"Service Provider(s)" shall mean any person/organizations that provide mobile/data services that support voice/SMS/ data traffic.
"Citibank Account" shall mean any Indian Rupee account including savings/current account, Credit Card account, or any other account held in India, at locations approved by Citibank.
"Data Connection" shall mean any GPRS, 3G, wired/wireless internet connection, or any other network that permits the Customer to access the Facility from his Mobile Device.
"Citi Mobile Facility" or "Facility" shall mean the facility, available as a mobile application, mobile website, and on SMS and/or Unstructured Supplementary Service Data (USSD), which allows the Customer to carry out transactions from his Mobile Device.
"Client Application" shall be the software/website provided by and modified from time to time by Citibank using which the Customer will be able to access his/her Citibank Account related information through a Data Connection or SMS.
"Customer" means a person who is a Citibank Account holder and who has accepted these Terms and Conditions.
"Login Credentials" or "Credentials" shall mean the Customer account number/card number, nickname, User ID, IPIN/TPIN/QPIN/APIN that are to be used by the Customer to authenticate himself prior to accessing the Facility.
"Mobile Device" or "Device" shall mean a mobile phone, tablet, or any other remote access device that supports access to the Facility.
"Mobile Phone Number" means a distinctive Mobile Phone number registered on the records of Citibank by the Customer.
"Pull SMS" means Customers initiating a SMS from their registered mobile number to the number given by the Bank to receive relevant transaction/Account details on their registered mobile through SMS.
"SMS Inquiry Service" - The Bank also provides Pull SMS facility to Customers through Citi Mobile application which enables the Customer to send an SMS to access the service that he/she may desire. Customer has the option to use the said Pull SMS facility on Citi Mobile by opting a certain pre-specified keyword available on the application from his/her mobile number which is registered on the Bank records. Once such SMS request is received, the Customer will get an SMS response, detailing Account details/Transaction confirmation in accordance with the pre-specified keyword selected by the Customer in his/her request SMS. The Bank is providing this service in good faith and on a reasonable efforts basis only and should not be held liable if Customer tries such requests and still does not get the details/revert on his/her mobile number. Any SMS to these numbers may be charged by the mobile service provider of the Customer. Also, the Pull SMS numbers may be available only on specific mobile service provider.
"Specific Terms and Conditions" means the Specific Terms and Conditions, as may be either contained in the Citibank Account Terms and Conditions to be communicated to the Customer from time to time, applicable to the Facility.
"Terms and Conditions" means these Terms and Conditions including any amendments and any and all annexure, schedules, exhibits, appendices attached to it or incorporated by reference from time to time. These Terms and Conditions are supplemented by and are in addition to the Specific Terms and Conditions that shall be communicated to the Customer prior to availing the Facility. In case there is a conflict or repugnancy between these Terms and Conditions and any Specific Terms and Conditions, these Terms and Conditions would prevail for all intents and purposes.
Terms used hereunder but not defined herein shall have the meaning assigned to them under the Citibank Account Terms and Conditions and/or Internet Banking Terms and/or Citi Alerts Terms and Conditions and the Specific Terms and Conditions. In these Terms and Conditions all reference to Customer in masculine gender shall be deemed to include the feminine gender.
The Customer understands and acknowledges that this Facility is an extension of accessing the Internet Banking Facility on Citibank Online and the Citi Alert Facility and that all users of this Facility shall also be bound by the same Terms and Conditions that govern the Internet Banking Facility and Citi Alert Terms and Conditions. Customer understands that by registering for the Facility, the Customer is also registered for the use of the Immediate Mobile Payment Service (IMPS) and agrees to abide by the terms of usage thereto, as may be stipulated from time to time.
The Customer acknowledges and accepts that:
These Terms and Conditions shall be in addition to and not in derogation of the Specific Terms and Conditions and the Terms and Conditions applicable to other services offered by Citibank.
In consideration of Citibank agreeing to provide the Facility to the Customer, the Customer hereby irrevocably agrees, to compensate and keep Citibank saved, harmless and protected now and at all times hereafter, from all losses, damages, costs, legal fees, charges and expenses and consequences whatsoever, suffered or incurred by Citibank on account of any claims, actions, suits or otherwise instituted by the Customer, or any third party whatsoever, arising out of or in connection with the use of the Facility and any and all transactions initiated by the use of the Facility, whether with or without the knowledge of the Customer, or whether the same have been initiated bona fide or otherwise which transactions, the Customer hereby acknowledges, Citibank has processed on the transaction instructions and authority of the Customer in accordance with these Terms and Conditions and other applicable Specific Terms and Conditions, as the case may be. The Customer further agrees and confirms that this undertaking shall remain valid and subsisting and binding upon the Customer notwithstanding partial withdrawal of the Facility.
Customer agrees that Citibank may disclose any information whatsoever regarding him/her and/or his/her Account(s) to:
To the extent not prohibited by applicable law, Citibank shall be entitled to transfer any information relating to the Customer and / or any other information given by the Customer for utilization of the Facility to and between its branches, subsidiaries, representative offices, affiliates, representatives, auditors and third parties selected by Citibank, wherever situated, for confidential use in and in connection with the Facility. Further, Citibank shall be entitled at any time to disclose any and all information concerning the Customer within the knowledge and possession of Citibank to any other bank/association/financial institution or any other body. This clause will survive the termination/usage of the Facility.
Citibank shall not be liable for:
The Customer shall be solely responsible for the selection of the Mobile Device/ Service Provider(s) and for all issues/disputes between the Customer and the Service Provider(s) and/or the manufacturer of the Mobile Device.
The construction, validity and performance of these Terms and Conditions shall be governed in all respects by the laws of India. The parties hereby submit to the exclusive jurisdiction of the competent Courts at Mumbai, India which courts shall have jurisdiction in the matter to the exclusion of any other courts, irrespective of whether such other courts have similar jurisdiction in the matter.
In the event of the Customer accessing the Facility from any other country than India as stipulated under clause 2.27 herein , such access to the extent stipulated under clause 2.27 herein shall also be subject to and governed by the relevant laws and regulations of the country from where such service is being accessed by the Customer and any terms and conditions prescribed by such internet service provider, information service provider, network provider, content provider, server or such other equivalent.
The Customer is advised to visit www.citibank.com/india for details on how to address a grievance that he may have concerning Citibank's offerings or services.
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