Citi Mobile is a mobile banking solution that allows you to access your account on Citibank Online using a mobile device. It is a convenient menu driven application where you can view account related information, transfer funds, pay bills and much more.

Citi Mobile is a java application that you have to download on your mobile phone. Using a GPRS Internet connection, you can then access the services of Citibank Online using your existing IPIN. Hence, this is different from existing SMS based mobile services like CitiAlerts and CitiAlert On Demand.

Please visit the Citi Mobile home page to know its many features and view a demo of the solution.

Currently Citibank Suvidha/Branch Banking, Credit Card holders can use Citi Mobile.

• Java enabled handset with an active GPRS connection
• An active IPIN (Internet Password) which you use on Citibank Online
• Registered your mobile number with Citibank

GPRS stands for General Packet Radio Service. It offers high-speed data services on GSM networks. GPRS lets you browse Internet, access e-mail and connect to various other data services on your mobile phone.

You can contact your telecom service provider and request for registration and activation of GPRS for your mobile number.

In order to download Citi Mobile on your handset, you must have a registered mobile number with Citibank. You can register your mobile number with the bank in one of many ways:

• Log into Citibank Online with your existing IPIN and update your number
• Call CitiPhone and use your TPIN before you talk to a CitiPhone officer and update your number

Once your mobile number is registered with Citibank, you can request for Citi Mobile.

An active IPIN is necessary to log into your account using Citi Mobile. In case you do not have an active IPIN, click here to select one online instantly.

In case you want a new IPIN (first time user or forgotten your IPIN), click here to select one online instantly.

Click here to see the list of mobile operators on which Citi Mobile is currently available.

Citi Mobile is available to you FREE of cost. However, please bear in mind that standard GPRS download/access rates will be applicable as per your telecom service provider for using Citi Mobile.

Please check your GPRS connection or contact your telecom service provider for the same. In case you still face difficulty in connecting to the download URL, kindly delete the message and request again for Citi Mobile.

The actual download time depends on the speed of GPRS connectivity offered by your mobile operator. However, typically, you should be able to download Citi Mobile in less than a minute's time.

This is a handset specific message, which will be seen when any 3rd party application is downloaded onto your phone. Select 'Yes' and continue downloading Citi Mobile. Citi Mobile is a safe and tested application that you can use on your mobile phone.

The downloaded applications are stored in a particular folder of the handset, specific to each device. Typically it should reside either in the Applications or Games folder of your phone.

You will need to re-download the application on your handset. Please follow the download process and continue banking on Citi Mobile.

Click on the Citi Mobile icon in your mobile phone's 'Application' folder. Type in your 16-digit Debit/Credit Card number and your existing IPIN (Internet Password) to log into Citi Mobile.

At any stage, while browsing through Citi Mobile you can logout by clicking on the 'Options' menu button at the bottom left of the Citi Mobile screen and selecting 'Logout'. 'Thank you for using Citi Mobile. See you soon!' will be displayed on the screen to indicate that you have been safely logged out of Citi Mobile.

You can simply reconnect to Citi Mobile and verify your transaction history to check if the transaction has been executed.

On most handsets, you can answer the call or read the SMS while Citi Mobile continues to run in the background. After you have finished your call, you can resume banking on Citi Mobile. For certain handsets however, you may need to re-open the application and login again.

Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access Citi Mobile anywhere in the country. Please keep in mind that you might be charged special roaming rates for using GPRS.

You will have to re-download Citi Mobile on your new handset. Follow the set of download instructions and log into Citi Mobile.

You can still access your account using Citi Mobile on your phone. However if in case, you need to
re-download Citi Mobile on a new phone device, you will need to register your new mobile number with Citibank before downloading the same.

The portfolio of services offered on Citi Mobile remains identical across all handsets. However, the appearance may differ slightly based on the mobile phone and its display interface.

As per RBI defined guidelines, you can execute:

• Payments (Bill payments, Card payments) up to Rs. 10,000 in a single day.
• Funds Transfers (account-to-account, NEFT, ordering of demand draft) up to Rs. 5,000 in a single day.

Citi Mobile offers you the same unparalleled level of security as Citibank Online. Your information is 128-bit SSL encrypted. Only you can access your account, by using your Citibank Card number and your confidential IPIN. We are committed to keeping your information absolutely confidential and safe.

No information is stored on your mobile phone or SIM card memory. So in case of a lost/stolen handset, no account information will be compromised.

If you lose your phone, please call CitiPhone immediately and register your complaint so we can block usage of your IPIN. However, please note that when your IPIN is blocked, you will also not be able to login to Citibank Online. We recommend that you request for a new IPIN to use both Citibank Online and Citi Mobile.

Similar to Citibank Online, all Card numbers or sensitive information is masked so as to ensure security against shoulder surfing or leak of any information through direct observation techniques.

Citi Mobile uses the highest level of security i.e. 128 bit SSL, which is the same level of security as that of your PC browser. Some handsets do not have this capability and are, therefore, not supported.

Yes. Do not reveal your 16-digit Debit or Credit Card number, or your IPIN to anyone. Do not store any of these details on your mobile phone.

Any transaction request placed on your Citi Mobile will take the identical amount of time as it would on Citibank Online.

You cannot register new payees on your Citi Mobile. However once you register your new payees on Citibank Online, you are all set to make payments to them through Citi Mobile.

The products that you are looking for may not be linked to the account you have logged in from. Please link your accounts to the Banking/Credit Card account to access them on Citi Mobile.

Currently Citi Mobile allows you to do certain transactions only for Suvidha/Banking, Credit Card holders only.

In case you want to know more about Citi Mobile, you can call 24/7 CitiPhone.