Citibank now offers you the most convenient way to bank on the move - Citi Mobile. Citi Mobile works on your mobile phone and is a simple, secure and a fast way to transact 24x7 from the comfort of your home, office or even from your car!
Citi Mobile is currently available for Suvidha/Banking and Credit Card Customers.
To use Citi Mobile all you need is a java-enabled mobile phone with a GPRS connection. What's more, Citi Mobile works with your 16-digit Debit / Credit Card number and existing IPIN and allows you to view account details, transfer funds, pay bills, place online requests and much more.
to expand and on 
to minimise the details. Currently, Citi Mobile is available only for Citibank Suvidha/Branch Banking and Credit Card Customers.
- You must have a Java enabled mobile handset with an active GPRS connection
- You must have an active IPIN (Internet Password) provided to you for Citibank Online. (Need an IPIN for your account? Click here to get one online instantly)
- You must have registered your mobile number with the bank to be able to request for Citi Mobile
- Click here to know if your mobile handset is supported by Citi Mobile
- Click here to view demo
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- SMS MBANK followed by the last 4-digits of your Debit / Credit Card number to 52484. For e.g., if the last 4-digits of your Debit Card number are 4000, then you should send an SMS - MBANK 4000 to 52484
- You can also request for Citi Mobile from your Citibank Online account. Login at www.citibank.com/india with your Card number and password, click on the Banking/Credit Card top panel and then click on "Register for Citi Mobile" on the left navigation panel
- You will soon receive a reply SMS from Citibank with the download URL for Citi Mobile
- Ensure your GPRS connection is working and click on the URL in the SMS
- You will be taken to a WAP page, which will ask for your mobile number. Enter your mobile number and click on 'Continue'
- You will then be asked to accept the 'Citi Mobile End User License Agreement' before you are allowed to download the client application
- The message 'Application Untrusted, Continue?' will appear, as this is a 3rd party software application for your phone... Choose 'Yes' and continue
- You will be asked to choose if you want to download the application onto your phone memory or onto your memory card. Choose accordingly and click 'OK'
- The application download will begin automatically and once complete, a Citi Mobile icon will appear in your phone's 'Applications/Games' folder (depending on your phone model)
No information is stored on your mobile phone or SIM card. So even if your phone is lost or stolen, your account is absolutely safe and cannot be compromised. In addition, you can call customer service and report your phone as stolen and we will deactivate your IPIN and issue you a fresh IPIN.
Citi Mobile offers you the same unparalleled level of security as Citibank Online.
- Only you can login to your account with your Citibank Debit / Credit Card and your confidential IPIN (Internet PIN)
- All account information is 128-bit SSL protected
- All Card and account numbers or other sensitive information is masked when displayed on Citi Mobile
- If IPIN (Internet Password) is entered incorrectly for six consecutive times, Citi Mobile will block the usage of your IPIN
- Please report the loss of mobile phone to the bank so that we may disable the IPIN and access to your account through Citi Mobile
to expand and on to minimise the details. What is Citi Mobile
Citi Mobile is a mobile banking solution that allows you to access your account on Citibank Online using a mobile device. It is a convenient menu driven application, where you can view account related information, transfer funds, pay bills and much more.
Citi Mobile is a java application that you have to download on your mobile phone. Using a GPRS Internet connection, you can then access the services of Citibank Online using your existing IPIN. Hence, this is different from the existing SMS based mobile services like CitiAlert and CitiAlert on Demand.
Please visit the Citi Mobile home page to know its many features and view a demo of the solution.
Currently Citibank Suvidha/Branch Banking, Credit Cardmembers can use Citi Mobile. Please ensure you have:
- Java enabled handset with an active GPRS connection
- An active IPIN (Internet Password) which you use on Citibank Online
- Registered your mobile number with Citibank
Getting started
GPRS stands for General Packet Radio Service. It offers high-speed data services on GSM networks. GPRS lets you browse Internet, access E-mail and connect to various other data services on your mobile phone.
You can contact your telecom service provider and request for registration and activation of GPRS for your mobile number.
- Please refer to your phone manual or manufacturer's website to verify if your handset is a Java enabled one
- You can view the list of Citi Mobile compatible handsets by clicking here
- In case you do not know your handset model, please check the phone manual provided with the same. The handset model/number may be printed beneath the battery inside the handset
- Some corporate BlackBerry phones may not allow installation of 3rd party applications
In order to download Citi Mobile on your handset, you must have a registered mobile number with Citibank. You can register your mobile number with the bank in one of many ways:
- Login to Citibank Online with your existing IPIN and update your number
- Call CitiPhone and use your TPIN before you talk to a CitiPhone Officer and update your number
Once your mobile number is registered with Citibank, you can request for Citi Mobile.
An active IPIN is necessary to login to your account using Citi Mobile. In case you do not have an active IPIN, click here to select one online instantly.
In case you want a new IPIN (first time user or forgotten your IPIN), click here to select one online instantly.
Click here to see the list of mobile operators on which Citi Mobile is currently available.
Citi Mobile is available to you FREE of cost. However, please bear in mind that standard GPRS download/access rates will be applicable as per your telecom service provider for using Citi Mobile.
Download
- SMS MBANK < Last 4-digits of your Debit / Credit Card > to 52484
- You can also request for Citi Mobile from your Citibank Online account. Login at www.citibank.com/india with your card number and password, click on the Banking/Credit Card top panel and then click on "Register for Citi Mobile" on the left navigation panel
- You will receive an SMS from the bank with the download URL for Citi Mobile
- Click on the link in the message
- A WAP page will prompt you to enter your mobile number. Enter it and click on 'Continue'
- You will have to accept the Citi Mobile 'End User License Agreement' before downloading the application
- The message 'Application Untrusted, Continue?' will appear, as this is a 3rd party software application for your phone... Choose 'Yes' and continue
- You will be prompted to choose Phone Memory or Mobile Memory for installing the application. Choose as per your choice and click 'OK'
- This will install the application automatically and the Citi Mobile icon will appear in the 'Applications/Games' folder (depending on your phone model)
Please check your GPRS connection or contact your telecom service provider for the same. In case you still face difficulty in connecting to the downloaded URL, kindly delete the message and request again for Citi Mobile.
The actual download time depends on the speed of GPRS connectivity offered by your mobile operator. However, typically, you should be able to download Citi Mobile in less than a minute's time.
This is a handset specific message, which will be seen when any 3rd party application is downloaded onto your phone. Select 'Yes' and continue downloading Citi Mobile. Citi Mobile is a safe and tested application that you can use on your mobile phone.
The downloaded applications are stored in a particular folder of the handset, specific to each device. Typically it should reside either in the Applications or Games folder of your phone.
You will need to re-download the application on your handset. Please follow the download process and continue banking on Citi Mobile.
Login / Usage
Click on the Citi Mobile icon in your mobile phone's 'Application' folder. Type in your 16-digit Debit / Credit Card number and your existing IPIN (Internet Password) to login to Citi Mobile.
At any stage, while browsing through Citi Mobile you can logout by clicking on the 'Options' menu button at the bottom left of the Citi Mobile screen and selecting 'Logout'. 'Thank you for using Citi Mobile. See you soon!' will be displayed on the screen to indicate that you have been safely logged out of Citi Mobile.
You can simply reconnect to Citi Mobile and verify your transaction history to check if the transaction has been executed.
On most handsets, you can answer the call or read the SMS while Citi Mobile continues to run in the background. After you have finished your call, you can resume banking on Citi Mobile. For certain handsets however, you may need to re-open the application and login again.
Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access Citi Mobile anywhere in the country. Please keep in mind that you might be charged special roaming rates for using GPRS.
You will have to re-download Citi Mobile on your new handset. Follow the set of download instructions and login to Citi Mobile.
You can still access your account using Citi Mobile on your phone. However if in case, you need to re-download Citi Mobile on a new phone device, you will need to register your new mobile number with Citibank before downloading the same.
The portfolio of services offered on Citi Mobile remains identical across all handsets. However, the appearance may differ slightly based on the mobile phone and its display interface.
As per RBI defined guidelines, you can execute:
- Payments (Bill payments, Card payments) up to Rs. 10,000 in a single day
- Funds Transfers (account-to-account, NEFT, ordering of demand draft) up to Rs. 5,000 in a single day
Customer Security
Citi Mobile offers you the same unparalleled level of security as Citibank Online. Your information is 128-bit SSL encrypted. Only you can access your account, by using your Citibank Card number and your confidential IPIN. We are committed to keeping your information absolutely confidential and safe.
No information is stored on your mobile phone or SIM card memory. So in case of a lost/stolen handset, no account information will be compromised.
If you lose your phone, please call CitiPhone immediately and register your complaint so we can block usage of your IPIN. However, please note that when your IPIN is blocked, you will also not be able to login to Citibank Online. We recommend that you request for a new IPIN to use both Citibank Online and Citi Mobile.
Similar to Citibank Online, all Card numbers or sensitive information is masked so as to ensure security against shoulder surfing or leak of any information through direct observation techniques.
Citi Mobile uses the highest level of security i.e., 128-bit SSL, which is the same level of security as that of your PC browser. Some handsets do not have this capability and are, therefore, not supported.
Yes, do not reveal your 16-digit Debit or Credit Card number, or your IPIN to anyone. Do not store any of these details on your mobile phone.
Customer Service
Any transaction request placed on your Citi Mobile will take the identical amount of time as it would on Citibank Online.
You cannot register new payees on your Citi Mobile. However once you register your new payees on Citibank Online, you are all set to make payments to them through Citi Mobile.
The products that you are looking for may not be linked to the account you have logged in from. Please link your accounts to the Banking/Credit Card account to access them on Citi Mobile.
Currently Citi Mobile allows you to do certain transactions only for Suvidha/Banking, Credit Cardmembers only.
In case you want to know more about Citi Mobile, you can call 24x7 CitiPhone.
* Currently, as per RBI Mobile Banking Guidelines, you can transfer up to Rs. 5,000 per day across linked account transfers, account-to-account transfers and NEFT, and make payments up to Rs. 10,000 per day across bill payments and Credit Card payments.
Disclaimer
Please note that this is a trial (Beta) version of Citi Mobile. We value any feedback and suggestions you have for enhancing your Citi Mobile experience.
- SMS MBANK < last 4-digits of Debit / Credit Card > to 52484.
- Click on the URL sent to you in
the response SMS. You will be redirected to the login page. - Bookmark the login page. Use your Debit / Credit Card No. and IPIN to access.
