 |
 |
|
 |
| Your Diners Club Membership brings
you premium services and privileges. This page attempts
to answer as many queries with regards to your Diners
Club Membership to enable you to get the most out of
your Card. |
|
| |
| Contact
details |
|
You can contact us anytime from
anywhere in the world:
|
| • |
Call
our 24-hour Priority Service numbers. |
| • |
Write to us
at:
Citibank Card Center,
P. O. Box No. 4830,
Anna Salai, Chennai – 600 002. |
| • |
Fax
us at 91-44-2855 2485 |
| • |
Mail
us at indiaservice@citigroup.com |
|
|
| Cash
convenience with your Diners Club Membership |
| 1. Where can I find
a list of ATMs that accept Diners Club Cards in India
/ worldwide? |
| You can use your Diners
Club Card for drawing cash in an emergency up to Rs.
20,000 at Diners Club ATMs across the world. In India,
you can access cash at any Citibank ATM or Citibank
Branch. Click here for a list
of ATMs. |
| 2. Is there a transaction
fee for cash advances or ATM withdrawals? |
| A transaction fee
of 3% will be applicable on all cash advances (subject
to a minimum of Rs. 250/- in India and US$ 5 overseas).
All cash advances also carry a service charge from the
date of transaction until the date of settlement. |
| 3. How do I get a PIN
to withdraw cash from an ATM? |
| The ATM PIN for your Diners Club
Card will be sent to you within a week of you receiving
your Card. In case you don’t receive it, you just need
to call 24-Hour CitiPhone Priority
Service numbers. |
| Top |
|
| |
| International
Travel with your Diners Club Card |
| 1. Which Club Lounges
can I use when I’m traveling? |
| Your Diners Club
Card gives you complimentary access to exclusive lounges
in over 80 countries around the world. Click
here for the list of Club Lounges that welcome Diners
Club Members. |
| Top |
|
| |
| Making
Payments to the Diners Club Account |
| 1. How can I make payments
to my bills on my Diners Club Card? |
| You will receive a
statement each month for your Diners Club Card. This
statement will be sent to your address as indicated
to us at the time of applying. All you need to do is
issue a cheque favoring your Diners Club Card No. (mention
your 14-digit Card number) and drop it in any of the
Citibank
drop boxes. |
| 2. Can I transfer money
from my bank account to Diners Club account directly?
|
| If you have a Citibank
Savings Account, you also have the option of calling
24-hour Priority Service and using your T-PIN to transfer
money from your Savings Account to your Diners Club
Account. You can also log onto Citibank Online and make
the payment on your Diners Club Card, for which you
will need an Internet Password (H-PIN). If you don’t
have a T-PIN or H-PIN, just call 24-Hour CitiPhone Priority
Service in your city. They will help you apply for one. |
| 3. Can I pay for my
Diners Club Card over the phone? |
| Yes, if you have a
Citibank Savings Account, you can pay for your Diners
Club Card account over the phone. All you need to do
is call the 24-hour Priority Service number in your
city and use your T-PIN to pay your outstandings on
your Diners Club Card Account. In case you do not have
a T-PIN, the 24-Hour CitiPhone Priority Service Officers
will help you obtain one. |
| 4. By when should I
pay my Diners Club Card statement? |
| You need to pay for
your outstandings on your Diners Club Card by the “Payment
Due Date” mentioned on your monthly statement. |
| 5. Can I get an e-mail
or mobile phone alert when my payment due date is nearing? |
| Yes, you can apply
for CitiAlert, the complimentary messaging service for
Diners Club Members. You will receive messages regularly
to remind you of due payments and confirmation of payments.
|
| 6. Do I need to pay
any fees or interest if I do not pay my Diners Club
statement on time? |
| If your payments are delayed by
30 days or less, you need to pay a late payment charge
of 2.75% of the total amount outstanding on your Card.
If the payments are delayed by more than 30 days, you
will have to pay 4.5% of the total amount outstanding
as mentioned on your statement. The late payment charges
are subject to a minimum of Rs. 200. |
| Top |
|
| |
| Applying
for a Diners Club Membership |
| 1. How do I apply for
a Diners Club Membership? |
You can apply for
a Diners Club Membership through this website. Just
click on the respective Card to apply.
• Diners
Club International Card
• Diners
Club International British Airways Card
• Taj
Epicure Diners Club Card
• Diners
Club Corporate Card
|
| 2. I do not want to
apply through the website. Is there any other way I
can apply for a Diners Club Card? |
| Yes. You can call
24-hour CitiPhone Priority Service in your city and
request for an application form to be sent to your address. |
| 3. What is the annual
fee on the Diners Club Card? |
The annual fees on
the Diners Club Cards are:
• Rs. 2000 p.a. for the Diners Club International Card Rs 2000
• Rs.
2000 p.a. for the Taj Epicure Diners Club Card |
| 4. What
are the other charges that I can incur on using my Diners
Club Card? |
| Below are the charges
that you can incur when you use your Diners Club Card. |
|
Description of
charges
|
Diners Club Cards
|
| Service
Charges |
N. A. |
| Cash Advance - Transaction
Fees |
3% on
advanced amount (subject
to a minimum of Rs.100 and
US$5 at International ATMs) |
| Late Payment Charges |
2.75% - Payments overdue
by 30 days.
4.5% - Payments overdue by
60 days or more (applicable from
Payment Due Date & subject to a
minimum of Rs. 200) |
| Over Credit Limit Charge |
N.A |
| Cheque Bounce Charge |
Rs. 150 |
| Petrol Transaction Charge |
2.5%
(subject to a minimum of Rs.10) |
| Railway Ticket Purchase
or Cancellation Fee |
1.8%
(subject to a minimum of Rs. 25) |
| Statement Request (beyond
3 months) |
Rs. 100 |
Reissue of Lost, Stolen
or
Damaged Card |
N.A. |
| Outstation Cheque Processing
Charge |
Purchase Rs. 100
(subject to a minimum
of Rs.50 depending on the place
the cheque is drawn on) |
| Service Tax |
12.24% (applicable on all Fees,
Interest and Other Charges) |
| Foreign Currency Transactions |
Citibank Conversion mark-up
- 3% |
|
| |
| 5. What information
would I need to provide in the application? |
| In addition to basic
information like name, address and date of birth, your
employment details like company, designation, occupation,
salary, etc. are also required. Please fill in all the
fields marked on the application. |
| 6. What is the minimum
income eligibility to apply for a Diners Club Membership? |
| The minimum income
eligibility criterion to apply for a Diners Club Membership
is an annual income of at least Rs. 1.56 lakh. |
| 7. What forms will I
need to submit with my application form? |
•
If you are a salaried employee in a Public Ltd. Company
or in the Public Sector, you need to submit your ITR
or TDS or salary slip.
• If you are a salaried
employee in a Private Ltd. Company, you need to submit
your ITR and a photocopy of your bank statement for
the last 6 months.
• If you are self-employed,
you need to submit your ITR and a photocopy of your
bank statement for the last 6 months. |
| 8. Do I have to be a
resident of India to be a Diners Club Member? |
| Yes, you need to be
a resident Indian or a foreign national working in India
to apply for a Diners Club Card. |
| 9. Where can I learn
more about the terms and conditions related to the application
for a Diners Club Membership? |
| Click
here to find out more about the terms and conditions
related to the Diners Club Membership. |
| 10. Will my application
be instantly approved? |
| Your application will
not be instantly approved. If it is, you will normally
receive your new Card within 7 to 10 business days.
|
| 11. How will I be notified
about my application? |
| If your application is approved,
you should receive your Diners Club Card within 7 to
10 business days. If it is not approved, you will receive
a letter within 7 to 10 business days. |
| Top |
|
| |
| Exclusive
benefits and privileges of Diners Club Membership |
| 1. Where can I learn
more about the privileges and benefits of the Card?
|
| Click
here for detailed information on your Diners Club
Membership. You can also refer to the Diners Club Welcome
Booklet, which will be mailed to you after your Card
has been activated. |
| Top |
|
| |
| Getting
Rewards on your Diners Club Membership |
| 1. What is the Diners
Club Rewards Program? |
| The Diners Club Rewards
Program is a program which allows you to accumulate
Club Rewards Points while you use your Diners Club Card.
These Points can be exchanged for exclusive gifts from
the Diners Club Rewards catalogue. You earn one Diners Club Reward Point for every Rs. 125 spent using your Diners Club Card. |
| 2. What can I redeem
against the Diners Club Rewards Points that I accumulate? |
| You can redeem your Diners Club
Rewards Points for premium apparel, accessories, gift
vouchers from the best department stores, sports wear,
home / office accessories, gift vouchers for use at
5-star hotels and restaurants and exciting travel packages.
You can also convert your Diners Club Rewards Points
to frequent flier miles. For a detailed list of all
that you can redeem, click
here for the Diners Rewards catalogue. |
| Top |
|
|
|
| |
|
|
| |
 |
 |
| Using your Diners
Club International Card is rewarding. Earn valuable Club Rewards Points
and redeem them online. |
|
|
|
| |
 |
 |
|
| Citibank
Online now allows you to access your Card Account details
from anywhere else in the world! You can |
|
|
| • Register
for CitiAlert |
| • View
your Statement Online |
|
Learn
more  |
|
|
 |
|