Raising Service Request is now easy. Follow a simple 4 step journey to submit your request
You can instantly update your Address, Email ID, Mobile, Landline Number, PAN, Passport, send Debit Card request, or register for E-statement using Citibank Online instead of sending Physical instructions
We will now collect your Account information before we proceed further with Instruction Processing section
Please note that TDS Certificates will only be mailed to your registered mailing address
I/We agree to provide a self attested photocopy of PAN and send the same along with this form to Citi Mail Room
Note: Accounts can only be linked if the Primary Account holder is common across the accounts
Note: Please ensure Email id updated on account else update the Email id through Step 1
Please update my/our Passport details (Please provide signed photocopy of the new passport)
Primary Account Holder
Secondary Account Holder
If you are a US Citizen or Permanent Resident, please complete Form W9 for each account holder.
I/We understand that Debit Card will be delivered at my registered mailing address
Incase you wish to change your mailing address, please log in to Citibank online or update the address section in the form
I/We understand once the holder is deleted he/she will not be able to operate the account
Please note only the non-primary holder can be deleted
Please update my/our contact details (Please provide proof in case of change of address)
Choose one or more addresses that you want to update:
Please note:
You are required to have at least one address with linked Officially Valid Document (OVD).
If Country of Residence is U.S., please submit Form W9 for each account holder, if not already submitted
Officially Valid Documents (OVD)
In case you do not have any one of the above OVD for the addresses as proof for the addresses along with an above OVD. The OVD address thus submitted will be updated as your permanent address in our records:
Note:
Provide Basic Account Information
TERM DEPOSIT ACCOUNT
Request for TDS (Duplicate Tax Deduction at Source) Certificate
PERMANENT ACCOUNT NUMBER (Please provide a signed photocopy, if available)
Request for Linking of Accounts
Register for E-statements
PASSPORT DETAILS
Place Debit Card Request
DELETION OF HOLDER
Update Address / Email ID/ Mobile/ Landline Number
XERAGO/NRI/SMRT ACC INST/08-18/VER 1.0
Instructions received by: Mail In Person Date:DDMMYYYY
Met in Person Verification Confirmation:
ID Number:(please attach photocopy of ID proof collected if met in person)
Customer met and IDs sighted by:Name:Signature:GEID:
Independently verified by:Name:Signature:GEID:
Signature verified by:Name:Signature:GEID: