However, kindly ensure that you take care of the following precautions to ensure your requests are met to your satisfaction with no hassles:

• Ensure your phone is in 'tone' mode. The 'pulse/tone' switch on your phone can be used to switch to 'tone' mode. If your phone does not have this switch, you may use the button on your telephone before using the IVRS
• Ensure you have your TPIN (Telephone Personal Identification Number) in hand. If you do not have a TPIN, kindly dial 9 and speak to a CitiPhone officer to get a TPIN issued
• Use of TPIN helps you conduct your transactions through CitiPhone in a secure manner. You also save time because TPIN validated calls are serviced faster
• Select a TPIN of your choice on the IVRS. Do not disclose your TPIN to anyone including a CitiPhone officer. We recommend that you change your TPIN often for security reasons. This can be also done through the IVRS
• Provide us your E-mail ID/mobile numbers to alert you of your Account/Card balances, transactions and register for CitiAlert service
• Always dial your Account Number/ATM Card Number or Credit Card Number along with the TPIN to help us route your call faster to a CitiPhone Officer
• After dialing your account number dial the key on your telephone. Banking customers should dial their ATM/Debit Card Number to request for HPIN/APIN
• Kindly refrain from using office extensions or cordless phones
• Please note, input of your Debit/Credit Card number on the Automated Phone Banking System shall be compulsory while calling CitiPhone