- What does EPay help me to do?
EPay enables you to pay your Citibank Credit Card bill online from any of your non-Citibank accounts. You can pay from over 30 major banks including SBI, ICICI, HDFC, Axis and many more! So, no more trips to the drop boxes or waiting in queues.
- How do I know my bank is included on EPay?
Click here for the list of banks to which this service is extended.
- Do I need to login to Citibank to make this payment?
No. All you need to do is visit www.citibank.com/india, choose 'EPay' and follow the instructions. You must have your Internet banking details like user ID or password for your non-Citibank account you would like to make the payment from.
- Will I be charged for this?
Currently this service is absolutely free!
- How long will it take for the money to be credited to my Citibank Credit Card?
Your Citibank Credit Card will be credited with the amount you authorized within 2 working days (excluding weekends and bank holidays).
- Can I pay only my Citibank Credit Card using EPay?
Payments can be made only towards Credit Cards issued by Citibank. You can pay not only your own but any Citibank Credit Card using EPay, including add-on Cards.
- Can I pay into a Citibank Diners Club Card using EPay?
Yes, you can.
- What if I enter the wrong Card number?
We ask for the Card number twice to ensure accuracy. However, if a payment is made to a wrong Card number then please get in touch with our customer care team for resolution. You may send a mail to indiaservice@citicorp.com or call CitiPhone. We request you to check the Card number before authorizing the payment.
- How do I know that the transaction was successful?
After the payment is made, you will be shown an acknowledgement screen. This screen will contain a 'Status' title, which will display 'SUCCESS' in case of successful transactions and 'FAILURE' in case of failed transactions. This screen will also contain the transaction reference number. Please note this down and quote this in case of any transaction queries.
- The bank I would like to pay from is not part of EPay. What do I do?
We are constantly trying to add more banks to this service. Please contact our customer care team at indiaservice@citicorp.com to request the addition of any bank, which is not currently a part of Citibank's EPay service.
