Diners Club International India
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Frequently Asked Questions
   
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FAQ
Frequently Asked Questions
FAQ
Your Diners Club Membership brings you premium services and privileges. This page attempts to answer as many queries with regards to your Diners Club Membership to enable you to get the most out of your Card.
 
Contact details
You can contact us anytime from anywhere in the world:
Call our 24-hour Priority Service numbers.
Write to us at:
Citibank Card Center,
P. O. Box No. 4830,
Anna Salai, Chennai – 600 002.
Fax us at 91-44-2855 2485
Mail us at indiaservice@citigroup.com
Cash convenience with your Diners Club Membership
1. Where can I find a list of ATMs that accept Diners Club Cards in India / worldwide?
You can use your Diners Club Card for drawing cash in an emergency up to Rs. 20,000 at Diners Club ATMs across the world. In India, you can access cash at any Citibank ATM or Citibank Branch. Click here for a list of ATMs.
2. Is there a transaction fee for cash advances or ATM withdrawals?
A transaction fee of 3% will be applicable on all cash advances (subject to a minimum of Rs. 250/- in India and US$ 5 overseas). All cash advances also carry a service charge from the date of transaction until the date of settlement.
3. How do I get a PIN to withdraw cash from an ATM?
The ATM PIN for your Diners Club Card will be sent to you within a week of you receiving your Card. In case you don’t receive it, you just need to call 24-Hour CitiPhone Priority Service numbers.
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International Travel with your Diners Club Card
1. Which Club Lounges can I use when I’m traveling?
Your Diners Club Card gives you complimentary access to exclusive lounges in over 80 countries around the world. Click here for the list of Club Lounges that welcome Diners Club Members.
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Making Payments to the Diners Club Account
1. How can I make payments to my bills on my Diners Club Card?
You will receive a statement each month for your Diners Club Card. This statement will be sent to your address as indicated to us at the time of applying. All you need to do is issue a cheque favoring your Diners Club Card No. (mention your 14-digit Card number) and drop it in any of the Citibank drop boxes.
2. Can I transfer money from my bank account to Diners Club account directly?
If you have a Citibank Savings Account, you also have the option of calling 24-hour Priority Service and using your T-PIN to transfer money from your Savings Account to your Diners Club Account. You can also log onto Citibank Online and make the payment on your Diners Club Card, for which you will need an Internet Password (H-PIN). If you don’t have a T-PIN or H-PIN, just call 24-Hour CitiPhone Priority Service in your city. They will help you apply for one.
3. Can I pay for my Diners Club Card over the phone?
Yes, if you have a Citibank Savings Account, you can pay for your Diners Club Card account over the phone. All you need to do is call the 24-hour Priority Service number in your city and use your T-PIN to pay your outstandings on your Diners Club Card Account. In case you do not have a T-PIN, the 24-Hour CitiPhone Priority Service Officers will help you obtain one.
4. By when should I pay my Diners Club Card statement?
You need to pay for your outstandings on your Diners Club Card by the “Payment Due Date” mentioned on your monthly statement.
5. Can I get an e-mail or mobile phone alert when my payment due date is nearing?
Yes, you can apply for CitiAlert, the complimentary messaging service for Diners Club Members. You will receive messages regularly to remind you of due payments and confirmation of payments.
6. Do I need to pay any fees or interest if I do not pay my Diners Club statement on time?
If your payments are delayed by 30 days or less, you need to pay a late payment charge of 2.75% of the total amount outstanding on your Card. If the payments are delayed by more than 30 days, you will have to pay 4.5% of the total amount outstanding as mentioned on your statement. The late payment charges are subject to a minimum of Rs. 200.
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Applying for a Diners Club Membership
1. How do I apply for a Diners Club Membership?
You can apply for a Diners Club Membership through this website. Just click on the respective Card to apply.

   • Diners Club International Card
   • Diners Club International British Airways Card
   • Taj Epicure Diners Club Card
   • Diners Club Corporate Card
2. I do not want to apply through the website. Is there any other way I can apply for a Diners Club Card?
Yes. You can call 24-hour CitiPhone Priority Service in your city and request for an application form to be sent to your address.
3. What is the annual fee on the Diners Club Card?
The annual fees on the Diners Club Cards are:
   • Rs. 2000 p.a. for the Diners Club International Card Rs 2000
   • Rs. 2000 p.a. for the Taj Epicure Diners Club Card
4. What are the other charges that I can incur on using my Diners Club Card?
Below are the charges that you can incur when you use your Diners Club Card.
 Description of charges
 Diners Club Cards
Service Charges N. A.
Cash Advance - Transaction Fees 3% on advanced amount (subject
to a minimum of Rs.100 and
US$5 at International ATMs)
Late Payment Charges 2.75% - Payments overdue by 30 days.

4.5% - Payments overdue by
60 days or more (applicable from
Payment Due Date & subject to a
minimum of Rs. 200)
Over Credit Limit Charge N.A
Cheque Bounce Charge Rs. 150
Petrol Transaction Charge 2.5%
(subject to a minimum of Rs.10)
Railway Ticket Purchase or Cancellation Fee 1.8%
(subject to a minimum of Rs. 25)
Statement Request (beyond 3 months) Rs. 100
Reissue of Lost, Stolen or
Damaged Card
N.A.
Outstation Cheque Processing Charge Purchase Rs. 100
(subject to a minimum
of Rs.50 depending on the place
the cheque is drawn on)
Service Tax 12.24% (applicable on all Fees,
Interest and Other Charges)
Foreign Currency Transactions Citibank Conversion mark-up - 3%
 
5. What information would I need to provide in the application?
In addition to basic information like name, address and date of birth, your employment details like company, designation, occupation, salary, etc. are also required. Please fill in all the fields marked on the application.
6. What is the minimum income eligibility to apply for a Diners Club Membership?
The minimum income eligibility criterion to apply for a Diners Club Membership is an annual income of at least Rs. 1.56 lakh.
7. What forms will I need to submit with my application form?
  If you are a salaried employee in a Public Ltd. Company or in the Public Sector, you need to submit your ITR or TDS or salary slip.
If you are a salaried employee in a Private Ltd. Company, you need to submit your ITR and a photocopy of your bank statement for the last 6 months.
If you are self-employed, you need to submit your ITR and a photocopy of your bank statement for the last 6 months.
8. Do I have to be a resident of India to be a Diners Club Member?
Yes, you need to be a resident Indian or a foreign national working in India to apply for a Diners Club Card.
9. Where can I learn more about the terms and conditions related to the application for a Diners Club Membership?
Click here to find out more about the terms and conditions related to the Diners Club Membership.
10. Will my application be instantly approved?
Your application will not be instantly approved. If it is, you will normally receive your new Card within 7 to 10 business days.
11. How will I be notified about my application?
If your application is approved, you should receive your Diners Club Card within 7 to 10 business days. If it is not approved, you will receive a letter within 7 to 10 business days.
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Exclusive benefits and privileges of Diners Club Membership
1. Where can I learn more about the privileges and benefits of the Card?
Click here for detailed information on your Diners Club Membership. You can also refer to the Diners Club Welcome Booklet, which will be mailed to you after your Card has been activated.
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Getting Rewards on your Diners Club Membership
1. What is the Diners Club Rewards Program?
The Diners Club Rewards Program is a program which allows you to accumulate Club Rewards Points while you use your Diners Club Card. These Points can be exchanged for exclusive gifts from the Diners Club Rewards catalogue. You earn one Diners Club Reward Point for every Rs. 125 spent using your Diners Club Card.
2. What can I redeem against the Diners Club Rewards Points that I accumulate?
You can redeem your Diners Club Rewards Points for premium apparel, accessories, gift vouchers from the best department stores, sports wear, home / office accessories, gift vouchers for use at 5-star hotels and restaurants and exciting travel packages. You can also convert your Diners Club Rewards Points to frequent flier miles. For a detailed list of all that you can redeem, click here for the Diners Rewards catalogue.
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Members Only
• Pay bills online
• Buy and pay later
• Get instant loans
 
Club Rewards
Using your Diners Club International Card is rewarding. Earn valuable Club Rewards Points and redeem them online.
 
Smart Banking with Citibank Online
 
Citibank Online now allows you to access your Card Account details from anywhere else in the world! You can
• Register for CitiAlert
• View your Statement Online
  Learn more