Customer Helpline

Please get in touch with us through the below access channels for any collection related issues or queries.

E-mail : India.Collections.Grievance.Head@citi.com

Toll free number : 1800-419-4357 (will be active between 0830-1730 hours Monday to Friday)

For further escalations, you can contact Mr. C.L. Wasan, Collections Grievance Redressal Officer at c.l.wasan@citi.com

Mr. Wasan, Retired IPS Officer has been appointed as the external ombudsman who would independently look into collections related consumer disputes to examine customer issues and provide an impartial resolution.