User ID Based Login allows you to login to Citibank Online with a User ID of your choice. This User ID will be the single ID to access your account on Citibank Online, Citi Mobile and to authenticate your Online purchase transactions. Unlike the current nickname, the User ID will be your login ID to access your accounts Online from any Desktop / PC / Laptop / Mobile Devices.

Currently, you access your accounts Online with the 16 digit Debit or Credit Card number or Loan number for Personal / Home Loan accounts. This is now being replaced with the User ID Based Login where you can select a User ID of your choice and use this to access your accounts Online.

It's convenient now because:

• You do not have the hassle of remembering a 16 digit number for login. You can select a User ID of your choice in just 30-second with your IPIN
• The User ID is easy to select and convenient to remember
• One User ID to access all your accounts Online - through CBOL, Citi Mobile and for your Online purchase transaction authentication
• Access from any PC / Desktop / Laptop / Mobile Devices using this User ID

If you have an active IPIN (Internet Password), you can select a User ID through a convenient 30-second process. Click here to select your User ID.

If you do not have an active IPIN you can select both your User ID and IPIN here.

The convenience of User ID is that it allows you to access all your linked relationships through a single User ID. As a customer please do be aware that you can have only one User ID. So if you have a banking account, a Credit Card, a Personal Loan and a Home Loan you will be able to select a User ID for your banking account and with this single User ID access all your linked relationships too on Citibank Online. If you hold a Rupee Checking Account and/or a Dollar Checking Account and/or a Base, you will be able to select a User ID for any of the account by clicking on the "First Time User" link in the Home page / Login page and using this access all your linked relationships too on Citibank Online.

All Citibank customers will be able to access their account Online with a User ID only. This change applies to

• All holders in Savings accounts
• Credit Card customers including Add on Cardmembers
• NRI (Non Resident Banking) account holders
• Account Representatives of Current / Commercial accounts

Your User ID is intended to be a convenient ID for you to remember but at the same time, do ensure you select a strong User ID which

• Can be minimum 6 to maximum 50 characters
• Can be alphanumeric or pure alpha
• Can include @ _.

There will be no change to your IPIN because of this change. If you have an active Internet Password (IPIN) you can select your User ID through a quick 30-second process here. Once you select your User ID, you can continue to use your IPIN with this User ID to login to CBOL / Citi Mobile.

If you have forgotten your IPIN, you can instantly self select one by clicking here. This is a convenient way of getting your Internet PIN instantly. Option to request for an IPIN through CitiPhone or Service channels are not available.

All Citibank customers will be able to access their account Online with a User ID only. However this User ID is your single point of access on Citibank Online (CBOL) or Citi Mobile.

You can continue to use your 16 digit Card Number and the Internet Password (IPIN) to authenticate your Online purchase transactions during an interim transition period. During this period if you have chosen your User ID in Citibank Online, you can authenticate your purchase transactions with the IPIN of your User ID.

Post this period, you will definitely need to have a User ID to authenticate your transaction with your IPIN. However even if you have not chosen your User ID, the option to request for an OTP and use the OTP to authenticate your transaction will continue to be available.

This transition date will be communicated separately.

If you use only Citi Mobile to access your accounts, please ensure you select your User ID here with your active Internet Password (IPIN). After this one time process, you will be able to continue accessing Citi Mobile with ease.

For Citibank payment gateway users, you will be able to authenticate your Online purchase transactions without choosing a User ID until an interim transition period. Post this period, you will mandatorily be required to select your User ID, for using the IPIN for authenticating your purchase transactions. After you select your User ID, you will just be required to enter your IPIN to authenticate your transaction. However even if you have not chosen your User ID, the option to request for an OTP and use the OTP to authenticate your transaction will continue to be available.

This transition date will be communicated separately.

If you already have a nickname, this is specific to the PC / Laptop / Desktop you have selected and stored this in and helps you access Citibank Online (CBOL) with the nickname from that PC / Laptop / Desktop only. The User ID that you select now will automatically replace the nickname that you have been using to access your accounts Online. Please do note that the User ID is a convenient ID that allows you to access your accounts Online from any PC / Desktop / Laptop that you wish to.

Yes, if you wish to choose the same nickname as your User ID, you could do that. Since User ID is a unique ID, our systems will validate if the same is available for use (i.e. No other user has selected this name as their User ID already) before it allots this to you.

The change User ID option is currently not enabled in Citibank Online. We will be shortly introducing this option in Citibank Online, using this option you can change your User ID. Please do note that you may be able to change your User ID only six times in a year.

There is a very convenient option to retrieve your User ID. The system will just request for a few details from you to validate a few credentials and will allow you to retrieve your User ID. Retrieve your User ID.

We welcome you to the convenient world of digital banking with Citibank. To access your account Online and experience the host of transaction services that our digital platform has to offer you, you will require two credentials - a User ID and an Internet Password (IPIN). You can select both your User ID and your Internet Password (IPIN) here in a convenient process.

When you link your existing Citibank accounts Online, the User ID with which you have logged in Citibank Online will be retained. If there was a User ID associated with the other account being linked, that User ID will be deleted.

There are no changes to any other login features. If you have registered for enhanced security at login, you will continue to receive OTP for each of your login sessions which you will have to enter on Citibank Online for authentication when you access with your User ID.

All Citibank customers will be able to access their account Online with a User ID only. This applies to your NR (Non Resident Banking) accounts also. Once you select your User ID for your RCA or Investment base account, you will continue to be able to access all your linked accounts on Citibank Online as you have been till now. If you hold an Investment base with Citibank, please do note that a mandatory second factor authentication will be applicable for your Online access in line with regulatory guidelines.

The Citi Mobile application may initially read 'Card Number' even if you have created a User ID on Citibank Online, as the application may not have synchronised to give you the latest version.

As long as you have accessed Citi Mobile recently you should still be able to key in your User ID and IPIN to login and the field label will be updated subsequently. If you have not logged into Citi Mobile recently, you may need to enter the Card Number and IPIN once (even though you have a User ID) and on being logged out, the application will then enable you to type in the User ID and IPIN.

In any case, if you face difficulties or are not sure of what to do, you can always delete and re-download the Citi Mobile App.

No, the nickname you had created earlier for Citi Mobile will no longer be available. You will have to use your new User ID to login to Citi Mobile. For details on how to login to Citi Mobile using your User ID, please refer Q 20.

No, you cannot use your nickname to login to Citi Mobile. You will have to create a User ID on Citibank Online and then login to Citi Mobile.