Citibank
Welcome to Citibank Payment Gateway
   
Learn more about online payments.
   
Have questions? Click here.
 
Visit www.citibank.com/india
for Fabulous Offers.
 
Verisign
Welcome to Citibank Payment Gateway
  Enjoy the security and privileges of using your Credit Card / Diners Club Card / Citibank Suvidha ATM/Debit Card to make payments or for shopping online.
    FREQUENTLY ASKED QUESTIONS
 
  E-COMMERCE
 
1.
What is e-commerce?
 
2.
How does e-commerce work?
 
3.
What are the benefits of e-commerce?
 
4.
What is an online shopping mall?
 
5.
What is an online shopping cart?
 
6.
Is it safe to order online?
     
  CITIBANK PAYMENT GATEWAY
 
1.
What is a payment gateway?
 
2.
What is SSL encryption?
 
3.
What kinds of Cards can be used on the Citibank Payment Gateway?
 
4.
What's the difference between a Credit Card and a Debit Card?
 
5.
Is there a transaction fee? If so, how much?
 
6.
What is CVV number and HPIN?
 
7.
How can I transact online?
 
8.
How can I change quantities or remove items from my shopping cart?
 
9.
When will my Credit Card be charged for my order?
 
10.
I'm sure I entered my Billing Address correctly, and my Credit Card is valid. Why can't I place my order?
 
11.
When can I expect my order?
     
1. What is e-commerce?
    E-commerce refers to the process of conducting online payments and transactions. E-commerce enables you to make purchases or make utility bill payments over the Internet from your desktop in the comfort of your home or office.
   
2. How does e-commerce work?
    The Citibank e-commerce system offers three primary functions:
   
An online catalog
A Shopping Cart
A payment manager
   
Online Catalog
An e-commerce site is much like a shopping mall. Our online catalog allows you to see what goods and services are available for you.

Shopping Cart
While you browse through the catalog, you see many items of interest. You need not order and pay for each product or service individually, you can stack them in the Shopping Cart as you do while shopping in a Mall, and pay in total using your Credit Card / Debit Card.

Payment Manager
The Citibank Payment Gateway facilitates online payments for you. Upon completing your shopping, you can check out the Cart and proceed to make payment. All you need to do is provide the details of your Credit Card / Citibank ATM/Debit Card with your CVV number / HPIN (Internet Password) (as the case may be) and authorize the bank to debit your Account for the total order value.
 
   
3. What are the benefits of e-commerce?
    E-commerce transactions are secure and convenient. The Citibank website uses Secure Socket Layer (SSL) technology, which has 128 – bit ciphering strength to protect sensitive data provided by you. In simple words, this technology encrypts your data while you are on the online shopping mall, thereby restricting unauthorized external sources from viewing the sensitive information provided by you.
Citibank uses current Internet standards, such as JSSE, SSL, firewalls and integration with critical, existing back-end systems to protect your transactions. This means that you do not have to worry about or spend time verifying the secure data transfer measures. Further, sensitive details provided by you are not shared with Merchant Establishments or any third party portal.

E-commerce also brings you a world of convenience. You can now say goodbye to queues and unfriendly sales staff. All you have to do is browse and place your orders from the comfort of your home or office. Your order will be delivered to you at your shipping address within 2-4 weeks from the date of placing the order.

 
4. What is an online shopping mall?
    An online shopping mall is designed to act as a catalog to showcase all products to online visitors and allow them to purchase or avail of the products or services.
 
5. What is an online Shopping Cart?
    An online shopping cart is a tool that allows you to shortlist and stack all the products and services that interest you. Thus you need not order and pay for each product or service individually. Besides, you can also increase or reduce quantities or even remove a product from the Cart.
 
6. Is it safe to order online?
    The data you enter on your checkout pages, including Credit Card information, is encrypted so it cannot be intercepted for fraudulent use. You will know if your transaction is secure when a "complete key" icon appears in the lower-left corner of your Netscape Navigator screen, or when a "lock" icon appears in the lower-right corner of your Internet Explorer screen.
   
     
  This is a secure payment gateway using 128-bit SSL encryption. Please read the applicable


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