benefits therein. Also, the EMIs on your card will be deferred only for the enrolled period/statement cycle
The moratorium offered by Citibank is post your receipt of the email and SMS for the offer for dues falling up to Aug 31st, 2020. For enrollment, please refer to Q1.
The customers who have received the extension communication can request for the Moratorium as mentioned in Q.2 above. You will also be enrolled for the Moratorium if you choose not to pay the Minimum Amount Due for your card up-to 2 days before the next statement date. The enrolled customers will receive moratorium benefits until 31st Aug’20. For more details on enrollment, please refer to Q1.
Yes, the request for SI/ECS(NACH) cancellation will remain valid until 31st Aug, post which customer will need to put a specific request to re-instate SI/ECS instructions.
Yes, you can choose not to make payments during the moratorium period including the Minimum Amount Due (MAD). This is a temporary relief measure for payments due between 1st March and 31st Aug in accordance with the RBI’s COVID-19 regulatory package. For more details on enrolment, please refer Question 1.
Please note that interest will be charged if the Card Member does not pay back the previous bill in full, by the payment due date (as per the card statement), and on cash advances from the day of advance. Interest is charged from the date of transaction until the date of full settlement of the dues. Please refer to section on “Finance Charges” in the Most Important Terms and Conditions of your respective card for details. This is available at: https://www.online.citibank.co.in/portal/newgen/cards/tab/creditcards_tc.htm
We request you to make as much payment and preferably by payment due date as feasible to minimize interest charges and prevent a large payment requirement in your subsequent statements.
If the Minimum Amount Due for your card remains unpaid 2 days before the next Statement Date, we will enroll your account in to the moratorium for that statement period. EMIs on your card will be deferred only for the enrolled statement cycle. Please refer Q1 for more details on enrollment.
Please note interest accrued due to deferred EMIs during the moratorium period will be applicable and payable post the moratorium period.
No late payment charges or payment return fees will be payable for the enrolled customers during the moratorium period (for details on enrollment, please refer Q1). If you have made your card payments after the Payment Due Date and you are not enrolled for Moratorium, you will continue to be levied the late payment charges.
However, interest would continue to accrue on the balances at the current interest rates. We request you to make as much payment as feasible and preferably by the payment due date to minimize the interest charges and prevent a large payment requirement in your subsequent statements.
The RBI press release has specified that interest will continue to accrue and billed on monthly basis on the outstanding amount during the moratorium period. Thus, if you make any payments during this period, the interest charges will be reduced accordingly. For more details on interest calculation, please visit https://citi.asia/INCreditCard. The interest free period will also not apply for any fresh purchases you make subsequently and interest at the applicable rate of interest will be applied from the date of purchase.
For e.g.: If you made a purchase on 20th Apr for Rs. 1,000 with a statement generation date of 25th April, interest on this purchase will accrue from 20th Apr till the date of full payment.
No, there will be no adverse reporting on your credit bureau records for payments not received during the moratorium period for the enrolled customers.
Yes, your statement will be generated as per your billing cycle. You will receive the statement information via email, SMS or physical letter (subject to lockdown conditions). However, you have an option to not pay during the moratorium period.
You will be required to make payments towards the total dues by the first payment due date post the end of the moratorium period.
For all credit card dues (including any unpaid EMIs till the respective payment due date), current prevailing interest rates will apply as per the Cardmember Terms and Conditions. https://www.online.citibank.co.in/portal/newgen/cards/cardmember.pdf
You can easily access your statements and unbilled transactions via Citi Mobile App or Citibank Online.
To place a request to stop the auto-debit from your linked savings account, you can disable the Standing instruction from Citibank Online / Citi Mobile App or write to us at firstname.lastname@example.org.
If the standing instruction for payment is already executed then you may reach out to us for refund, if required.
Yes. Please note that the moratorium is a relief granted due to the disruptions on account of the COVID-19 pandemic. However, the option lies with the customer to either continue to repay their outstanding dues or avail of the benefit of the moratorium. For details on enrolment on Moratorium, please refer Q1.
The Late payment fees charged in Mar’20 will be reversed.
EMI once billed will not be reversed and will be part of your credit card dues. However, if you have made payment against the EMI, you can reach out to us for a reversal by writing to us at email@example.com.
There will be no payment return charges payable for the enrolled customers during the moratorium period. Refer Q1 for enrollment details. Should there be any charges levied during the moratorium period, we will reverse those charges.
We will continue to present standing instruction/ECS during this period. However, there will not be any payment return charges payable by you. If you do not want us to present the ECS / SI / NACH, you will need to inform us.
You can write to us at firstname.lastname@example.org to request for cancellation of future presentations. Please note:
Yes, you can reach out to us for a reversal of March 2020 payments by writing to us at email@example.com.
Yes, you can reach out to us for a reversal of May 2020 payments by writing to us at firstname.lastname@example.org.
We will not debit your linked savings account for the monthly minimum due till the end of August 2020. However, interest will continue to accrue at the applicable rate and will be auto debited from your linked savings account on your regular due date. We will not levy any additional charges for non-payment of dues nor will your account be adversely affected for credit bureau reporting until 31st August 2020. Please note the moratorium is a deferment and not a waiver of your dues. Unpaid dues will become payable post the moratorium period.
The RBI has permitted banks to offer the moratorium at their discretion. We will send communication to the customers who are eligible.
You can request for a refund of the monthly minimum due already debited from March 2020 onwards by writing to us.
Yes, Interest will continue to accrue on the ready credit account outstanding, at the applicable interest rate over the moratorium period. We will continue to auto-debit the interest from your linked savings account. If you need a refund of interest paid by you in March, please write to us. We will process refund requests, at our discretion, on a case-to-case basis. Please note, interest refunded will then become payable post moratorium period.
We encourage you to continue paying your ready credit outstanding, as much as possible, to reduce the interest charged to your ready credit account.
We will continue to auto-debit your savings account for principal and interest due. No additional charges will be levied on your account and your account will not be adversely affected for credit bureau reporting due to non payment of dues until 31st August 2020. If you need a refund of ready credit dues debited from March 2020 please write to us. Please note, interest and installment refunded will then become payable post the moratorium period.
No, refunds can only be claimed when the complete payment has been made against the due payments. If you are eligible, refund will be paid against the complete payments made.
With regards to moratorium related queries, you can write to us at email@example.com
To ensure that your request is addressed properly, please note below:
You can easily access your statements and outstanding amount via the Citi Mobile App or Citibank Online.
a. If you are an eligible customer and have written to us to avail the moratorium, we will not present your EMIs until 31st August 2020.
b. If you have been auto-enrolled for moratorium program till 31st May 2020 due to non-payment of EMI dues in April 2020 or May 2020, we will start your EMI presentations from June 2020. If you wish to extend the moratorium and have your EMIs deferred till 31st August 2020, please write to us
c. If you are eligible for moratorium and unable to pay your dues, we will auto enroll your loan account for the moratorium program and stop further EMI presentations until 31st August 2020
We have restarted EMI presentations from June 2020 for all customers who have not written to us for availing moratorium. In case you wish to stop EMI presentations till 31st August 2020/seek refund of you EMI(s) debited during the period, you may write to us.
We will not levy any late payment charges or bounce charges for non-payment of EMIs during the moratorium period. Neither will you be reported to credit information companies as being in default. Your credit score will not be impacted for non-payment of EMI during the moratorium period.
No. Since the moratorium/deferment is being provided specifically to enable the borrowers to tide over the economic fallout from COVID-19, the same will not be treated as concession or change in terms and conditions of loan agreements due to financial difficulty of the borrower.
Yes, Interest will continue to accrue on the principal outstanding on your personal loan at the applicable interest rate. This will be payable after the moratorium period ends. E.g. if your principal outstanding on 31st March 2020 is Rs. 3,00,000 and the ROI applicable on your loan is 12% p.a., and if you do not pay any EMIs during the moratorium period, interest that will accrue over 5 months will be Rs.15,000.
Moratorium is a deferral of your EMI payments and not a waiver. EMIs unpaid and interest accrued during this period will be payable after the moratorium period. The tenor of your personal will be extended. We will advise you on the same after 31st August 2020.
If you want us to present your EMIs during the moratorium period, please write to us at least five working days before the EMI presentation due date. You can also pay your EMIs through account transfer from your Citibank account or through NEFT from any of your other savings accounts.
For NEFT payments, please state your name as per loan agreement, personal loan account number, Citibank NA as the recipient bank, recipient IFSC code as CITI0000003 and fill up Chennai in recipient branch details.
Please email us at firstname.lastname@example.org. To ensure that your request is addressed properly, please note the following details:
RBI had provided the banks with the permission to allow moratorium of three months for repayment of instalments on term loans outstanding between March 1, 2020 and May 31, 2020. The same has now been extended for another 3 months and moratorium is now applicable on instalments to be paid between June 1, 2020 to August 31, 2020.
During this period, you can choose not to make payments which are otherwise due on the payment due dates per your loan schedule.
The moratorium is to be treated as a deferment of EMI and not a waiver of EMI. In line with the guidelines,interest(at the rate as applicable on loan) shall continue to accrue on the outstanding portion of the loan during the moratorium period. The unpaid interest shall be added to Total Outstanding (TOS) for interest calculation for the subsequent month at the prevailing rate of interest. A simple illustration is provided for reference :
|Loan oustanding as of April 1, 2020||10,00,000|
|Add: April Interest @12% (p.a.)||10,000|
|April EMI received||-|
|Loan outsanding as of May 1, 2020||10,10,000|
|Add: May Interest @12% (p.a.)||10,100|
|May EMI received||-|
|Loan o/s as of June 1st||10,20,100|
At the end of moratorium period, the total interest accrued during the Moratorium period shall be added to the principal outstanding of the loan and recovered over the remaining tenor of the loan.The balance tenor will be increased accordingly at the end of the moratorium period.
The objective of moratorium period is to provide relief to individuals and businesses who are facing temporary financial constraints arising due to COVID-19 pandemic. We hope that this support would allow you to face financial challenges better during this period.
No, there will be no adverse credit reporting on your credit bureau records for EMI payments not received during the moratorium period.
No, there will no levy of penal or bounce charges on the EMI payments not received during the moratorium period.
You can write to us at email@example.com to avail the moratorium. The Bank will continue to present the EMI mandate as per normal business practice. If there are no funds in the repayment account, the EMI will not get debited. No charges pertaining to the delay shall be levied in the aforementioned case. Neither will there be any impact to the credit rating.
If there are funds in the account, the EMI will be cleared and applied to the loan as per normal course. If you wish to opt for the moratorium, please reach out to us at firstname.lastname@example.org and we can arrange for a refund of the EMI debited. The refund process will take 7-10 working days.
If you have already reached out to us for availing the moratorium benefit for the period of March 1st, 2020 to May 31st, 2020, we will extend the same benefit for the EMI from June to August 2020 unless we have a specific request from you to not avail the moratorium. There will be no impact on credit bureau or levy of any charges on non-presentation of EMI.
You can reach out to us for reversal of EMIs for the if debited during the moratorium period The refund process takes 7-10 working days.
The Bank will continue to present the EMI mandate as per normal business practice and if the EMI gets cleared, the same will be applied to the loan as in the normal course. There is no other action required from your end.
Interest shall continue to accrue on the outstanding portion of the loan during the moratarium period and the unpaid interest shall be added to Total Outstanding (TOS) for interest calculation for the subsequent month at the prevailing rate of interest. Refer to FAQ no 2 above for details.
Loan accounts which were upto one EMI overdue as of March 31st, 2020 are eligible for the Moratorium and the loans which are already part of the existing Risk Mitigation Plan (Settlement, Rewrites, Extensions, Re-ages) will not be eligible for the Moratorium benefits.
Existing bank customers have been informed using the following communication channels: