Citi Knowledge Center
Quick reads to keep you up-to-date on money matters.
Online banking safety tips
Security Tips

Online banking is fast, convenient and gives you the freedom to access your funds whenever, wherever. Whether you are looking to pay your bills, make purchases online, book a ticket, transfer funds to your friend or relative, or book a deposit, all it takes is your phone or a computer with an internet connection. In a few clicks, your transactions are done.

But with great convenience comes greater responsibility. There are many fraudsters who are looking to get the best of you and make way with your sensitive information and money. By being aware of their methods, you can ensure your safety and security.

Take a look below to see how your transactions are protected and what can you do to stay protected.

What do banks do to protect you?
Citibank has brought in systems and processes to ensure your transactions are protected.

Secured login session

Secured login session

128-bit Encryption protects all the data when you login. The virtual dynamic keypad ensures you are protected against programs that capture your keystrokes.

Double protection with the multi-factor authentication

Double protection with the multi-factor authentication

A unique One Time Password is sent to your registered mobile number to authenticate your “add a payee” request and online purchases.

Secure mobile banking

Secure mobile banking

Citi Mobile app doesn't store personal account information on mobile devices, so your accounts are not exposed if your phone is lost or stolen.

Personal details masked

Personal details masked

Your details are protected both on Citi Mobile and the online banking platform.

Alerts for transactions

Alerts for transactions

You will receive email and SMS alerts for all your account transactions, so you can quickly track and report unauthorised usage.

How you can protect yourself?

How you can protect yourself?

Always key-in the address of the bank

Always key-in the address of the bank

Fraudsters can try to trick you by sending you emails with links to bank-like sites.
Always type www.citibank.com/india

Ensure the page is secure while entering data

Ensure the page is secure while entering data

Look for the padlock and the url starting with https://... If they are not seen, then data entered is not secure.

Keep a strong password

Keep a strong password

Include letters, special characters and numbers to ensure your password is not easily guessed. Do not write it down or send them by email. Change it regularly.

Be cautious from where you login

Be cautious from where you login

Keep your personal computer protected, and access banking sites only on trusted wireless network. Do not use public computers.

Smart phone usage

Smart phone usage

Secure your phone with a strong pass code. Do not store your IPIN or other sensitive information on your phone. Be wary of shoulder surfing. In case you have lost or misplaced your phone, inform the bank so that Citi Mobile access can be disabled.

Download Citi Mobile app from a trusted source

Download Citi Mobile app from a trusted source

Download from App Store on the iPhone® and iPod touch®, or Google's Android Playstore. You can alternately SMS MBANK to 52484 and click on the download URL in the response SMS.

So go ahead and enjoy online banking convenience without the risk of losing your hard earned money.