Citibank Online guarantees absolute safety to its online users by using special security features.
For maximum security, all transactions are done in an SSL 128-bit secured environment, where all information passed on between Citibank and your personal computer is "scrambled" and "reassembled" using 128-bit encryption, one of the highest level of encryption commercially available.
All Credit Card transactions done on the Citibank Payment gateway are 3D Secure - a protocol that thoroughly checks authenticity of the Cardholder thereby reducing fraudulent usage. The 3D Secure demands an additional detail (known only to the Cardholder and the Card issuer) apart from your Card number, CVV and expiry date to complete the transaction.
All Debit Card transactions require the Unique Internet Password (IPIN), which you have to provide each time you log in to Citibank Online.
Protecting you and providing a secure environment is a top priority for Citibank. While we have taken appropriate steps and all possible measures to make your online transactions absolutely safe, here are some safety guidelines you have to adopt from your side to enhance your security online.
Although Internet browsers have built-in security, small Internet files are downloaded to your computer whenever you are online. Some of the files may pose a security risk. Enhance your security by taking some of the following actions:
Clear your browser's cache and history after each session so that your account information is removed, especially if you are using a shared computer
Use an Internet browser that supports 128-bit encryption.
If you use Internet Explorer, configure the browser to not remember passwords (disable AutoComplete)
Navigate the Internet safely to reduce the likelihood of online fraud. Avoid fraudulent websites:
To ensure that you are going to an authentic Citibank site, type in the entire Citibank website address into your browser instead of clicking on the link directly. For this, you would have to type in "http://www.citibank.com/india" into the browser address field
Beware of pop-up windows that ask for your account number and PIN (Personal Identification Number). Citibank Login pages are always on a web page and never in a pop-up window
If you suspect a website is fraudulent, leave the site. Do not follow any of the instructions it may present to you